Your bill is issued on a monthly basis. Your account number can be found at the top of your bill together with the date of issue and the due date. We’ll also include a summary of your bill on the first page. To find out how your bill is calculated, under the section “Billing Details”, […]

What does my bill include?

The rental fee is a monthly charge you need to pay for your package, whether it’s for a Home Pack or a standalone service like landline, mobile, internet, or television. This amount stays consistent every month and won’t change unless we let you know otherwise. Feel free to check out the Bill Explainer for more […]

What is the Rental Charge?

Usage charge includes any charges related to phone calls, SMS or mobile data that go over and above the specified amount noted on your agreement. Any such charges listed on your issued bill would have been carried out the previous month. Just bear in mind that this additional usage will be charged at your tariff’s […]

What is the Usage Charge?

Excise tax is a 3%-4% tax you’ll get on your mobile services, which was introduced during the 2015 Budget in Malta. This tax will amount to 4% of mobile customers’ total bill who are on a contract and it will be listed as a separate amount. For mobile customers on top-up, the 4% tax is […]

What is the excise tax?

Taxes are charged based on the total amount of your bill. You will typically find two types of taxes listed on your bill. Value-added tax (VAT) – this consists of 18% above the price of each item on your bill. All bills issued by GO display VAT. Excise tax – this is a tax specifically […]

Understanding Your Bill