Your mobile service can only be accessed from one device, which means that you cannot reuse it. If you have lost your device or it got stolen, we can suspend your service immediately until you get a new device or recover your lost device. Simply get in touch with us right away. Just send us a message on WhatsApp, Facebook Messenger, or Live Chat.

Just note that if it’s been 24 hours since you blocked your SIM and you’re on a postpaid plan, you can log into MyGO or the GO app and request a replacement eSIM instantly. If you’re on a prepaid plan, drop by any GO outlet for a brand-new SIM or eSIM – our team will have you reconnected in no time, though a small replacement fee applies.