Limitless Business One+, Two+ and Three+

LIMITLESS BUSINESS ONE+/TWO+/THREE+ Terms and Conditions

 

These terms and conditions were last updated on 1st June 2017.

 

A.       Your Agreement

1.         These terms and conditions form an integral part of Your Agreement for the provision of the Service with Us, together with the following terms (together with any other documents referred therein), where applicable:

a.         The Application Form

b.        The Special Offer Terms and Conditions

c.         The Bundled Plan Terms and Conditions

d.        The Tariff Plan Terms and Conditions and/or Schedule of Charges

e.         The End User License Agreement (EULA)

f.          The Product Terms and Conditions

g.        The General Terms and Conditions

2.         If any of these documents conflict with one another, the terms will apply in the order of precedence set out above.

3.         The Tariff applicable to Your Agreement is specified in the Application Form.  We reserve the right to stop, suspend, amend or otherwise alter this Tariff, the applicable charges and any benefits derived through it, as well as these terms and conditions, in accordance with applicable laws.

 

B.        The Tariff

 

1.         The Limitless Business One+/Two+/Three+ Tariff Plan (the ‘Tariff’) is a Pay Monthly mobile service provided by Us. You subscribe to this Tariff by signing an Agreement with Us.

2.         This Tariff is regulated by its terms and conditions. By subscribing to this Tariff You are agreeing to all of the terms and conditions found in the Agreement. If You do not agree to any of these terms, You should not subscribe to this Tariff.

3.         This Tariff became effective as from 25th May 2016.

4.         The Tariff consists of the following:

 

 

Tariff Plan

Limitless Business One+

Limitless Business Two+

Limitless Business Three+

a.

Standard Monthly Fee

€35

€65

€105

b.

Duo/Trio Pack Mobile monthly fee discount

€4

€7

€10

 

 

Monthly Bundles

Limitless Business One+

Limitless Business Two+

Limitless Business Three+

c.

Calls to any GO mobile number

Unlimited

Unlimited

Unlimited

d.

Calls to GO numbers (mobile and fixed) in the Closed user Group (CUG)

Unlimited

Unlimited

Unlimited

e.

From Malta: Calls to any other local networks

While roaming in EU (Zone 1): Calls to EU (Zone 1) and Malta

100 minutes

Unlimited

Unlimited

f.

SMS to any GO mobile number

Unlimited

Unlimited

Unlimited

g.

From Malta: SMS to any other local network

 

While roaming in EU (Zone1): SMS to EU (Zone 1) and Malta

100 SMS

Unlimited

Unlimited

h.

Mobile data in Malta and roaming in EU (Zone1)

1GB

at 4G speeds

3GB

at 4G speeds

10GB

at 4G speeds

i.

From Malta Calls to any foreign number

n/a

60 Minutes

240 Minutes

j.

From Malta SMS to any foreign number

n/a

60 SMS

240 SMS

 

 

Additional EU (Zone 1) Roaming Monthly Bundles

Limitless Business One+

Limitless Business Two+

Limitless Business Three+

k.

Outgoing Calls to Maltese numbers  (+356) and EU (Zone1) numbers

100 minutes

Unlimited

Unlimited

l.

Incoming calls (from any number in any destination)

Free

Free

Free

m.

Outgoing SMS to anywhere

100 SMS

Unlimited

Unlimited

n.

Incoming SMS (from any number in any destination)

Free

Free

Free

o.

Roaming mobile data in EU (Zone1)

200MB

500MB

1GB

 

 

Local Charges Outside the Bundle

Limitless Business One+

Limitless Business Two+

Limitless Business Three+

p.

Calls to other local fixed and mobile numbers after bundle (d) is exhausted

€0.25 Per Minute

n/a

n/a

q.

SMS to local mobile numbers after bundle (g) is exhausted

€0.05 Per SMS

n/a

n/a

r.

Local mobile data after bundle (h) is exhausted

€2 Per 100MB

€2 Per 100MB

€2 Per 100MB

s.

Video Calls to local number

€0.25 Per Minute

€0.25 Per Minute

€0.25 Per Minute

 

 

EU Roaming Charges Outside the Bundle

Limitless Business One+

Limitless Business Two+

Limitless Business Three+

t.

Calls to other Maltese (+356) fixed and mobile numbers after bundle (k) is exhausted

€0.25 Per Minute

n/a

n/a

u.

Calls to EU (Zone 1) fixed and mobile numbers

€0.25 Per Minute

n/a

n/a

v.

SMS to other Maltese (+356) mobile numbers after bundle (m) is exhausted

€0.05 Per SMS

n/a

n/a

w.

SMS to EU (Zone  1) mobile numbers

€0.05 Per SMS

n/a

n/a

x.

EU (Zone 1) roaming mobile data after bundle (o) is exhausted

€2 Per 100MB

€2 Per 100MB

€2 Per 100MB

y.

Video Calls to local number and whilst roaming in EU zone 1

€0.25 Per Minute

€0.25 Per Minute

€0.25 Per Minute

 

 

Other Charges

Limitless Business One+

Limitless Business Two+

Limitless Business Three+

z

Printed bill

€2

€2

€2

Termination Fee (one-time)

€20

€20

€20

Migration to Pay As You GO (one-time)

€5

€5

€5

 

C.       Explanation of Charges

 

1.         Unless otherwise stated:

a.         All charges quoted in this Tariff Plan are inclusive of VAT and exclusive of Excise Tax

b.        The Duo/Trio Pack discounts in B.4.b above are inclusive of VAT and Excise Tax.

c.         All charges applicable and reference to EU (Zone 1) in this document applies also to EEA countries.

2.         Monthly Fee:

a.         The monthly fee is paid in advance. For the first month, it will be charged on a pro-rata basis and included in the following month’s bill.

b.        You can join a Duo or Trio Pack when You are subscribed to this Tariff. If You join a Duo/Trio Pack, You will be entitled to the monthly discount stated in clause B.4.b against Your standard monthly fee.

3.         Monthly Bundles:

a.         For the first month, all bundles will be allocated on a pro-rata basis.

b.        At the start of the month, all monthly bundles are reset and any remaining balance in the previous month’s bundles is lost.

c.         You may query the remaining balance in Your calls and data bundles as applicable, by sending a blank SMS to 16415 free of charge. You will receive the information through an SMS.

d.        The calls stated in clauses B.4.d and B.4.p are consumed/charged on a per minute basis.

e.         The maximum duration of any call is sixty (60) minutes. Calls will be automatically disconnected when this limit is reached.

f.          If You keep on using Your mobile data beyond the bundle specified in clause B.4.h, any usage will be charged on a per 100MB basis as per Clause B.4.r. Your usage as stated in clause B.4.r will continue to recur until the end of the month or until you reach €50 worth of data usage, whichever comes first. Any remaining balance from the last 100MB will be lost at the start of the following month.

g.        Any activity made towards premium-rated or other special numbers will not be deducted from the bundles specified in clause B.4. These will be charged separately and will be included in Your bill.

h.         EU Roaming Monthly Bundles:

                         i.      The EU Roaming Monthly Bundles apply while You are roaming in the EU (Zone 1). The list of countries included in Zone 1 is found in Our website.

                        ii.      The calls bundle in clause B.4.k applies when You call any Maltese (+356) or EU Zone 1 number while roaming in one of the countries listed in Zone 1. If you go beyond the bundle, any usage will first continue depleting your calls bundle from in B.4.e and any usage above this bundle will subsequently be charged at the  pay per use rates specified in B.4.u  above.

                       iii.      The SMS bundle may be used for sending SMS to any number, Maltese and foreign while roaming in EU Zone 1. If you go beyond the bundle, any usage will first continue depleting your SMS bundle from in B.4.g and any usage above this bundle will subsequently be charged at the  pay per use rates specified in B.4.w  above.

                       iv.      Since We rely on Our roaming partners to provide Us with roaming information, there may be some delay in receiving information related to the usage You made while roaming. This means that the usage may not be deducted from the EU Roaming Bundle applicable to the month when You were abroad. In these cases, We will deduct the applicable usage from the following month’s EU Roaming Bundle.

                        v.      If You keep on using Your mobile data beyond the bundle specified in clause B.4.o, any usage will first continue depleting your data bundle as specified in B.4.h and any usage above this bundle will subsequently be charged at the  pay per use rates specified in B.4.x  above.

                       vi.      Once You consume the usage included within Your EU Zone 1 Roaming Bundles, the usage will be charged at the per use rates specified in B.4.t to B.4x.

                      vii.      The standard roaming rates apply for roaming outside the EU (Zone 1). The rates are specified in Our website.

i.          Unless otherwise stated, all International Activity and Roaming, especially Maritime and Inflight Roaming, is charged at the international rates and roaming rates found on Our website. These will be charged separately and will be included in Your bill.

j.          Any roaming data usage in EU Zone 1 over and above any bundle included in these Tariff Plans as specified in B.4 above, has an automatic €50 cap. Upon connecting to a roaming data service and upon reaching €40 of roaming data usage, You will be notified via SMS that your mobile data will be stopped upon reaching €50. You will also be informed that you can Opt-out of this capping by sending OPTOUT to 50700295. This will set all your future roaming data usage as unlimited and without capping and you will be charged the standard data pay per us rate in B.4.m above. To make sure that future roaming data usage would be capped again at €50 you should send OPTIN to 50700295 at Your discretion.

k.         Any roaming data pay-per-use usage in any other country worldwide other than Zone 1, has an automatic €50 cap. Upon connecting to a roaming data service and upon reaching €40 of roaming data usage, You will be notified via SMS that your mobile data will be stopped upon reaching €50. You will also be informed that you can Opt-out of this capping by sending OPTOUT to 50700295. This will set all your future roaming data usage as unlimited and without capping. To make sure that future roaming data usage would be capped again at €50 you should send OPTIN to 50700295 at Your discretion..The Travel Saver service is not applicable to these Tariff plans.

 

4.         Other Charges:

a.         This Tariff is by default an e-billing tariff. This means that You will receive Your bill through electronic means by using Our e-billing functionality available through Our Website. You agree to register for this functionality and to supply Us with a valid e-mail address where We may notify You when Your bill is available as well as send You other relevant information.

D.        Minimum Term

 

1.         This Tariff has a minimum term of three (3) months.

2.         If You terminate the Agreement during the minimum term, or if the Agreement is terminated by Us for any reason attributable to You (including non or late payment of amounts due), You will be billed an early termination fee in the form of the three (3) months’ rental charges or pro-rata part thereof. This applies also if You downgrade Your Service before this minimum term expires.

3.         You may be entitled to benefit from an Agreement Benefit if You bind Yourself to remain subscribed to this Tariff for a two (2) year period. The Agreement Benefit may take the form of a discounted/free device from the selection made available by Us for this purpose at the time of Your signing the Agreement or else a monthly discount on Your bill for the duration of the Agreement Benefit time period.

4.         If You terminate the Agreement during the term of the Agreement Benefit, You will charged the penalty fees as specified in the Agreement Benefit and this Agreement.

E.       Agreement Benefit

 

1.          You have the option to take an Agreement Benefit with Your Agreement when You subscribe to these tariffs, subject that You bind yourself to the Service stated in Your Agreement with Us for a period of two (2) consecutive years

2.         There are two types of Agreement Benefits. You may choose only one (1) from the following options:

a.         Sim Only discount

The Agreement Benefit may take the form of a monthly discount on Your standard monthly fee, referred to as SIM only discount, for the duration of the Agreement Benefit time period, as follows:

 

 

Tariff Plan

Monthly Discount on standard monthly fee

1.

Limitless Business One+ (SIM only)

€6

2.

Limitless Business Two+ (SIM only)

€13

3.

Limitless Business Three+ (SIM only)

€25

 

                         i.      The SIM Only monthly discounts in E.2.a above are inclusive of VAT and Excise Tax.

                        ii.      If You choose to terminate or disconnect the Pay Monthly service or if the Agreement is terminated by Us for any reason attributable to You (including non or late payment of amounts due) prior to the lapse of the Agreement Benefit Term You are bound to pay GO 100% of the monthly discount assigned under this scheme for the number of months into the Term before termination/disconnection together with the termination fee. A fee related to the minimum term policy on the Limitless Pay Monthly plans may also apply as specified in D.2 above.

                       iii.      If You choose to terminate Your Agreement Benefit in the months of the Term indicated below You will be required to pay the remaining unpaid monthly fees applicable to Your respective tariff plan as a termination fee, as follows:

Termination Month

Limitless Business One+

Limitless Business Two+

Limitless Business Three+

20th month

Refer to 2.a.i

Refer to 2.a.i

4 monthly fees

21st month

3 monthly fees

3 monthly fees

3 monthly fees

22nd month

2 monthly fees

2 monthly fees

2 monthly fees

23rd month

1 monthly fee

1 monthly fee

1 monthly fee

 

b.        Device Discount

                              i.      The Agreement Benefit may take the form of a discount on phone against the purchase of a mobile device from one of GO’s retail outlets or authorised dealers.

                             ii.      The amount to be granted as discount on device is as specified in the phones section on www.go.com.mt.

                            iii.      You are liable to reimburse GO the fees as outlined in the Agreement if they wish to terminate their subscription to these tariffs prior to the lapse of two (2) years from the date of signing the Agreement;

                            iv.      You are liable to reimburse GO the fees as outlined in the Agreement if You wish to upgrade or downgrade from any one of these tariffs to a different access fee than the one applicable at the time of signing of the Agreement. Then, You need to sign a new Agreement and the applicable discount given according to the new Tariff level.

                             v.      If You are subscribed to these tariffs and You wish to terminate this subscription or downgrade to a Pay As You GO tariff plan, We reserve the right to charge You the applicable charges specified in the Agreement which could be in addition to the minimum term as specified in D above and the fees you are liable to pay if Your are benefitting from a discounted device of the Agreement Benefit.

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