The eSIM is a 5 × 5 mm chip embedded in a smartphone, tablet, smartwatch or other device. It can work with or without a physical SIM card and if you already have a physical SIM card, your phone can turn into a dual SIM one with eSIM.
eSIM is more resistant to shock & moisture than physical SIM cards.
Simply scan the QR code which we’ll send you & your eSIM will be activated.
Your eSIM does not need to be inserted manually since it comes pre-installed.
After ordering your mobile plan, we can discuss together whether having an eSIM is the right choice for you. To use this technology, you will need to have a device with a built-in SIM card which is GO eSIM compatible. If your smartphone is eSIM compatible, you will then receive a QR code to activate it.
An eSIM profile is a virtual profile that stores users’ subscription and network settings.
Yes you can request a SIM replacement at one of GO’s Retail Outlets, normal charges apply.
By scanning an eSIM profile through a QR code and then following the easy prompts on your device.
Once the eSIM profile is downloaded to your device, it cannot be re-used.
It’s highly unlikely. An eSIM is a small, in-built component. Physical damage is very rare and far less common than damage to a more exposed physical SIM.
If your device has been stolen, please contact us to suspend your service immediately.
You need to download a new eSIM Profile on your new device and then request a SIM change at one of GO’s Retail Outlets, normal charges apply.
You need to download a new eSIM Profile on your new device and then request a SIM replacement at one of GO’s Retail Outlets, normal charges apply.