Our Plug’n’GO service uses a different numbering format from standard mobile SIMs, which typically begin with 77, 78, 79 or 99. In fact, this service is usually identified by a number starting with 400XXXXXXX, which can be found on your SIM documentation or device packaging. If the number isn’t being recognised, please double-check that you’re […]

Why is my Plug’n’GO SIM number not recognised?

Here are a few things you can check: Check the SIM card: Make sure the SIM card is inserted correctly. You’ll find a small icon near the SIM slot showing the proper orientation. Try a better signal spot: Reception can vary, so try moving your modem closer to a window or door. Sometimes just a […]

The loaner modem isn’t connecting to the internet. What should I do?

You can choose between the following offers: Giga: Enjoy lightning-fast 1000 Mbps internet free for the first six months, then only €40.99/month with a 24-month subscription. Plus, you’ll get Free Smart Wi-Fi for seamless coverage around your home and a Free TV stream to keep the whole household entertained. Super: Get super-reliable 500 Mbps internet […]

What offers are available with Home Pack?

We usually schedule appointments within 48 hours of booking.

How soon can I get an appointment after booking?

Absolutely. If you need to reschedule or cancel, just reach out to us via WhatsApp, Facebook Messenger, or Live Chat.

Can I reschedule or cancel my booking?

No need to do a thing. Our experts have everything covered and will ensure your home stays smartly connected.

Do I need to prepare anything before the Wi-Fi Crew arrives?

Yes, the service is available throughout both Malta and Gozo.

Is the Wi-Fi Crew service available across all Malta and Gozo?

Yes, the Wi-Fi Crew service costs €39.99 per hour. That covers everything, whether you need help setting up your home network, adding an ethernet connection or just getting your devices connected.

Is there a charge for the Wi-Fi Crew service?

Our experts are here to make your home network work smarter for you by: Connecting your devices: From printers to gaming consoles, we’ll help get all your devices connected quickly and easily. Installing a new internet point: Need more reliable Wi-Fi coverage? We can set up additional internet points to boost your signal where it […]

What can the Wi-Fi Crew help me with?

If extra equipment is required, our Wi-Fi Crew will inform you during their visit and provide a clear quote before proceeding.

What if additional equipment is needed during the visit?

It depends on the service, but most visits take around one hour on average.

How long does a typical Wi-Fi Crew visit take?

While we can’t promise specific speeds, our Wi-Fi Crew is dedicated to optimising your setup for stronger, more reliable connectivity. Our aim is always to make your Wi-Fi experience simple, stress-free and effective.

Can the Wi-Fi Crew guarantee better Wi-Fi performance after their visit?

Let’s run through a couple of quick checks. For starters, try a different plug and see if that helps. Sometimes the issue is as simple as a socket that’s not working. Next, swap the power cable. If you have another compatible power cable, give it a try. Still having trouble? Don’t hesitate to get it […]

My Plug’n’GO isn’t switching on. What should I do?

Let’s get you back online quickly. Here are a few things you can check: Check the SIM card: Make sure the SIM card is inserted correctly. You’ll find a small icon near the SIM slot showing the proper orientation. Note that the Plug’n’GO SIM can only be used with a Smart Hub modem. Try a […]

My Plug’n’GO isn’t connecting to the internet. What should I do?

Yes, creating a guest Wi-Fi network allows your visitors to connect to the internet without giving them access to your main network or connected devices. This convenient feature is available with Sagemcom and Nokia modems. How to create a guest Wi-Fi network on a Sagemcom modem: Make sure your device is connected to the modem […]

Can I create a guest Wi-Fi network for visitors?

A mesh Wi-Fi system provides reliable, whole-home wireless coverage by using a modem paired with one or more additional devices, known as beacons, which work seamlessly together, creating a unified network that ensures consistent Wi-Fi coverage throughout your entire home. Unlike traditional setups, which rely on a main router combined with one or more extenders, […]

What is a mesh Wi-Fi system and how is it different from a traditional router and extender setup?

You can activate any of our home packs, however, we recommend that you opt for Giga 1000Mbps. Not only does this package offer superfast internet, but we’re also giving you a free TV stream and a free Smart W-Fi starter kit, which includes a Nokia modem with integrated beacon and additional beacon.

What service can I activate since my property is pre-wired?

Activating a pre-wired home typically does not include any additional installation fees. You simply choose your plan and activate it. And should there be any issues or special circumstances, we’re here to help.

Are there any costs associated with activating my pre-wired home?

Activating your GO services is simple. All you need to do is fill in the form above and we’ll get in touch with you within 1-2 days to finalise your order and answer any questions you may have. We’ll then drop by to set up your new modem and you’re good to go.

How can I activate my GO service?

Your home is already equipped with the necessary wiring and infrastructure to support GO services. This means you can quickly and easily activate your internet, TV and phone services without the need for extensive installation work. Simply fill in the form found above and we’ll get your service up and running no time.

What does it mean that my home is pre-wired for GO services?

When you order your Plug’n’GO online, standard delivery is included at no extra cost and your new connection will be at your doorstep within a few days. But if you’re eager to get online sooner, you can opt for our express delivery service for just €10. Exclusive to Malta, this premium service ensures your order […]

How does express delivery with Plug’n’GO work?

Ordering your Plug’n’GO online couldn’t be easier. Skip the queues at our retail outlets by clicking the orange button on our page. From there, you’ll be guided to fill out a simple form where you can choose the data plan that best fits your needs. Just enter your details, and we’ll be on our way […]

How can I order Plug’n’GO online?

The offer is available to all new customers, as well as existing Home Pack customers who are not already subscribed to our Giga plan. If you are an existing customer and would like to upgrade to our Giga offer, all you need to do is sign a new 24-month agreement.

Who is eligible for the 6 months free internet offer?

The offer is a special promotion we are running for a limited time. All you need to do to enjoy our super-fast internet speeds is sign up for our Giga 1000Mbps plan. And to top it off, you’ll also get a free Smart Wi-Fi Starter Kit for extended and uninterrupted Wi-Fi in every corner of […]

What is the 6 months free Giga offer?

You can enjoy our Giga 1000Mbps plan, which gives you super-fast internet for free for the first 6 months, however, this special deal is only available with a 24-month contract. After the offer is over, you will pay €40.99/month for the rest of the contract. Just keep in mind that if you do not set […]

Can I change my internet plan after the 6 months free Giga offer ends?

Here’s a quick breakdown to help you choose what works best for you. A 24-month Home Pack subscription gives you access to discounted monthly rates and no activation fees, which is great if you’re ready to settle in for the long haul. Prefer something more flexible? A monthly Home Pack subscription has no strings attached, […]

What is the difference between the 24-month and monthly Home Pack subscriptions?

Choosing the right fibre internet plan should revolve around your specific needs. For everyday activities like streaming movies, enjoying YouTube or participating in online work meetings, our 300Mbps package is more than sufficient. However, if your household is bustling with numerous connected devices and you’re an avid gamer or content creator, your optimal choice would […]

What fibre internet speed should I get?

If your home is still under construction or undergoing renovations, you must ask your electrician to pass what is known as a conduit pipe to rooms where you would like an internet point. This internet point could be a Wi-Fi access point or an ethernet access point, routed to where the modem is planned to […]

How should I prepare my home for an ideal internet set-up?

Looking to get connected at home? There are a couple of easy ways to set up internet in your space. Fibre Connection Enjoy ultra-fast speeds (300Mbps, 500Mbps and 1000Mbps) with a fixed fibre line. Plug’n’GO (4.5G) Simply plug in this device wherever you have power and a stable mobile signal to stay online. You can […]

What are the most common home network options available?

We’d suggest you consider using CAT 6 cables – they’re really top-notch! These cables are built to handle frequencies of up to 250 MHz, supporting speeds as fast as 10Gbps, meaning they process more data in one go. CAT 5e cables are also good to go. They can handle frequencies of up to 100 MHz […]

What type of wires or cables should my electrician use?

The best location to install your modem in your home is in a central area that is close to where you typically use the internet the most. Here are some tips to keep in mind: Your modem should be placed in a central location that is easy to access. By placing it there, the Wi-Fi […]

Where should I install the modem in my home?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio You can read this FAQ in English or Maltese. The easiest way to find your postcode is to use the free service provided by MaltaPost on their website. Although a rare occurrence, should your postcode is in the MaltaPost database but isn’t recognised by […]

How can I find my postcode?

Absolutely. You can change your internet speed at any point during your 24-month subscription at no extra cost, so whether your household grows and you need more speed, or someone moves out and a lower speed works just fine, just reach out to us on WhatsApp, Facebook Messenger, or Live Chat. That said, there are […]

Can I change my internet speed after subscribing to an internet plan?

While the two are different technologies, they support each other. For instance, fibre internet is a wired connection with speeds up to 100 times faster than traditional broadband, which means that a fibre connection can easily handle all of your online needs. 5G  is the latest evolution of cellular networks that power mobile devices and […]

Is fibre internet and 5G the same thing?

You may need new equipment to be able to connect to fibre internet. We will provide you with everything that’s needed so that you can enjoy superfast and seamless internet.

Do I need new equipment for fibre internet?

Upgrading to fibre internet involves replacing your existing copper cables with new fibre-optic ones. This upgrade brings faster speeds and more reliable connectivity. Here is what the installation process is like: Technician visit and wiring replacement One of our technicians will visit your home, remove the old copper wiring and install the new fibre-optic cables. […]

How is fibre internet installed?

You might need to set up your internet connection again if, for instance, you had to disconnect your equipment for some DIY work at home. Reconnecting your fixed home internet is straightforward. Just follow these steps: Clip one side of the RJ11 (the grey cable provided by GO) into the port at the back of […]

How do I set up my internet connection?

Home plug boosters are devices that can be used to extend the range of a home network by using the existing electrical wiring in the walls of a home. Typically, a home plug booster comes in a set of two adapters, one that plugs into a wall outlet near the main router and another that […]

What are home plugs boosters and how can I set them up?

After setting up your appointment, you should have received an SMS to confirm the date and time. In this SMS you’ll find a link that will allow you to reschedule your appointment. So all you need to do is find this SMS and reschedule. You can also view and ask questions about an upcoming appointment via […]

How can I change a technician’s appointment?

When you order a Mix & Match Home Pack, you have the option to get connected right away thanks to the Smart Hub 4.5G modem. This can take place before your appointment with one of our technicians who will come to visit you to install your fixed internet service. You can collect your Smart Hub […]

What is the Same Day Internet service?

All our internet plans on a 24-month subscription come with a free TV stream, which gives you access to top local Maltese series and movies with Tokis, as well as popular local and Italian channels. You can watch these on any device you wish, but only on one device at a time. Choose as many […]

Which add-ons can I add to my internet once I have subscribed to a plan?

You can change your internet speed at any point during your 24-month subscription at no extra cost. All you need to do is fill in this form with your details, and we’ll take care of the rest. If, for some reason, we are unable to change your internet speed, we will contact you and let you […]

How can I upgrade/downgrade my internet service’s speed?

When you sign up for our Duo Pack Interactive Phone & TV package with a 24-month contract, you’ll enjoy complimentary installation for both your fixed line and TV service.

Are there any installation charges on the Duo Pack Interactive & TV?

Plug’n’GO is designed to keep things simple and seamless. It features a Smart Hub modem that connects directly to GO’s powerful 4.5G network, ensuring you have a reliable and steady internet connection from the moment you power it up. There’s no need for complex installations or waiting for a technician – just plug it into […]

How does Plug’n’GO work?

When you apply for a Home Pack on a 24-month agreement, you will get: Free landline installation Free internet installation Free installation of your TV boxes, up to two boxes (€30 per outlet thereafter) If you apply for your Home Pack without an agreement, the charges for the installations are: €75 for the landline service […]

What are the charges to get my Home Pack services installed?

With our Try & Buy option for Plug’n’GO, you get a full 30 days to experience your chosen plan. If, during this period, you find that the plan doesn’t meet your needs, you can easily cancel the subscription. This means you won’t be tied down to the usual 24-month commitment, giving you the freedom and […]

How does Try & Buy work for Plug’n’GO?

Plug’n’GO is our hassle-free internet package that provides an uninterrupted 24/7 connection using the Smart Hub modem, which connects directly to our advanced 4.5G network. There’s no need for a fixed line or complex installation – just choose from our two data options and you’re all set. It’s intended for use in one fixed location, […]

Getting Started with Internet