Don’t worry, any extra funds instantly become credit on your account and will be automatically applied to your next bill. If that credit covers the entire amount, you’re all set. If your bill is higher, you’ll only pay the difference. When you log into either MyGO or the GO app, you’ll see the balance highlighted […]

I paid a higher amount towards my bill. What happens now?

﻿﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿﻿Download audio   We get your frustration. Nobody likes paying more than they were hoping to, but there could be various reasons why your bill is higher. Here is what may have caused this. Your first bill: A first bill usually includes a pro-rated amount for […]

Why was my bill higher than expected?

If you usually receive your bills by post, but you didn’t receive it this month, you may want to check with the post office. The bill might have gotten lost in the mail on its way to your home. On the other hand, if you usually receive e-mail notifications, but you didn’t receive this month’s, […]

What can I do if I did not receive my bill?

Of course you can. To change your surname or identity number on your account fill in this form. If the information that you would like to amend is not available for you to change on the form, just reach out to us on WhatsApp, Facebook Messenger, or Live Chat so we can help you.

The details on my account are not correct. Can I change them?

You can easily switch off your bill itemisation from MyGO. By doing so, you will no longer receive a breakdown of your mobile or landline usage for the previous month. Here is what you need to do: Log into MyGO Go to “Bills & Payments” from the top menu Select one of the billing accounts […]

Billing Issues