The offer is available to all new customers, as well as existing Home Pack customers who are not already subscribed to our Giga plan. If you are an existing customer and would like to upgrade to our Giga offer, all you need to do is sign a new 24-month agreement.

You can enjoy our Giga 1000Mbps plan, which gives you super-fast internet for free for the first 6 months, however, this special deal is only available with a 24-month contract. After the offer is over, you will pay €40.99/month for the rest of the contract.

Just keep in mind that if you do not set up Direct Debit, you will be billed €1/month for the duration of the 6 months.

The Mix & Match Home Pack enables you to create a bespoke package for your home that includes internet, as well as optional TV, landline and mobile. To give the Mix & Match Home Pack a go, you need to first apply for the service. To do so:

1. Head over to our Home Pack Wizard where you can customise your Mix & Match Home Pack to your liking.
2. Follow the steps by either selecting the optional TV, landline and mobile or skip to view the order summary.
3. Once you have reviewed it, click on ‘Continue to checkout’.
4. Here, you’ll have to fill in the form with your details.
5. We will then contact you back to finalise the details of your order and set an appointment for your installation.

Remember that you can Try & Buy the Home Pack for the first 30 days and if you’re not satisfied, you can stop the service at no extra cost.

Kindly note that Try & Buy is only available to new customers and does not apply to renewals.

Our basic Start TV plan gives you access to 20 top local and Italian channels, plus exclusive content on Tokis, featuring some of the best Maltese productions. Want to take your TV viewing experience to the next level? Check out our TV Passes!

Choose one or all of the following TV Passes to enhance your entertainment options:

Sports TV Pass: Dive into the action with unlimited access to all 8 HD TSN channels. Enjoy every game, match and major sporting event, from football and motorsports to tennis and beyond.

Movies & Series TV Pass: Perfect for movie buffs and series addicts, this pass gives you access to blockbuster films and a vast catalogue of binge-worthy TV series, along with the FX and FX Life channels. The Movies & Series Pass is offered for free with the Entertainment Pass.

Entertainment TV Pass: Love variety? This pass offers a great range of TV shows for the whole family, brought to you by popular channels like the Food Network, Disney Junior, HGTV, SKY News and more.

You can add a TV Pass to your standalone Start TV plan or your existing plan at any time. And best of all, you can add or remove these passes whenever you like, without any penalties or additional costs.

The Home Pack community is an add-on benefit for your mobile service. This added perk is provided to those subscribed to Freedom Plans, Smart Plans, a Smart Plus plan and Play plans, who are also subscribed to a Home Pack.

When forming part of a Home Pack community, you get to enjoy free unlimited calls to other community members, as well as the main Home Pack landline number when in Malta. You are also eligible for other benefits based on the mobile plan you are registered to.

After activating the Home Pack community via SMS, you can add an additional 4 GO mobile numbers to the community, giving each member the same Home Pack community benefits.

Ordering the products you want online is the ideal solution if you would like to avoid lengthy queues at our retail outlets and get what you need from the comfort of your home.

Once you’ve browsed through the website and located the product you would like to purchase, typically there will be button urging you to either Submit or Order now. When you click on this button, you will be directed to an order form where you will need to fill in all the necessary details. After you’ve clicked on the ‘Submit’ button, we will get in touch with you as soon as possible to finalise the order and get you up and running.

When you apply for a Home Pack on a 24-month agreement, you will get:

• Free landline installation
• Free internet installation
• Free installation of your TV boxes, up to two boxes (€30 per outlet thereafter)

If you apply for your Home Pack without an agreement, the charges for the installations are:

• €75 for the landline service
• €30 per outlet for the TV service

Meanwhile, if you opt to make use of our set-top-box, there’s a €70 fee per box.

If you are already subscribed to one of our Home Pack plans at your primary residence, you can get an extension by applying for a “Second Residence” service at one of our retail outlets or by contacting us on WhatsApp, Facebook Messenger, or Live Chat.

With the Second Residence package, you’ll get the same service you currently have at your primary residence. Having said that, since the landline service cannot be moved from one residence to another, whilst remaining active in the first residence, a new landline number will be provided to you.

When you apply for a Second Residence service, you can opt to either install the service yourself or have one of our technicians do that for you.

Once everything is connected, you will be able to surf the web and stream the same channels you’re used to at home.

You can also choose to pause and resume your Second Residence service any time you want, for a maximum of 12 months, at a fee of €25 each time you pause the service. When the service is paused, the Second Residence’s landline still remains active with any add-ons you might have and you will still be billed.