Once you have selected and activated your favourite Smart plan, the monthly charge will be taken from your existing credit. Your plan is valid for 4 weeks and will automatically renew as long as you have sufficient credit. Low on credit or you have consumed all data, minutes and SMS before the 4-week period? Then […]

How does a Smart top-up plan work?

Here’s how you can get started online, all from the cozy comfort of your own device: I’m new to GO. What should I do? Simply fill out this form to kick things off. After you submit the form, we’ll be in touch within 1-2 days to finalise everything. You can choose to keep your current […]

How can I order a Smart top-up plan online?

Absolutely. With our Freedom Plans, you have the flexibility to tailor your add-ons to suit your needs. For international connectivity, you can opt for our international minutes and SMS add-ons, which provide 60 minutes and 60 SMS worldwide for just €5 per month. Additionally, we offer a non-EU data bundle, which grants you 500MB every […]

Are international minutes, SMS or Non-EU roaming data included in this plan?

With GO Easy Buy you can purchase the smartphone you want and pay it in monthly repayments over 36 months at 0% interest, while you will have to pay €0 upfront. And as an added bonus, we’re also offering a 3-year warranty on your chosen device. Just note that you will have to sign a […]

What is GO Easy Buy & how does it work with this plan?

We understand that in their excitement to catch up with friends, watch the latest episode of their favourite show or join in on that online game they just keep on playing over and over again, you may worry that they will exceed the allocated data or minutes. But there’s no need to worry. Combining the […]

How can I control costs with the Junior Mobile Play Plan?

With GO Easy Buy you can purchase the smartphone you want and pay it in monthly repayments over 36 months at 0% interest, while you will have to pay €0 upfront. And as an added bonus, we’re also offering a 3-year warranty on your chosen device. Just note that you are required to subscribe to […]

What is GO Easy Buy & how does it work with the Junior Mobile Play Plan?

GO Secure Net helps you protect yourself and the people you love from all the malware, phishing attempts, viruses, inappropriate content and other security threats that can infect your home internet and devices. Beyond these threats, an important parental control feature is the fact that Secure Net can also block all forms of inappropriate content, […]

What is Secure Net and how does it work with the Junior Mobile Play Plan?

While your child will be benefitting from the Play Junior plan, the service will be registered in your name. You must present proof of your child’s date of birth and ID card number, which can be found on the birth certificate. Alternatively, your child’s residence ID which features both the date of birth and ID […]

Will I need to present any of my child’s documentation?

The Junior Mobile Play Plan is available to children aged between 6 and 15 years. Whether you’re an existing customer or completely new to GO, we’ve made sure that signing up for the Junior Mobile Play Plan is a smooth process. All you need to do is simply fill in this form and select whether […]

Who is eligible for the Junior Play plan and how can I apply?

Did you get a new iPhone mobile phone and want to transfer all of your data from your old phone to the new one? You can do this easily by following some quick steps. iPhone to iPhone iCloud Backup Go to Settings > [your name] > iCloud > iCloud Backup. Turn on iCloud Backup. iCloud […]

How can I transfer my data from my old phone to my iPhone phone?

Did you get a new OnePlus mobile phone and want to transfer all of your data from your old phone to the new one? You can do this easily by following some quick steps. OnePlus to OnePlus Update your phone to the latest version, and open the OnePlus Switch app. Or go to Setting-Utilities to […]

How can I transfer my data from my old phone to my OnePlus phone?

Did you get a new Xiaomi mobile phone and want to transfer all of your data from your old phone to the new one? You can do this easily by following some quick steps. Xiaomi to Xiaomi Google Account Backup Manually back up data & settings Open your phone’s Settings app. Tap System > Backup. […]

How can I transfer my data from my old phone to my Xiaomi phone?

Did you get a new TCL mobile phone and want to transfer all of your data from your old phone to the new one? You can do this easily by following some quick steps. TCL to TCL Switch Phone (Fully switched on) Once device is fully switched on and connected to Wi-Fi open the Switch […]

How can I transfer my data from my old phone to my TCL phone?

Did you get a new Alcatel mobile phone and want to transfer all of your data from your old phone to the new one? You can do this easily by following some quick steps. Alcatel to Alcatel Manually back up data & settings on your old phone Open your phone’s Settings app. Tap System > […]

How can I transfer my data from my old phone to my Alcatel phone?

Did you get a new Samsung mobile phone and want to transfer all of your data from your old phone to the new one? You can do this easily by following some quick steps. Samsung to Samsung First, make sure the Smart Switch app is installed on both phones, and plug them into their chargers. […]

How can I transfer my data from my old phone to my Samsung phone?

Switching to GO is a smooth and hassle-free experience, with absolutely no charges from us. We cover the entire process, including contacting your previous service provider, so you can sit back and relax while we take care of everything.

Are there any charges to switch to GO?

It’s pretty simple to keep your mobile number and switch from your current provider to GO. Just choose the plan that fits you best, and fill in the form. Our agents will get back to you to set everything up. Welcome on board. Not sure which plan suits you best? Don’t worry. Send us an […]

How do I switch my mobile service to GO?

You can get a new subscription using a new mobile number by simply purchasing a new SIM card. This costs €10 and you can purchase one from any of our retail outlets or authorized resellers. When getting a new GO SIM card on a top-up subscription, you can benefit from one of these offers: Most […]

How do I apply for a GO mobile subscription with a new mobile number?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio With GO Easy Buy you can get the smartphone or tablet you love in monthly repayments over 36 months at 0% interest. And as an added bonus, we’re also offering a 3-year warranty on your chosen device. To purchase your device with Easy Buy: […]

What is GO Easy Buy?

We’re sorry, but for the moment, you can’t move your foreign number to GO. Our current offers are all about switching from another local provider with a Maltese mobile number. But hey, no need to stress! You can still snag a GO mobile service – just order a fresh GO SIM online. We’re here to […]

Can I switch using my non-Maltese mobile number?

Starting from 1st June, MCA (Malta Communications Authority) has mandated that any customer on a top-up or hybrid subscription who wishes to switch their service provider must request a refund of their remaining credit balance from the provider they are leaving. This means that once you successfully switch your number to GO, you’ll need to […]

Can I keep my credit from my old SIM card?

When your new GO SIM card arrives, we’ll kick-start the activation process. This could take a few days, so just a heads up. Once your old SIM stops working – no more calls, texts, or data – that’s your cue to pop in the new GO one. Swap them out, and you’re good to go! […]

How will I know when my new SIM is active?

What sets Easy Buy apart from other offerings is that you do not need to pay a fixed percentage of the retail price to get your favourite device. In fact, in most cases, you will end up paying €0 upfront. Having said that, if the device you want costs more than the total amount you […]

Is there a down payment required for GO Easy Buy?

Whether you pay for your device in full upfront or through Easy Buy, you always end up paying the same price. Easy Buy’s benefit is that you have the ability to pay the same retail price for a given device through low monthly instalments over a 36-month period with 0% interest as opposed to paying […]

Do I end up paying more for a device with GO’s Easy Buy vs. paying in cash?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio For starters, head over to our pay monthly page to choose the right package for you. Once you’ve selected your ideal plan, you may then opt for your preferred mobile phone and pay through monthly instalments without breaking the bank. However, do note that […]

How do I get a new mobile phone with GO Easy Buy payment plan?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio Auto (or automatic) Top-Up means that you can set your top-up preferences once and the top-up will recur automatically according to your selected criteria. You can either set the rule for whenever your balance reaches a certain amount or on a certain day of […]

What is Auto Top-up and how does it work?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio Setting Auto Top-up is easy! Start by logging into the GO app Go to the More tab, tap on “Auto top-up”, and tap on the “Set up auto top-up” button Input the GO top-up mobile number you wish to create a rule for (even […]

How can I set up Auto Top-up?

﻿﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio We know that topping up your mobile account is an important and necessary task, so we’ve made sure that doing so is as easy and convenient as possible by providing you with a number of different ways you can do so online. More specifically, […]

How do I top up online?

You can read this FAQ in English or Maltese. ﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio You can check your remaining top-up balance by logging into the GO app or MyGO. On the Home page, you will find a card showing the remaining top-up balance. Here you can also view your […]

How do I check my mobile’s remaining top-up balance?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio To stay updated on your balances, simply head to the GO app. Once you’re logged in, you’ll spot a card showing your available credit balance. Right below it, you can also check the remaining bundle balances. Or if you prefer, you can send a […]

How can I keep track of my mobile balance?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio Moving from a top-up plan to the Play plan is now incredibly simple! Just follow these steps within the GO app linked to your mobile service: Access the ‘Manage service’ section and select the ‘Switch Plan’ button. Choose the ‘Switch to Play plan’ option. […]

How can I switch to the Play plan from the GO app?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio The top-up history enables you to see all the top-ups you’ve made in the last few months, which can give you a better idea of your average monthly spending. Every time you top-up, you can download a VAT receipt from either MyGO or the […]

Where do I find my top-up history and receipts?

Simply choose the pay monthly plan that suits you best and fill in the form. We will get back to you to make the switch and answer any questions you may have. Alternatively, you can visit one of our retail outlets or exclusive resellers, where one of our representatives will be happy to help. Remember […]

How can I switch my mobile plan from top-ups to a pay monthly plan?

Switching from one Pay Monthly plan to another is a breeze. Just pick the plan that suits your taste, fill in the online form, and we will contact you as soon as possible to switch everything. Confused about which path to tread? No worries. Contact us on WhatsApp, Facebook Messenger, or Live Chat, and our […]

How can I change to a different Pay Monthly plan?

If you are on a GO plan and would like to switch to the Smart Plus plan, just fill in this form and we will handle the rest. If you are more of a face-to-face person, don’t worry! Just visit one of our retail outlets with your identification document and one of our agents would […]

How can I switch to Smart Plus if I’m on another GO plan?

Absolutely, the unlimited calls and SMS bundle offered with the Freedom plan can be used to make calls or send messages to numbers from any other local provider.

Can the unlimited calls & SMS be used with all local provider numbers?

Absolutely! Simply complete this form, and we’ll handle everything on your behalf. Alternatively, you can get in touch with us via WhatsApp, Facebook Messenger, or Live Chat. If you prefer in-person interactions, you’re welcome to drop by one of our retail outlets.

Can I change the data and SMS of my Freedom Plan down the line?

We’re sorry to see you go. We understand that sometimes it’s necessary to switch service providers. Before you do, we want to ensure you have all the information you need to make the process as smooth as possible. If you have a remaining credit balance with GO and you were on a top-up or hybrid […]

Getting Started with Mobile