It’s pretty simple to keep your mobile number and switch from your current provider to GO. Just choose the plan that fits you best, and fill in the form. Our agents will get back to you to set everything up. Just a heads-up, we can only port in local Maltese numbers and we’re not able to transfer or accept foreign numbers at this time.

Alternatively, you can switch your mobile service to GO directly through the GO app.

Simply open the app and follow these steps:

• Tap on the Services icon at the bottom of the app
• Tap on the Mobile tab
• Tap Get a new mobile service
• Choose whether you’d like a new number or to keep your existing mobile number
• Select eSIM or physical SIM

If you choose an eSIM and decide to keep your existing number:

• You’ll be prompted to enter your current mobile number
• Enter the verification code sent to you and complete SIM registration
• Select your current mobile operator and current service
• Tap Confirm, then sign the authorisation form allowing GO to request your mobile number from your current provider
• A confirmation screen will appear letting you know that your order is being processed

Not sure which plan suits you best? Don’t worry. Send us an SMS with the words ‘Switch Me ‘to 79797911, and one of our agents will get back to you within 48 hours. Alternatively, you can visit one of our outlets or exclusive resellers with your identification document, where an agent would be happy to help you.

If you are switching from a pre-paid or a hybrid tariff plan, remember to contact your previous provider within 2 weeks to request a refund of your remaining balance after successfully transferring your service. An administration fee might apply when requesting a refund of your remaining credit balance from your previous provider.

Feel free to reach out to us on WhatsApp, Facebook Messenger, or Live Chat if you have any questions.