eSIMs make staying connected simpler, smarter and more secure. Here’s why you’ll love them: Convenience & flexibility: No fiddling with tiny SIM cards. Activate your GO plan or switch between two GO SIMs remotely with just a few taps. Perfect for travellers: Store multiple GO eSIM profiles, like work and personal and switch on the […]

What are the advantages of using an eSIM?

There are several ways to obtain an eSIM and get your profile up and running. Here are your options: Via the GO app: Click on the Services icon at the bottom of the app Tap on the Mobile tab Click the Get a new mobile service button Choose whether you’d like a new number or […]

How can I get an eSIM?

An eSIM is a SIM card already embedded into your device, be it your mobile phone or a wearable device like smartwatches, which can support multiple mobile services via what is called a profile. This profile stores all the services you are subscribed to, as well as your network settings without the need for a […]

What is an eSIM?

An eSIM profile is a virtual profile that stores users’ subscription and network settings.

What makes up an eSIM?

Before requesting an eSIM, you must first make sure that your device is eSIM compatible. Take a look at how you can do so here. Once you have confirmed that your device is indeed eSIM compatible, getting yours is a breeze. Here are your options: KEEP YOUR CURRENT NUMBER Do so online or by visiting […]

Can I change my physical SIM card to an eSIM?

It’s easy to find out. Apple All iPhones from iPhone XS / XS Max / XR onwards support eSIM (including iPhone SE 2nd & 3rd gen, as well as the iPhone 11, 12, 13, 14, 15, 16 and 17 series). Samsung eSIM is available on Galaxy S20 / S21 / S22 / S23 / S24 […]

How can I check whether my device is eSIM compatible?

Your mobile service can only be accessed from one device, which means that you cannot reuse it. If you have lost your device or it got stolen, we can suspend your service immediately until you get a new device or recover your lost device. Simply get in touch with us right away. Just send us […]

Can I reuse an eSIM that has been downloaded?

This will greatly depend on your particular phone. Apple iPhones that support eSIM can store several profiles, but only two can be active at the same time and one of them can even be a physical SIM. iPhone 13 and newer: You can have two active eSIMs at once or one eSIM and one physical […]

Can I use two eSIMs at the same time?

If for whatever reason your eSIM profile is missing or it was accidentally deleted, you must download a new eSIM profile on your new device and then request a SIM replacement. You can do so by visiting one of our retail outlets or by getting in touch with us on WhatsApp, Facebook Messenger, or Live […]

How do I get my service back if my eSIM profile has been deleted or is missing?

Unfortunately, you cannot transfer your eSIM service from one device to another. You need to download a new eSIM profile on your new device. Once you do so, you must then request a SIM replacement. You can do so by visiting one of our retail outlets or by getting in touch with us on WhatsApp, […]

How do I transfer my eSIM service to another compatible device?

It’s highly unlikely. An eSIM is a small, in-built component so physical damage is very rare and far less common than damage to a physical SIM which is exposed.

Can an eSIM be damaged?

An eSIM is just like a normal SIM, so if you have lost your device or it got stolen, we can suspend your service immediately until you get a new device or recover your lost device. Simply get in touch with us right away. Just send us a message on WhatsApp, Facebook Messenger, or Live […]

What should I do if my eSIM-enabled device is lost or stolen?

If your phone is Android, then all you need to do is head to your phone’s SIM manager menu and delete the eSIM from there. On the other hand, if your phone is an iOS, then proceed to the mobile data menu and select the eSIM that you would like to delete. Take a look […]