Complete control of your services

From your mobile numbers to your bills, top-ups and bundles,  anytime, you can now manage these anytime, anywhere thanks to our intuitive app or our mobile-friendly web interface. With a simple registration, easy access to bills and extra-secure login.

You also get to enjoy a shared experience since you can use the same logins for both the GO app and MyGO, making everything easier to use.

           

Features & Benefits

Link and view your bills online

Settle bills directly online whenever you want

View your payment history details

View your services and easily switch between them

View remaining data, calls and SMS

Get more bundles for your mobile service

Add saved cards for instant payments across MyGO & GO app

Top up friends or family with GO numbers

MyGO

Manage your Direct Debit Mandate – set up and manage your Direct Debit Mandate for all your linked billing accounts in a few simple steps.

Check your Internet connection – check and report your internet connection anytime, anywhere, with no hassle.

Manage your GO TV app logins – with just a few simple steps.

Control your settings – for a range of things including your bills, roaming and much more.

See the full user guide

GO app

Set your Auto Top-up preferences – so that your top-up will recur automatically according to your selected criteria. You can either set the rule for whenever your balance reaches a certain number or on a certain day of the month. You’ll also benefit from extra data on your Smart, Dis or Double Dat plan when activating Auto Top-Up from the GO app.

Manage GO Secure Net – and put your mind at rest that your family will be safe online. You can switch between the parental controls and basic security controls once your kids are fast asleep right from the GO app.

Change your plan – switch to our GO Play Plan, specifically designed for those under 27 and benefit from up to 40GB. Just make sure your mobile is linked to the GO app and registered, and then follow these steps.

Register your mobile service – and enjoy total control of your service. Just link it to the GO app via SMS verification. Need help? Follow these steps.

Benefit from exclusive offers – get a 10GB data bundle for free the minute you download the GO app, while you can also get 10GB for €1 on our Pay As You GO plans through the app.

GO app video tutorials

Paying your pending bills

Viewing top up history & receipts

Topping up via Dashboard

FAQs

How do I register for MyGO and the GO app?

MyGO and the GO app share the same logins. You can choose to register for MyGO online or through the app.

MyGO

  1. Enter https://mygo.go.com.mt/sign-up in your preferred browser
  2. If you are an e-billing user, please follow this YouTube video
  3. If you receive paper bills, please follow this YouTube video

Mobile App

  1. Download the app from the Play Store or the App Store
  2. Click on ‘Create account’ at the bottom of the screen
  3. Enter your email address, your chosen username and first name. The first name you chose here is only used to let us know what to call you on your home page and if we have any messages for you.
  4. You will then receive an email with a verification link and a code, which is needed to verify that the email address you entered is correct.
  5. Go back to the app and enter the verification code you received in the email.
  6. Enter your mobile number. If you are using a GO mobile number, this will be automatically linked as a service, where you will be able to view your service’s balance.
  7. You will be then asked to link your billing account details. Please follow the instructions on the screens.

You also have the option to skip the linking of your mobile service and your billing account/s.

How can I change my login email address for MyGO?

Your login email is linked to your MyGO account, and therefore this cannot be changed via the MyGO settings. In case your email is compromised, please contact us as soon as possible and we will delete your MyGO account. You will be able to set up a new account afterwards.

How do I get the free 10GB bundle through the app?

The 10GB data bundle will appear in the ‘boost bundles’ section of the app after you have linked your Top Up mobile number or your billing account of your Pay Monthly plan. It will not appear if you linked your Pay Monthly mobile number only. You will find it listed as an App Exclusive offer – just click and activate the bundle, and it will be added to your balance.

How can I set up Auto Top-up?

Setting Auto Top-up is easy!

  1. Start by logging into the GO app
  2. Go to the More tab, tap on “Auto top-up”, and tap on the “Set up auto top-up” button
  3. Input the GO top-up mobile number you wish to create a rule for (even mobile numbers which are not linked to your GO app account), and tap on the “Next” button
  4. Select the rule you wish to set; either “When balance falls below” or “Monthly on” and then select one of the items in the drop-down menu
  5. Select the amount you would like to get topped up by once the rule takes place (between €5, €10, €15, €20, and €50) and then tap on the “Continue” button
  6. Choose or add your card from where the payment will be collected, and then tap on the “Continue” button
  7. Select your preferred method of auto top-up notification between mobile number or email, amend the details if necessary, and then tap on the “Finish” button
I am not able to view all available app features. What can I do?

If you cannot view all features in the GO app, make sure you have the latest app version. To do so, visit the App Store or Play Store and check if you have any updates on the GO app. If not, try to delete the GO app and re-install it. If the problem persists, please make sure you reach out to us on WhatsApp (+35679707970).

How do I check my bundle balance online?

You can check your bundle balance by logging into MyGO or the GO app. Once you log in, and your mobile service is linked, the first thing you will see on the home page is the bundle balance. Here you will also be notified on the expiry date for each bundle. If you click on the three dots next to each bundle, you will see what the bundle refers to (example local/EU data).

If you have more than one mobile service linked to your MyGO or GO app account, you would need to select the mobile number you wish to check from the drop-down menu if viewing on MyGO, or by selecting ‘All services’ on the GO app.

                

You can also see this if your mobile account number is linked to your MyGO or GO app account.

If you do not have any bundles subscribed for that particular mobile number, that area will be empty.

How can I pay through MyGO/the GO app?

You can easily manage all your accounts and bills either through our MyGO platform or the GO app. If you don’t have these set up, here is how you can set them up in no time!

Once you are all set up, you can manage your bills as follows:

GO app

  1. Log into the GO app
  2. Tap on the ‘Payments’ tab and click on the account number for which you wish to make a payment
  3. Click on ‘Pay now’

MyGO

  1. Log into your MyGO account
  2. Click on ‘Bills and Payments’ from the top menu
  3. Click on the account number for which you wish to settle a bill
  4. Click on ‘Make a payment’
  5. Click on ‘Pay now’