Residential Broadband – Schedule of Charges

f you signed your contract before the 27th of August 2015, kindly refer to Internet Schedule of Charges before 27th August 2015.

These Schedule of Charges were last updated on 5th Septemeber 2017

 

Schedule of charges – Residential broadband
Rates are inclusive of 18% VAT
One-time provisioning charges
Distributed DSL splitter (the first one is provided free of charge with the modem)

€ 5.00

Centralised filter

€ 10.00

Permanent change in access number

€ 22.00

Temporary change in access number

€ 23.87

Wireless modem (upgrades only)

€ 25.00

Support charge

Internet technician support

€ 30.00

Rental charges

Monthly

Fixed IP address

€ 2.32

Standalone internet services

INTERNET SERVICE(1)
Ready (15Mbps/1Mbps)

€ 23.00

Rapid  (35Mbps/5Mbps)

€40.00

Fibre Turbo (70Mbps/10Mbps)

€ 80.00

Fibre Sonic (200Mbps/20Mbps)

€ 100.00

Fibre Ultra  (500Mbps/20Mbps)

€ 300.00

INTERNET Service 2 YEAR SERVICE AGREEMENT(1)

Ready (15Mbps/1Mbps)

€ 20.00

Rapid (35Mbps/5Mbps)

€ 27.00

Fibre Turbo (70Mbps/10Mbps)

€ 44.00

Fibre Sonic (200Mbps/20Mbps)

€ 79.00

Fibre Ultra  (500Mbps/20Mbps)

€ 240.00

DISCONTINUED STANDALONE INTERNET SERVICES

LIMITLESS INTERNET SERVICE(1)

Internet 5Mbps

€ 15.00

Internet 15Mbps

€ 25.00

Fast Internet 35Mbps

€ 35.00

Superfast Internet 75Mbps

€ 80.00

Superfast Internet 200Mbps

€ 100.00

Superfast Internet 500Mbps

€ 300.00

LIMITLESS INTERNET 2 YEAR SERVICE AGREEMENT(1)

Internet 5Mbps

€ 12.00

Internet 15Mbps

€ 17.00

Fast Internet 35Mbps

€ 27.00

Superfast Internet 75Mbps

€ 55.00

Superfast Internet 200Mbps

€ 90.00

Superfast Internet 500Mbps

€ 240.00

Deposits (only where applicable)

AlwaysON Modem Speedtouch 546/706

€ 45.01

AlwaysON Modem Speedtouch 585

€ 70.00

Upgrades additional monthly rental charges

DUO PACK, INTERNET UPGRADES (1)

Ready With Duo Pack Ready

Rapid  With Duo Pack Ready

Included

€ 7.00

Rapid  With Duo Pack Rapid

Included

Fibre Turbo With Duo Pack Rapid

€15

Upgrades additional monthly rental charges

Home Pack INTERNET UPGRADES (1)

Turbo Internet With Home Pack – Entertainment Queen

Included

Fibre Sonic Internet With Home Pack –  Entertainment Queen

€10.00

Fibre Ultra Internet With Home Pack –  Entertainment Queen

€35.00

Sonic Internet With Home Pack –  Speed King

Included

Fibre Ultra Internet With Home Pack –  Speed King

€25.00

Ready With Home Pack/Interactive Ready

Rapid  With Home Pack/Interactive Ready

Included

€ 5.00

Rapid  With Home Pack/Interactive Rapid

Included

Fibre Turbo With Home Pack/Interactive Rapid

€15.00

Fibre Turbo With Home Pack Interactive Fibre Turbo

Included

Fibre Sonic With Home Pack Interactive Fibre Turbo

€20.00

Fibre Sonic With Home Pack Interactive Fibre Sonic

Included

Fibre Ultra With Home Pack Interactive Fibre Sonic

€40.00

Upgrades additional monthly rental charges

Limitless DUO PACK – PHONE & INTERNET, INTERNET UPGRADES (1)
Duo Pack Internet 15Mbps

Duo Pack Fast Internet 35Mbps

Included

€ 10.00

Duo Pack Super Fast Internet 75Mbps

€ 40.00

Duo Pack Super Fast Internet 200Mbps

€ 75.00

Duo Pack Super Fast Internet 500Mbps

€ 175.01

Limitless Home PACK INTERNET UPGRADES (1)

Home Pack Internet 15Mbps

Included

Home Pack Fast Internet 35Mbps

€   6.00

Home Pack Super Fast Internet 75Mbps

€ 25.00

Home Pack Super Fast Internet 200Mbps

€ 50.00

Home Pack Super Fast Internet 500Mbps

€ 115.00

Retention charge

Internet service retention charge (change of ownership)

Free

Penalty charges
Residential Internet 2 year service agreement early termination fee

€100.00

Duo Pack (Phone + Internet) early termination fee

€100.00

Home Pack early termination fee ( 1st Year)

€200.00

Home Pack early termination fee ( 2nd Year)

€100.00

Limitless Internet 2 year service agreement early termination fee

€  75.00

Limitless Duo Pack early termination fee

€  75.00

Limitless Home Pack early termination fee

€ 100.00

Lost/stolen/damaged or unreturned Internet Modem

€  50.00

Lost/stolen/damaged or unreturned Alcatel I-010G-U ONT device

€ 100.00

Lost/stolen/damaged or unreturned Technicolor TG799 modem

€ 90.00

Other penalty charges

as applicable

Late payment charges

First payment due to late payment

€ 2.33

Second penalty due to late payment

8%

A charge of €2.33 will be incurred if customers do not pay their bill.  This charge will show on the first bill which shows arrears.   If 10 days after the payment due date of the first bill which shows arrears, payment of arrears is not settled in full, interest at 8% per annum will commence and continue until payment is settled.

 

Rejected Payment Charge

€5.00

Legal and administrative fees

as applicable

(1) For these products, E-Billing is the default method for billing purposes. Customers are required to supply GO with a valid email address where notifications will be sent inter alia informing the customer that the bill has been issued and any other information.  It is the customer’s responsibility to inform GO of any change in his email address.  If customer opts for a printed bill sent by post to his billing address he will be charged an additional two euro (€2) per month.

Typical Speed Range for Internet Products

As per MCA Decision Notice MCA/D/13-1475 dated 1st February 2013, below please find the Typical Speed Range associated with the Internet product.

 

The customer can identify the download and upload speed associated with his/her Internet product through the Internet Tariff Plan which is printed with this contract.

 

Download Speed

Upload Speed

Advertised Speed / Mbps

Typical Speed Range / Mbps

Advertised Speed / Mbps

Typical Speed Range / Mbps

5

5

0.5

0.5

Ready (15)

12-15

Ready (1)

1

Rapid (35)

35

2

2

Turbo (70) 54-70 Rapid (5) 5

Fibre Turbo (100)

100

Turbo (10)

10

75

75

Fibre Turbo (10)

10

Fibre Sonic (200)

200

Fibre Sonic/ Ultra (20)

20

200

200

Fibre Ultra (500)

500

4

4

12

12

20

14-20

 

The Typical Speed Range is measured in accordance with the MCA specifications in the above mentioned Decision Notice.  Where the 20th and 80th percentile marks are the same, a single figure is given in the above table.

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