GO eSIM is here

  • Now giving all smartphones Dual-SIM capabilitiesNow giving all smartphones Dual-SIM capabilities

What is eSIM?

The eSIM is a 5 × 5 mm chip embedded in a smartphone, tablet, smartwatch, or other device. eSIM can work without or with a physical SIM card. If you already have a physical SIM card, you can make your phone Dual SIM with eSIM.

How can I get eSIM?

After ordering your mobile plan, we will discuss if eSIM is right for you. To use this technology, you will need to have a device with a built-in SIM card which is GO eSIM compatible. We’ve got a list of eSIM compatible devices. If your smartphone is eSIM compatible, you will receive a QR code to activate it.

Why should I get an eSIM?

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Dual-SIM Capabilities

Your physical SIM card and eSIM will be able to work simultaneously.

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Security

If your device is stolen, the thief will not be able to get rid of your eSIM and hide the location of your phone.

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Reliability

eSIM is more resistant to shock and moisture than physical SIM cards.

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Easy Activation

Simply scan the QR code, that we will send you, to activate your eSIM.

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Hassle-free

Your eSIM does not need to be inserted manually as it is pre-installed.

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Space

Your eSIM takes up three times less space compared to physical SIM cards.

Most popular eSIM smartphones

Apple
Samsung
Google
Apple

eSIM allows iPhone users to have Dual-SIM capabilities. This means that you can use your eSIM and physical SIM card at the same time!

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iPhone 12 Pro

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iPhone 12

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iPhone 12 Mini

Can't see your smartphone in the list?

You can check if your device is eSIM compatible by referring to the manufacturers website. If you still aren’t able to find it, visit your nearest GO Outlet and we’ll help you out.

Learn more about eSIM

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FAQs

What makes up an eSIM?

An eSIM profile is a virtual profile that stores users’ subscription and network settings.

Can I change my physical SIM card to an eSIM, and vice versa?

Yes you can request a SIM replacement at one of GO’s Retail Outlets, normal charges apply.

How do I download an eSIM Profile?

By scanning an eSIM profile through a QR code and then following the easy prompts on your device.

Can I reuse an eSIM that has been downloaded?

Once the eSIM profile is downloaded to your device, it cannot be re-used.

Can an eSIM be damaged?

It’s highly unlikely. An eSIM is a small, in-built component. Physical damage is very rare and far less common than damage to a more exposed physical SIM.

What should I do if my eSIM-enabled device is lost or stolen?

If your device has been stolen, please contact us to suspend your service immediately.

 

How do I get my service back if my eSIM profile has been deleted or is missing?

You need to download a new eSIM Profile on your new device and then request a SIM change at one of GO’s Retail Outlets, normal charges apply.

How do I transfer my eSIM service to another compatible device?

You need to download a new eSIM Profile on your new device and then request a SIM replacement at one of GO’s Retail Outlets, normal charges apply.