How Telecoms Has Changed Everyones Lives And Why You Should Be Part Of It

01 March 2021

HR

by Nikoleta Vartsaneli

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To begin with, let’s explain what telecoms is all about. The word telecommunications literally means “the sharing of information over a distance’’. Today telecommunications is a way of life, influencing the way we live, work, socialise, learn and rest. Telecommunications affects the how, where, when and the who of everyday living. It is pretty much an unavoidable part of our life, unless one lives in a cave and still wears dresses of skin or fur from an animal one hunted.

Telecoms plays a critical role in the shaping of society, culture, as well as business and economics. All of us working in the industry, in whatever capacity, are part of this revolution. While traditional telecommunications networks allowed us to cross time and distance barriers and shaped consumer demands, today, the tables have somewhat turned. It is customer behaviour that is driving innovation and evolving trends. We live and breathe innovation and our goal is to connect our customers to what matters most to them, in ways that are convenient to their respective lifestyles, no matter where they are in the world.

How does the magic happen?

There are two sides to what we do: on one side there’s everything our customers see and experience, such as all the hardware, including fixed-line telephones, broadband modems to mobile devices and TV, and on the other side there’s the architecture and infrastructure that transforms data in to words, audio and video to be shared worldwide and which translate cutting edge technology into the first class services our customers get to enjoy.

We are focusing on the roll-out of high-speed TrueFibre network that delivers computer-based data applications such as broadband information services and interactive entertainment over mobile networks. All this is done by our amazing, highly skilled and technology passionate GO team, who obsess about our customers and the quality of service we offer to them.

The telecoms wave of change in our lives

To put you into perspective of how incredible it is to work in our industry, let’s see how telecoms changed the world in the last few decades. These are all things you know about, we are just connecting the dots to highlight the impact you can have in people’s lives.

  1. High speed wireless internet is our ultimate growth factor. Our customers demand data connectivity of the best quality, at all times. Very early on we focused our attention on rolling out a TrueFibre internet network. This made us the highest investor in Malta’s digital infrastructure. We also invested heavily in our international links, ensuring Malta is connected to the rest of the world with sufficient redundancy measures in place. We are in fact the first and only Maltese operator to have three submarine cables which link the island to the World Wide Web via a fibre network.
  2. Research has shown that in 2019 adults spent roughly 3 hours and 30 minutes per day using their mobile internet, to work, socialize, shop online, settle accounts and other personal errands, learn new skills and find information to what they’re looking for. GO offers Smart WiFi, mobile bundles and Internet on the Move options to support one’s daily needs. We really do our utmost to leave no one behind. What’s exciting is that GO employees benefit from unlimited data, calls, SMS’s all year round. Can you imagine what it feels to never run out of data or spend hours on the phone with your bestie? How could we not offer them this benefit? At the end of the day, it’s them that design the network, install our client’s connection, support our clients’ needs and make it all happen; we simply cannot allow them not to enjoy the fruits of their labour.
  3. AI and automation is key for telecoms. Emerging technologies such as machine learning and AI are a few of the things we are heavily investing in at the moment to keep one step ahead of the game. Devices that talk to each other, gather and analyse information in order to help us take the best course of action, be more efficient in how we do things, save time and money are what we are looking into with our Digital team.
  4. The telecoms technology opened the door for cryptocurrency and digital cash, because of the knowledge telecoms have in digital asset ecosystems. Another great innovation and technological advancement that telecoms supported.5. Do you know someone who doesn’t have a phone? Over 66% of the world’s population has a mobile device and according to GSMA’s real-time intelligence data, now that you are reading this article, there are 5.22 billion people worldwide that have a mobile device. Who wouldn’t want to be part of an industry that literally connects half of the world’s population!

Working in telecoms

The facts we shared previously help paint a broader picture of the many ways you can work in our industry. Research and development, sales and marketing, installation and technical support, customer care are some of the many roles and hats our people wear. You will always work in a team of experts that are passionate about the future, love customer experience and being a reliable point of reference for our customers. This is a chance for you to be part of something bigger. At GO, we collectively work to driving a digital Malta where no one is left behind. Everyone at GO has a part to play in delivering our purpose.

Haven’t we convinced you yet of what you’re missing out? 

Here’s 3 highlights of a career in telecoms

  • Teamwork, exchange of ideas and constant pushing of boundaries. There is never a dull moment!
  • An abundance of roles for you to choose from. Our industry has many needs and requires different skill sets to survive.
  • The satisfaction of knowing that your work touches the lives of many people not just in Malta but around the world.

What’s next? 

Connectivity, higher resolution and quicker video streaming. We are focusing on faster and better connections that can help our customer’s thrive.

We are not satisfied until we reach our goals and our team is arguably the toughest and most innovative one. We are different from the rest and we are happy and proud about it! We challenge the norms, push harder and want to grow and explore the uncharted land of telecoms. We do this with 3 guiding values: We Obsess about our Customers, We Act as One GO Team, and we Act like Owners. We are all empowered and trusted to do the right thing by our customers and by each other.

P.S. The group photos we used in this article were all taken prior to COVID-19 restrictions.

About the Author and the Team

Nikoleta Vartsaneli is one of the HR Managers within GO’s Human Resources Team. She is a people’s person, living her own dream of doing what she loves the most, helping others achieve their goals and have a fulfilling career. The HR Team is on a mission to ensure GO’s people excel in everything they do, offer a unique employee experience and recruit the best talent.

Have a look at our careers page and get in touch with us if you want to take your career to the next step!  For GO products and services, visit our official website or get in touch with our experts online or by visiting any of our GO outlets.