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Moving to Malta
17 January 2025
A reliable internet connection is as essential as your morning coffee. But let’s face it, even the best internet service can sometimes throw a wrench in your day. Whether you’re struggling to load your favorite show, dealing with buffering during a video call or watching your download speeds crawl, connectivity issues can be frustrating.
Below, we’ve gathered a comprehensive troubleshooting guide to help you navigate the most common connectivity snags. Let’s take a look.
Before diving into complex solutions, let’s start with the fundamentals:
Slow internet can feel like no internet at all so it’s best if you run a speed test with a tool like this one. When carrying out the test, watch out for a 50ms ping or less, which is ideal for gaming or video calls, review the download speed and make sure it matches your subscription plan. Is your download speed significantly lower than expected? Then, your network might be congested or experiencing temporary issues. Also, take a look at the upload speed, which is important when it comes to video uploads and sending large files.
If devices connected via Ethernet work fine, the problem is with your Wi-Fi, in which case try moving closer to the router or check if the Wi-Fi is enabled on your device. In contrast, if Ethernet-connected devices also fail, the problem is likely with your internet service or modem.
If you’re certain the problem is with your Wi-Fi, try these steps:
On the other hand, if you believe the issue is with your devices, check that you’re connected to the right network, especially if you live near neighbours with similar network names and double-check your Wi-Fi password. Lastly, move close to the router to test if the problem is distance-related.
If your home or office has multiple floors or thick walls, you might face Wi-Fi dead zones. So say you’re working from home and you are sat at your home office situated at the far end of a long corridor and far from the living room where your router is placed, then your Wi-Fi signal will be weak. This is where the Smart Wi-Fi Nokia beacons come in handy. Featuring intelligent handover technology, these intuitive mesh beacons constantly adapt and maintain the signal, providing extended and uninterrupted Wi-Fi signal in your home’s every nook and cranny.
Read through this guide to discover the main difference between Wi-Fi extenders and our Smart Wi-Fi beacons and why investing in a mesh Wi-Fi system can provide seamless coverage.
If only one device is having trouble connecting, the issue might be with the device itself rather than your internet connection. For instance, if your laptop connects fine but your phone doesn’t, you may need to reset the phone’s network settings. In fact, if this is a device-specific problem, some simple troubleshooting steps include restarting your device, reconnecting to the Wi-Fi network by entering the password and making sure the device’s operating system and network drivers are updated.
Outdated software can sometimes cause network compatibility issues. This is why it’s important you keep your computer, phone or tablet’s operating system updated. The same applies to your router’s firmware, which in turn can lead to security vulnerabilities and poor performance. Log in to your router’s admin settings and check for a firmware update and if yours has an auto-update feature, ensure it’s turned on.
Even with a strong internet connection, you can experience slow speeds when multiple devices or high-data tasks overwhelm your network bandwidth. This is the case most especially if your household is a busy one. For example, if your kids are streaming in 4K while you’re on a video call, you might experience lag. Here is how you can optimise bandwidth:
Whether it’s baby monitors, microwave ovens or Bluetooth devices, certain household gadgets can integrate with your Wi-Fi signal. If you’re experiencing repeated disconnections, try moving your router away from these sources of interference or switch to another Wi-Fi channel as mentioned earlier on.
Connectivity issues aren’t the most fun surprise in a busy day, but a little knowledge can go a long way. By following the steps above, you’ll be back online in no time—confident and informed about how your network operates. And remember that if all fails, we’re here to help.
In need of internet? Have a look at our range of internet plans and here is a comprehensive guide on how to select one. Meanwhile, read through these tips and tricks on how to boost your Wi-Fi signal at home.