Here’s how you can get started online, all from the cozy comfort of your own device:

I’m new to GO. What should I do?
Simply fill out this form to kick things off. After you submit the form, we’ll be in touch within 1-2 days to finalise everything. You can choose to keep your current phone number or get a new one with us. Check out these tips for a smooth switch to GO from your current operator.

What if I’m already a GO customer?
Just send an SMS to 16410 with the code for your desired plan (‘S’ for Smart S, ‘M’ for Smart M, ‘U’ for Smart Unlimited, and ‘P’ for Smart Unlimited Plus). Alternatively, you can tap into our GO app and activate your plan right there.

Once you have selected and activated your favourite Smart plan, the monthly charge will be taken from your existing credit. Your plan is valid for 4 weeks and will automatically renew as long as you have sufficient credit.

Low on credit or you have consumed all data, minutes and SMS before the 4-week period? Then default prepaid rates will apply until your plan renews.

Data Boom is a feature which automatically gives extra data to those who form part of a Home Pack Community or are subscribed to Auto Top-Up. All you need to do is subscribe to Auto Top-Up from the GO app or become part of your family or friend’s Home Pack Community. You don’t need to be the owner of a Home Pack to benefit, as long as you are added as a community member.

Just bear in mind that this feature is only available for all GO Smart, Smart Plus and pre-paid Play Plan bundles when in a Home Pack Community and GO Smart and Play Plan bundles if subscribed to Auto Top-up.

The Home Pack community is an add-on benefit for your mobile service. This added perk is provided to those subscribed to Freedom Plans, Smart Plans, a Smart Plus plan and Play plans, who are also subscribed to a Home Pack.

When forming part of a Home Pack community, you get to enjoy free unlimited calls to other community members, as well as the main Home Pack landline number when in Malta. You are also eligible for other benefits based on the mobile plan you are registered to.

After activating the Home Pack community via SMS, you can add 4 other GO mobile numbers to the community, giving each member the same Home Pack community benefits.

Auto (or automatic) Top-Up means that you can set your top-up preferences once and the top-up will recur automatically according to your selected criteria.

You can either set the rule for whenever your balance reaches a certain amount or on a certain day of the month so you never have to worry about your balance running low again. You’ll also benefit from extra data on your Smart, DIS or Double DAT plan when activating Auto Top-Up from the GO app.

Setting Auto top-up is easy!

1. Start by logging into the GO app
2. Go to the More tab, tap on “Auto top-up”, and tap on the “Set up auto top-up” button
3. Input the GO top-up mobile number you wish to create a rule for (even mobile numbers which are not linked to your GO app account), and tap on the “Next” button
4. Select the rule you wish to set; either “When balance falls below” or “Monthly on” and then select one of the items in the drop-down menu
5. Select the amount you would like to get topped up by once the rule takes place (between €5, €10, €15, €20, and €50) and then tap on the “Continue” button
6. Choose or add your card from where payment will be collected, and then tap on the “Continue” button
7. Select your preferred method of auto top-up notification between mobile number or email, amend the details if necessary, and then tap on the “Finish” button

3G, 4G, LTE, 4.5G, and 5G all refer to different forms of mobile data connectivity that offer increasing levels of data speed, network capacity and functionality. While you can connect to the internet with every one of them, the higher the number, the faster and more reliable the connection should be.

In fact, our 5G is fibre-connected and is considered the fastest service available in Malta. It is provided to our customers on all of our mobile plans for free.