Online Bill Payments

How to pay your bills online

Set up Direct Debit
Set up Direct Debit

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Pay on GO’s website
Pay on GO’s website

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Pay through MyGO
Pay through MyGO

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Pay from the GO app
Pay from the GO app

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How to set up MyGO

To create a MyGO account, visit MyGO and follow the below steps:

I receive paper bills

I'm on e-Billing


What can I do with MyGO?

MyGO lets you manage your services, accounts and bills.
If you link your mobile service (via SMS verification), will can:

  • View bundle balances
  • View your mobile plan
  • Buy additional bundles
  • Stop recurring bundles
  • Perform a top-up
  • View your top-up history and receipts

If you link your GO billing accounts you can do all of the above, as well as:

  • View and pay your bills
  • View your unbilled usage
  • Check and report your internet service
  • Set up your GO TV logins
  • Manage your bill delivery methods
  • View your bill’s itemisation (if this is activated), and turn off bill itemisation
  • Change your data roaming limits

You can also use the same MyGO logins to log into the GO app, where you can manage your bills and services anytime, anywhere, using our intuitive app.

What is a DDM (Direct Debit Mandate)?

One of the easiest, hassle-free and safest methods of payment, Direct Debit (DDM) is when you insert your bank details into your account so you automatically pay your outstanding bills without the need to intervene.

This means you no longer have to visit one of our outlets to settle your bill or remind yourself to do so online. By setting up a DDM, you are essentially allowing us to automatically collect payment directly from your bank using a SEPA account.

If you have multiple billing accounts, don’t worry. You can set up Direct Debit on multiple billing accounts in one go.
If you already have Direct Debit set up and the payment didn’t go through, consider checking out this FAQ.

If you had Direct Debit set up but the details have disappeared, take a look at what you can do.

How to set up your DDM

Questions & Answers on DDM

Is Direct Debit effected immediately?

Your request to register to Direct Debit will be registered immediately once done online. However, note that deductions from your bank account will be effected as from your next bill and hence any pending bills you may have will need to be settled manually. In the event that you have registered or changed your Direct Debit Mandate halfway through the month, your next bill will not be settled via Direct Debit.