Home Pack Bundled Plan – Starter Jack

These terms and conditions were last updated on 6th November 2018.


  1. Your Agreement
  1. These terms and conditions are for a Bundle plan and should be read in conjunction with the General terms and conditions, the Product terms and conditions, the Tariff plan terms and conditions and Schedule of charges. In the event of any conflict between these terms and conditions, the following terms and conditions shall prevail.  These terms and conditions form an integral part of Your Agreement for the provision of the Service with Us.
  2. The Bundle applicable to Your Agreement is specified in the Application Form. We reserve the right to stop, suspend, amend or otherwise alter this Bundle, the applicable charges and any benefits derived through it, as well as these terms and conditions, in accordance with applicable laws.


  1. Definitions
  1. ‘Residential’ means that the Premises where the Service is installed are used wholly:
  1. For residential purposes;
  2. As non-governmental organisational Premises, if We decide in Our sole discretion to allow the said non-governmental organisations to benefit from this Residential Bundle Tariff.
  1. The Bundle
  1. The Home Pack Starter Jack (the ‘Bundle’) is a Residential Bundle Plan provided by Us. You subscribe to this Bundle by signing an Agreement with Us.
  2. This Bundle is regulated by its terms and conditions. By subscribing to this Bundle  You are agreeing to all of the terms and conditions found in the Agreement. If You do not agree to any of these terms, You should not subscribe to this Tariff.
  3. This Bundle is effective as from 7th November 2018.
  4. This Bundle is available for a limited time period until end of February 2019.
  5. The Bundle consists of the following:

Home Pack Starter Jack 





Home Pack Starter Jack – 2 Yr Agreement




Home Pack Starter Jack



Services Included within the Bundle


Fixed Voice Service

Just Talk


Internet Service



Home Pack Mobile Community

Free Unlimited Minutes Monthly

*100/10Mbps to be provided only where the Bundle is provided over Fibre.

Other Charges


Changes to the Home Pack Mobile  Community Members

€1.16 / Change


Fixed Voice installation**



Printed Bill


** Not applicable on Home Pack Starter Jack – 2 year Agreement


  1. Explanation of Charges
  1. Unless otherwise stated, all charges quoted in this Tariff Plan are inclusive of VAT.
  2. Monthly Fee;
    1. comes into force on the date when the last of the Services specified in clauses C.5.c and C.5.d is installed.
  3. Included within the Bundle:
    1.  The benefits specified in clauses C.5.c to C.5.e
    2. The free unlimited mobile minutes are between members of the Home Pack Mobile Community (‘Community’) that You can form by following the instructions available on Our website or as provided in one of Our retail outlets.
    3. The free unmlimited mobile minutes stated in clause C.5.e are only applicable locally.
  4. Other Charges:
    1. The charge in clause C.5.f applies to any changes done to the Community after the first three (3) invitations were sent and accepted.
  5. This Bundle is by default an e-billing tariff.  This means that You will receive Your bill through electronic means by using Our e-billing functionality available through Our Website.  You agree to register for this functionality and to supply Us with a valid e-mail address where We may notify You when your bill is available as well as send You other relevant information.  Otherwise a charge applies as per clause C,5.h.
  1. Other Service Information


  1. All the services that form part of the Bundle and that require installation shall be installed at the Premises specified in Your Application Form. This means that:
  1. For fixed voice, We will provide the installation of the line free of charge when subscribing to the Bundle  – 2 year agreement. Otherwise a one-time charge of €100 applies as per clause C.5.g.
  1. For the Internet Service, We will provide You with free use of the modem as specified in the Tariff Plan or Schedule of Charges of the Service stated in clause C.5.d
  1. Your free unlimited mobile minutes available on the Community shall be:

a.   Available once You create the Community;

b.   Assigned to up to four (4) members of Your Community as one bundle each. The minutes cannot be transferred from one member to another or to anyone else;

c.   Applicable only when the Community member is in the Territory.


3.   Your Community consists of the following:

  1. The mobile number You have nominated as Your ‘Main Number’ in the Community;
  1. Up to three (3) other GO mobile numbers that are subscribed to a Tariff Plan that is compatible with this Bundle;
  1. The members of the Community may only be part of one (1) Community at any point in time.


  1. The free unlimited minutes are applicable locally for calls made between the Community members, as well as calls made by the Community members towards the fixed voice Service number affixed to this Bundle.


  1. The Main Number shall be:
  1. The number You nominated in Your Application Form;
  1. Responsible for the management of the Community;
  1. Registered with Us on a Bundle-compatible mobile Tariff Plan.


  1. The mobile Tariff Plans that are compatible with the Bundle are:
  1. Pay As You GO: this will be automatically migrated to Pay As You GO Home Pack or any other compatible tariff upon accepting the invitation to join a Community. Once a Pay as You GO Home Pack number leaves the Community, that number will be automatically migrated to Pay As You GO Base or any other applicable tariff;
  1. Pay Monthly Tariff Plans that are identified as being ‘Home Pack Compatible’.

7.   Pay As You GO subscribers joining the Community shall be given the free unlimited minutes upon joining.

8.   The Main Number may add or remove members in the Community at will. The first three invitations are free of charge, while any changes thereafter shall be charged as specified in clause C.5.f. A Community member may also leave the Community at any time by following the Community instructions available on Our website or from one of Our retail outlets.

9.   If You remove a member during a month and add another one, the new member will not be eligible for the free minutes until the start of the following month.

10.   The Community shall be automatically terminated if:

  1. The Agreement is suspended or terminated for any reason;
  2. We suspend and/or terminate any of the Services forming part of the Bundle for any reason attributable to You;
  1. The Main Number terminates the Community;


  1. The Main Number migrates to a Tariff Plan not compatible with Home Pack or else is no longer a GO mobile subscriber.

11.   You are responsible to inform members of Your Community of all the Community conditions prior to sending them the invitation to join.

  1. Minimum Term
  1. This Bundle has a minimum term of either one (1) month or twenty-four (24) months depending on the Tariff You subscribed to of section C.5.a and C.5.b, at time of application to this Bundle. The Bundle You subscribed to is stated on the Application Form found within this Agreement.
  2. The minimum term shall come into force on the date that the last of the Services specified in clauses C.5.c and C.5.d is installed.


  1. Other Important Terms
  1. You agree to do everything You can to ensure that the Services mentioned in clauses C.5.c and C.5.d are installed within thirty (30) days from the date that Your Application Form is accepted by Us. The Bundle shall come into force when the last of these Services is installed.
  1. You will not be able to activate the Community until the Bundle comes into force.
  2. The Services or add-ons can be used as soon as they are installed. Any usage not included within Bundle made from installed Services at Your Premises prior to/after the date when the Bundle comes into force as stated in clause F.2, shall be charged at the rates specified in the respective service’s Tariff Plan or Schedule of Charges.
  3. If, for any reason directly attributable to You, We are unable to provide You with all the Services specified in clauses C.5.c and C.5.d within the time period specified in clause G.1, this Agreement will be deemed null and void. The Services already installed shall be charged as stated in the applicable Tariff Plan or Schedule of Charges for that Service, unless You specifically request the Service to be terminated. The termination conditions of that Tariff Plan shall apply.
  4. If the Agreement or any of the Services specified in clauses C.5.c and C.5.d are terminated by You or for any reason directly attributable to You prior to the lapse of the term of Your Agreement as specified in clause F.1 and F.2, You shall be liable to pay a one-time Bundle Early Termination Fee of one hundred euro (€100) or the remaining tariff, whichever is the lowest. This Early Termination Fee will fall due even if You are downgrading to any other Home Pack or Bundle, but will not apply if You are permanently moving to another Premises where we are unable to provide You with all or parts of the Bundle.