How can I change the modem Wi-Fi channel?

In some cases, other gadgets (such as a neighbour’s modem or other equipment) may cause interference with the Wi-Fi signal. You can change the Channel to see if that makes a difference. Please confirm your modem’s model before following the below instructions.

 

TG789vacv2

  • Open an internet browser, and in the URL bar type ‘192.168.1.254’ (unless the user has changed the default IP address) and press enter.
  • Press ‘Sign in’ at the top right of the page to log in.
  • It will ask for a username and password: use ‘advanceduser’ as the username and ‘advanced’ as the password.
  • Press on ‘Sign In’ to log in. Now instead of ‘Sign In’ at the top right, you should see ‘advanceduser’ to confirm that you have logged in with the right account.
  • Press on the ‘Wireless’ orange box and the Wi-Fi settings page should appear.
  • Under the ‘Interface’ header you will see ‘Channel’ with a drop-down menu.
  • Change ‘Channel Selection’ from Automatic to Manual from the drop-down list. Then select your preferred Wi-Fi channel from the ‘Channel’ drop-down list. Ideally channel 1, 6 or 11 is selected.
  • Click on ‘Close’ to save the settings and see if that makes any difference.

 

TG799vnv2/ TG588v/ TG589vnv3/ TG589vnv2

  • Open an internet browser, and in the URL bar type ‘192.168.1.254’ and press enter.
  • Click on ‘User’ on the top left of the page. A new page will appear and then click on ‘Switch to another user’.
  • It will ask you for a username and password: use ‘advanceduser’ as the username and ‘advanced’ as the password.
  • Instead of ‘user’ at the top left of the page, you should now see ‘advanceduser’ to confirm you have logged in with the right account.
  • Click on the ‘Home Network’ option and then click on the ‘WLAN’ under ‘Wireless’.
  • A new page will appear, with all the Wireless information. In order to change the options, click on ‘Configure’ on the top right of the page.
  • In the Configure section, find the Channel and the Channel Selection.
  • Change ‘Channel Selection’ from Automatic to Manual from the drop-down list. Then select your preferred Wi-Fi channel from the ‘Channel’ drop-down list. Ideally channel 1, 6 or 11 is selected.
  • Make sure to click on ‘Apply’ to change your settings.
  • Click on ‘Close’ to save the settings and see if that makes any difference.

 

Sagemcom FAST5370AIR

  • Open an internet browser, type ‘192.168.1.254’ in the URL bar (unless the user has changed the default IP address) and press enter
  • In the user field enter “advanceduser” and in the password field enter the code written on the label at the back of your modem, named as Web Access Key (this is a mix of numbers and capital letters)
  • Click on ‘Wi-Fi 2.4GHz’ and the Wi-Fi settings page should appear
  • Make sure that the ‘Channel Selection’ is set to ‘’Auto’ and that the current channel number should be either 1, 6, or 11. If it is not, select 1, 6 or 11 from the drop down menu. Make sure you change it for both 2.4GHz and 5GHz.
  • Click on ‘Apply’ to save all the changes.
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