Complete control of your services

From your mobile numbers to your bills, top-ups and bundles, you can now manage these anytime, anywhere thanks to our intuitive app or our mobile-friendly web interface. With a simple registration, easy access to bills and extra-secure login.

You also get to enjoy a shared experience since you can use the same logins for both the GO app and MyGO, making everything easier to use.


Why use the GO app & MyGO

Icon GO Malta

Enjoy app exclusive offers like 10GB data bundle for free

An open shipping box

Get more bundles for your mobile service

An icon of two people standing together

Top up friends or family with GO numbers

With MyGO you can

Set up Direct Debit Mandate
Set up Direct Debit Mandate

Click to find out how

Check your connection
Check your connection

Check your connection

Manage your GO TV logins
Manage your GO TV logins

Click to find out how

With the GO app you can

Get your eSIM instantly
Get your eSIM instantly

Click to find out how

Set & manage auto top-up
Set & manage auto top-up

Click to find out how

Manage GO Secure Net
Manage GO Secure Net

Click to find out how

Switch to Play plan
Switch to Play plan

Click to find out how

GO app video tutorials

Paying your pending bills

Viewing top up history & receipts

Topping up via Dashboard


How do I register for MyGO and the GO app?

With both MyGO and the GO app you can manage your services, bills, accounts and do so much more, wherever and whenever. What’s more, MyGO and the GO app share the same login details, which means that if you already have a MyGO account, all you need to do is enter your email address and password in the GO app to log in.

If you don’t already have an account, simply create one from MyGO or the GO app.

Visit MyGO and follow one of the videos below, depending on whether your billing account is set on e-billing or if you receive printed bills.

GO app

  1. Download the GO app from the Play Store or the App Store
  2. Click on ‘Create account’ at the bottom of the screen
  3. Enter your email address, your chosen username and your first name. The first name you select will be used to let us know what to call you on your home page and when notifying you that you have messages.
  4. You will then receive an email with a verification link and a code. This will help verify that the email address you entered is correct.
  5. Next, go back to the app and enter the verification code you received in the email.
  6. Enter your mobile number. If you are using a GO mobile number, this will be automatically linked as a service, which will enable you to view your service’s balance.
  7. You will then be asked to link your billing account details. To do so, just follow the instructions on the screens.

You also have the option to skip the linking of your mobile service and your billing account/s.

How can I change my login email address for MyGO?

Since your login email is linked to your MyGO account, you are unable to change it to a different email.

Having said that, if your email has been compromised or you wish to change it for personal reasons, get in touch with on WhatsApp, Facebook Messenger or Live Chat as soon as possible. We’ll proceed with deleting your MyGO account and then create a new one using your preferred email.

How do I get the free 10GB bundle through the app?
When you download the GO app and you link your GO mobile service, you are eligible for a one-time free 10GB bundle. If you are on a contract, you can also access this bundle if your billing account is linked.
You can get this bundle by:
  1. Logging into the GO app.
  2. Selecting your mobile service from the Home page and scrolling down to the “Boost bundles” button.
  3. Once you tap on “Boost bundles”, a new page will appear with the first available bundle being the “Free 10GB”.
  4. Tap on the “Get” button and your bundle will get activated.
Once the bundle is active, you can monitor your remaining balance from the Home screen.
If you do not have a GO app account, check out this FAQ. If you do have a GO app account but your mobile service is not yet linked, check out this FAQ for more information.
How can I set up Auto Top-up?

Setting Auto Top-up is easy!

  1. Start by logging into the GO app
  2. Go to the More tab, tap on “Auto top-up”, and tap on the “Set up auto top-up” button
  3. Input the GO top-up mobile number you wish to create a rule for (even mobile numbers which are not linked to your GO app account), and tap on the “Next” button
  4. Select the rule you wish to set; either “When balance falls below” or “Monthly on” and then select one of the items in the drop-down menu
  5. Select the amount you would like to get topped up by once the rule takes place (between €5, €10, €15, €20, and €50) and then tap on the “Continue” button
  6. Choose or add your card from where the payment will be collected, and then tap on the “Continue” button
  7. Select your preferred method of auto top-up notification between mobile number or email, amend the details if necessary, and then tap on the “Finish” button
I am not able to view all available app features. What can I do?

There are various reasons as to why you are not able to view all the features available in the GO app. Some of these may include:

  • Your mobile service is not linked
  • Your billing account is not linked
  • Your service is not eligible for a certain feature
  • Your app is not updated to the latest version

If your mobile service and billing account aren’t linked, take a look at our frequently asked questions for guidance on how to link them to the GO app.

However, if your mobile service and billing account are linked, and you are still missing some features, try updating the GO app from the Play Store or App Store. If the problem persists, don’t hesitate to reach out to our customer care support team on WhatsApp, Facebook Messenger or Live Chat. We’ll be happy to assist you in any way we can.

How do I check my bundle balance online?

Whether you are on a top-up plan or on a pay monthly plan, you can check your remaining bundle balance by logging into the GO app or MyGO. Once you log in, you’ll see that your mobile service is linked to the MyGO account, and you’ll be able to view the remaining bundle balance on the Home page.


Here, you can also see the expiry date of each bundle and what is included with each one (e.g. local/EU data).

If you have more than one mobile service linked to your MyGO or GO app account and you would like to review the bundles on that specific number, just select it from the drop-down menu if viewing on MyGO or by selecting ‘All services’ on the GO app.

If you do not have any active bundles on your mobile service, you will not see any bundles on this screen. Having said that, you can opt to get a bundle from the “Boost bundles” button.

You can also see this if your mobile account number is linked to your MyGO or GO app account.

If you do not have any bundles subscribed for that particular mobile number, that area will be empty.

How can I pay through MyGO/the GO app?

You can easily manage all your accounts and bills either through our MyGO platform or the GO app. If you don’t have these set up, here is how you can set them up in no time!

Once you are all set up, you can manage your bills as follows:

GO app

  1. Log into the GO app
  2. Tap on the ‘Payments’ tab and click on the account number for which you wish to make a payment
  3. Click on ‘Pay now’


  1. Log into your MyGO account
  2. Click on ‘Bills and Payments’ from the top menu
  3. Click on the account number for which you wish to settle a bill
  4. Click on ‘Make a payment’
  5. Click on ‘Pay now’