The eSIM is a 5 × 5 mm chip embedded in a smartphone, tablet, smartwatch, or other device. eSIM can work without or with a physical SIM card. If you already have a physical SIM card, you can make your phone Dual SIM with eSIM.
After ordering your mobile plan, we will discuss if eSIM is right for you. To use this technology, you will need to have a device with a built-in SIM card which is GO eSIM compatible. We’ve got a list of eSIM compatible devices. If your smartphone is eSIM compatible, you will receive a QR code to activate it.
Your physical SIM card and eSIM will be able to work simultaneously.
If your device is stolen, the thief will not be able to get rid of your eSIM and hide the location of your phone.
eSIM is more resistant to shock and moisture than physical SIM cards.
Simply scan the QR code, that we will send you, to activate your eSIM.
Your eSIM does not need to be inserted manually as it is pre-installed.
Your eSIM takes up three times less space compared to physical SIM cards.
An eSIM profile is a virtual profile that stores users’ subscription and network settings.
Yes you can request a SIM replacement at one of GO’s Retail Outlets, normal charges apply.
By scanning an eSIM profile through a QR code and then following the easy prompts on your device.
Once the eSIM profile is downloaded to your device, it cannot be re-used.
It’s highly unlikely. An eSIM is a small, in-built component. Physical damage is very rare and far less common than damage to a more exposed physical SIM.
If your device has been stolen, please contact us to suspend your service immediately.
You need to download a new eSIM Profile on your new device and then request a SIM change at one of GO’s Retail Outlets, normal charges apply.
You need to download a new eSIM Profile on your new device and then request a SIM replacement at one of GO’s Retail Outlets, normal charges apply.