The eSIM is a 5 × 5 mm chip embedded in a smartphone, tablet, smartwatch or other device. It can work with or without a physical SIM card and if you already have a physical SIM card, your phone can turn into a dual SIM one with eSIM.
eSIM is more resistant to shock & moisture than physical SIM cards.
Simply scan the QR code which we’ll send you & your eSIM will be activated.
Your eSIM does not need to be inserted manually since it comes pre-installed.
After ordering your mobile plan, we can discuss together whether having an eSIM is the right choice for you. To use this technology, you will need to have a device with a built-in SIM card which is GO eSIM compatible. If your smartphone is eSIM compatible, you will then receive a QR code to activate it.
Wondering whether your smartphone is eSIM compatible? To check, refer to your phone’s manufacturer website. If you’re still unsure, visit your nearest GO Outlet. We’ll be happy to help.
An eSIM profile is a virtual profile that stores users’ subscription and network settings.
Yes you can request a SIM replacement at one of GO’s Retail Outlets, normal charges apply.
By scanning an eSIM profile through a QR code and then following the easy prompts on your device.
Once the eSIM profile is downloaded to your device, it cannot be re-used.
It’s highly unlikely. An eSIM is a small, in-built component. Physical damage is very rare and far less common than damage to a more exposed physical SIM.
If your device has been stolen, please contact us to suspend your service immediately.
You need to download a new eSIM Profile on your new device and then request a SIM change at one of GO’s Retail Outlets, normal charges apply.
You need to download a new eSIM Profile on your new device and then request a SIM replacement at one of GO’s Retail Outlets, normal charges apply.