Is your Wi-Fi connection driving you up the wall? We’ve been there. Here are
some simple steps you can take to boost your signal.
Wi-Fi signal strength decreases the further you are from your modem. Place your modem in a central, high-up spot and away from the wall.
Devices like microwaves, radios, cordless phones all interfere with your Wi-Fi signal. Keep your modem away from these devices to avoid interference.
Many make the mistake of placing their modem in a cupboard or drawer. This weakens the signal strength, so keep your modem unobstructed for best results.
Last but surely not least, you may improve your Wi-Fi performance by changing your modem’s Wi-Fi channel. See our FAQs for step-by-step instructions on doing this.
Your download speed can be influenced by several factors, often beyond our control. This is why we use the term ‘up to’ when advertising our download speeds. Some of these factors include the internet browser you’ve opted to use, the number of people online at the same time, your computer’s specifications, whether you are browsing a local or an international website and the technical capabilities of such websites.
Wi-Fi modems, routers and personal firewalls can also affect significantly your broadband speed. What’s more, Wi-Fi modems use radio waves which can interfere with other electronic components, such as microwaves and cordless phones, and as a result, may reduce your speed considerably.
If you wish to keep using your internet connection through Wi-Fi, consider opting for our GO Smart Wi-Fi solution, where you can significantly improve your Wi-Fi connection throughout your house. Alternatively, keep your router as close as possible to your computer and at a high level, like, for example, on a shelf. For an even better experience, we advise you to connect directly to the cable modem via an Ethernet cable.
You can always test out your connection using the MyGO feature any time you want.
You can check your internet speed by using an online speed test.
It’s important to note that your internet speed can be affected by a number of factors, including your network equipment and the number of devices connected to your network. Having said that, if you’re consistently experiencing slow internet speeds, get in touch with us via WhatsApp, Facebook Messenger or Live Chat, so that we can get to the bottom of this.
When you are testing your connection whilst connected with an Ethernet cable, you are more likely to get an accurate result because the internet signal is being guided directly from your modem to your laptop/PC.
On the other hand, when you are connected with wireless, the signal from your modem to your laptop/PC is directed through radio waves, which can interfere with other electronic components and as a result, can reduce your speed considerably.