What is eSIM?
The eSIM is a 5 × 5 mm chip embedded in a smartphone, tablet, smartwatch or other device. It can work with or without a physical SIM card and if you already have a physical SIM card, your phone can turn into a dual-SIM one with eSIM.
Benefits of eSIM
Reliability
eSIM is more resistant to shock & moisture than physical SIM cards.
Easy activation
Simply follow the instructions which we’ll send you & your eSIM will be activated.
Hassle-free
Your eSIM does not need to be inserted manually since it comes pre-installed.
How to get your eSIM
After ordering your mobile plan, we can discuss together whether having an eSIM is the right choice for you. To use this technology, you will need to have a device with a built-in SIM card which is GO eSIM compatible. If your smartphone is eSIM compatible, you will then receive instructions to activate it.
Wondering whether your smartphone is eSIM compatible? To check, refer to your phone’s manufacturer website. If you’re still unsure, visit your nearest GO Outlet. We’ll be happy to help.
Discover more about eSIM
FAQs
An eSIM is a SIM card already embedded into your device, be it your mobile phone or a wearable device like smartwatches, which can support multiple mobile services via what is called a profile. This profile stores all the services you are subscribed on, as well as your network settings without the need for a traditional SIM card.
Additionally, you can combine an eSIM with a physical SIM card, giving you the flexibility of having a dual-SIM solution.
While eSIM technology is still relatively new and not all devices may support it yet, a wide variety of smartphones do have eSIM embedded. If you’re wondering whether yours fits this group, here are a couple of ways how you can check:
- Contact your mobile carrier: the first stop on your eSIM journey should be your mobile carrier. They’ll know whether they support eSIMs and if your device is compatible, so just give them a call or visit their website for more information.
- Check with your device manufacturer: visit the manufacturer’s website or contact their customer support to ask about your specific model.
Below is a list of eSIM-compatible devices by brand.
Apple
The iPhone 14, 14 Plus, 14 Pro and 14 Pro Max, as well as the iPhone 15, 15 Plus, 15 Pro and 15 Pro Max are all compatible with our eSIM.
Samsung
The Samsung Galaxy S23 series, as well as the Galaxy S22 are compatible with our eSIM.
Before requesting an eSIM, you must first make sure that your device is eSIM compatible. Take a look at how you can do so here.
Once you have confirmed that your device is indeed eSIM compatible, you can either visit one of our outlets or get in touch with us. Next, we’ll send you an email with your eSIM QR code. All you need to do is scan the QR code and download your eSIM.
After downloading your eSIM, you must select a mobile plan.
We’ll send you an email with your eSIM QR code. You’ll then have to scan the QR code and follow the easy prompts on your device.
Once you have downloaded your eSIM profile, you must select a mobile plan.
Your mobile service can only be accessed from one device, which means that you cannot reuse it. If you have lost your device or it got stolen, we can suspend your service immediately until you get a new device or recover your lost device. Simply get in touch with us right away. Just send us a message on WhatsApp, Facebook Messenger, or Live Chat.
It’s highly unlikely. An eSIM is a small, in-built component so physical damage is very rare and far less common than damage to a physical SIM which is exposed.
An eSIM is just like a normal SIM, so if you have lost your device or it got stolen, we can suspend your service immediately until you get a new device or recover your lost device. Simply get in touch with us right away. Just send us a message on WhatsApp, Facebook Messenger, or Live Chat.
If for whatever reason your eSIM profile is missing or it was accidentally deleted, you must download a new eSIM profile on your new device and then request a SIM replacement. You can do so by visiting one of our retail outlets or by getting in touch with us on WhatsApp, Facebook Messenger, or Live Chat. Just bear in mind that normal charges apply.
Unfortunately, you cannot transfer your eSIM service from one device to another. You need to download a new eSIM profile on your new device. Once you do so, you must then request a SIM replacement. You can do so by visiting one of our retail outlets or by getting in touch with us on WhatsApp, Facebook Messenger, or Live Chat. Just bear in mind that normal charges apply.
This will greatly depend on your particular phone. To date, having more than one eSIMs on your Android phone is not possible. On the contrary, all iPhones that support eSIM can have multiple eSIMs stored and those that do not have a physical SIM tray can support two active eSIMs.