What can I do if I did not receive my bill?

If you usually receive your bills by post, but you didn’t receive it this month, you may want to check with the post office. The bill might have gotten lost in the mail on its way to your home.

On the other hand, if you usually receive e-mail notifications, but you didn’t receive this month’s, take a look at your inbox’s “Spam” or “Junk” folder.

One way of viewing and paying your bills easily without having to receive any physical copies or having to wait for email notifications is to create a MyGO account. To find out more about MyGO and how you can create an account, take a look at this page.

If you are still having trouble finding your bill, send us a message on WhatsApp, Facebook Messenger or Live Chat. Our agents will be more than happy to help.