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Internet Schedule of Charges before 27th August 2015

If you signed your contract after the 27th of August, kindly refer to the new schedule of charges through this link: Residential Broadband – Schedule of Charges.

Residential Internet

Rates are inclusive of 18% VAT

 

One-time provisioning charges

Distributed DSL splitter (the first one is provided free of charge with the modem) € 5.00
Centralised filter € 10.00
Permanent change in access number € 22.00
Temporary change in access number € 23.87
Wireless modem Speedtouch 585 (upgrades only) € 25.00

 

 

Support charge

Internet technician support

€ 15.00

 

 

Rental charges monthly
Fixed IP address € 2.32
Standalone mailbox € 2.75

 

 

Limitless internet service (1) monthly
Internet 5Mbps € 15.00
Internet 15Mbps € 25.00
Fast Internet 35Mbps € 35.00
Super Fast Internet 75Mbps € 80.00
Super Fast Internet 200Mbps € 100.00
Super Fast Internet 500Mbps €300.00

 

 

Limitless internet 2 year service agreement (1) monthly
Internet 5Mbps € 12.00
Internet 15Mbps € 17.00
Fast Internet 35Mbps € 27.00
Super Fast Internet 75Mbps € 55.00
Super Fast Internet 200Mbps € 90.00
Super Fast Internet 500Mbps €240.00

 

 

Legacy internet service monthly 6 months 12 months
up to 4Mbps (512kbps upload, 25GB download limit) € 13.87 € 83.19 € 166.38
up to 12Mbps (512kbps upload, 150GB download limit) € 23.18 € 139.05 € 278.10
up to 20Mbps (1Mbps upload, 250GB download limit) € 32.26 € 193.57 € 387.13
up to 35Mbps (2Mbps upload, unlimited downloads) € 60.00
up to 35Mbps (5Mbps upload, unlimited downloads) € 70.00
up to 75Mbps (5Mbps upload, unlimited downloads) € 80.00
up to 200Mbps (5Mbps upload, unlimited downloads) € 100.00

 

 

Deposits (only where applicable)
AlwaysON Modem Speedtouch 546 € 45.01
AlwaysON Modem Speedtouch 706 € 45.01
AlwaysON Modem Speedtouch 585 € 70.00

 

Upgrades additional monthly rental charges

 

Limitless Duo Pack – Phone and Internet, Internet upgrades
Duo Pack Fast Internet 35Mbps € 10.00
Duo Pack Super Fast Internet 75Mbps € 40.00
Duo Pack Super Fast Internet 200Mbps € 75.00
Duo Pack Super Fast Internet 500Mbps €175.00

 

 

Limitless Home Pack internet upgrades
Home Pack Fast Internet 35Mbps € 16.00
Home Pack Fast Internet 35Mbps – Special Rate € 6.00
Home Pack Super Fast Internet 75Mbps € 25.00
Home Pack Super Fast Internet 200Mbps € 50.00
Home Pack Super Fast Internet 500Mbps €115.00

 

 

Duo Pack Internet upgrades  
from up to 4Mbps (512kbps upload, 25GB download limit) to up to 12Mbps (512kbps upload, 150GB download limit) € 8.99
from up to 4Mbps (512kbps upload, 25GB download limit) to up to 20Mbps (1Mbps upload, 250GB download limit) € 16.99
from up to 4Mbps (512kbps upload, 25GB download limit) to up to 35Mbps (2Mbps upload, unlimited download limit) € 41.99
from up to 4Mbps (512kbps upload, 25GB download limit) to up to 35Mbps (5Mbps upload, unlimited download limit) € 50.99

 

 

Home Pack Internet upgrades  
from up to 4Mbps (512kbps upload, 25GB download limit) to up to 12Mbps (512kbps upload, 150GB download limit) € 8.39
from up to 4Mbps (512kbps upload, 25GB download limit) to up to 20Mbps (1Mbps upload, 250GB download limit) € 16.56
from up to 4Mbps (512kbps upload, 25GB download limit) to up to 35Mbps (2Mbps upload, unlimited download limit) € 41.99
from up to 4Mbps (512kbps upload, 25GB download limit) to up to 35Mbps (5Mbps upload, unlimited download limit) € 50.99

 

Retention charge

Internet service retention charge (change of ownership)

Free

 

Penalty charges  
Limitless internet 2 year service agreement early termination fee € 75.00
Limitless Duo Pack early termination fee € 75.00
Limitless Home Pack early termination fee € 100.00
Duo Pack early termination fee € 75.00
Home Pack early termination fee € 50.00
Penalty for lost/stolen/damaged or unreturned Always on Modem Speedtouch 546/706/585 € 50.00
Penalty for lost/stolen/damaged or unreturned Alcatel I-010G-U ONT device € 100.00
Penalty for lost/stolen/damaged or unreturned Technicolor TG799 modem € 90.00
Other penalty charges as applicable

 

Late payment charges  
First payment due to late payment € 2.33
Second penalty due to late payment
A charge of €2.33 will be incurred if clients do not pay their bill. This charge wi ll show on the first bill which shows arrears. If 10 days after the payment due date of the first bill wh ich shows arrears, payment of arrears is not settled in full, interest at 8% per annum will commence and continue until payment is  settled.
8%

 

Legal and administrative fees as applicable

 

(1)For these products the charge applies when the product is paid by Direct Debit. A surcharge of two euro (€2) per month applies if the customer does not pay by
Direct Debit. Furthermore, for these products, E-Billing is the default method for billing purposes. Customers are required to supply GO with a valid
email address where notifications will be sent inter alia informing the customer that the bill has been issued and any other information. It is the
customer’s responsibility to inform GO of any change in his email address. If customer opts for a printed bill sent by post to his billing address he
will be charged an additional two euro (€2) per month.

 

Typical Speed Range for Internet Products

As per MCA Decision Notice MCA/D/13-1475 dated 1st February 2013, below please find the Typical Speed Range associated with the Internet product.
The customer can identify the download and upload speed associated with his/her Internet product through the product descriptor in the Internet section of the ‘GO Service/Bundle Agreement Order Form’ which is printed as page 1 of this contract. The descriptor shows first the download speed followed by the upload speed.

Download Speed Upload Speed
Advertised Speed / Mbps Typical Speed Range / Mbps Advertised Speed / Mbps Typical Speed Range / Mbps
Internet 5 5 0.5 0.5
Internet 15 12-15 1 1
Fast Internet 35 35 2 2
Super Fast Internet 75 75 5 5
Super Fast Internet 200 200 20 20
Super Fast Internet 500 500
4 4
12 12
20 14-20
The Typical Speed Range is measured in accordance with the MCA specifications in the above mentioned Decision Notice. Where the 20th and 80th percentile marks are the same, a single figure is given in the above table.
Issued April 2015
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