Designed to make your life a little easier, you can activate and renew your prepaid bundles without the need to top-up your mobile credit first. Instead, you can pay directly from your bank account using your credit or debit card. Here are some benefits of using this feature: Multiple payment methods: enjoy the flexibility of […]

How can I activate / renew my top-up add-on bundle from the GO app?

Whether you are on a top-up plan or on a pay monthly plan, you can purchase add-on bundles for your service whenever you need. After you’ve bought the bundle, the cost of the bundle will be deducted in the following ways. If you’re on a top-up plan, it will come out of your top-up balance […]

How can I buy a mobile bundle from the GO app?

Business MyGO is an online B2B portal where users can manage their organisation’s accounts and bills. This is different to Personal MyGO and the GO app, which are used to manage personal accounts. The Business MyGO portal is designed for use by organisations and businesses. Follow the instructions below, to register for your Business MyGO […]

How to register to Business MyGO?

Provide different levels of access to multiple users within the organisation, depending on their needs and roles. Access multiple organisations from one user account. Access and manage bills. Access and manage services. Open requests for support and monitoring of active cases. We will continue adding features based on feedback and user requests.

What features are available in Business MyGO ?

After creating the Business MyGO account the following information will be requested. In the field “Select Identification Type” input the Company registration number, ID card or other means of identification provided when first subscribing to GO. In the field titled “Billing Account Number” enter one of the Billing Account numbers which may be found in […]

How to link a business account to Business MyGO?

When using Business MyGO, users can manage all their business accounts from one interface by linking all the GO accounts for your organisations. An organisation refers to a legal entity such as a registered business or person, a vocational organisation, a club or any other legally recognised body.

What does an organisation refer to in Business MyGO?

5 different roles are available in the Business MyGO portal. The roles are assigned by the Portal administrator who can decide what level of access a user within an organisation requires. Roles are split between three categories: “Portal Admin”, “Finance” and “Technical”. Portal Admin has overall access to all features and functions, while “Finance” and […]

What are the different roles on Business MyGO?

The Portal administrator is the person or representative of the organisation registering for Business MyGO access who will have overall authority and access to all the organisation’s information. The Portal administrator is the only user role that will be able to add, change or remove access to other users within the portal. Note: We understand […]

What is a portal administrator in Business MyGO?

Finance Admin users can view in full and use all the functionality available in the Bills and Payments section. Request access to another organisation. View, download and pay bills. Finance users can view bills and details found in the Bills and Payments page as well as download and pay bills. View the finance roles user […]

What are the finance roles in Business MyGO?

Technical Admin users can view in full and use all the functionality available in the Services section. Request access to another organisation. View service details. Make service modifications. Create cases and requests for support. Technical users can view all service details and create cases and requests for support, but they cannot modify services. View the […]

What are the technical roles in Business MyGO?

By clicking on any account a new window will lead you to the download bills button. Select the bills you want to download and press the download selection button.

How can I download bills from Business MyGO?

By clicking on the edit pen next to the billing account number, a new window will open with an edit feature. Once the edit feature is clicked a popup window will open where a friendly name can be entered.

How can I distinguish between my accounts on Business MyGO?

To display both billing and services sorting / filtering function You can filter on three categories of accounts in the Billing section; “All Accounts”; “Accounts with unpaid bills” or “Accounts with no pending bills”. These categories can be selected by clicking on the dropdown menu named all accounts. You can also sort the rows by […]

How can I organise my accounts on Business MyGO?

The respective user guides for Business MyGO are linked below. View the full user guide View the finance roles guide View the technical roles guide For more information on Business MyGO, please visit this page.

Where can I find the Business MyGO user guides?

MyGO is our self-care web portal, specifically created to give you all the freedom you need to manage your billing accounts, services and bills, any time you want, the minute you link your accounts. When you link your billing account, you can: View and pay your bills Manage your bill delivery methods View your bill’s […]

Why should I use MyGO?

The GO app is our self-care app specifically designed to give you the freedom to manage your mobile service, view and pay your bills anytime you want and do so much more, the minute you link your accounts. When you link your mobile service via SMS verification, you can: View your bundle balances Review your […]

Why should I use the GO app?

With both MyGO and the GO app you can manage your services, bills, accounts and do so much more, wherever and whenever. What’s more, MyGO and the GO app share the same login details, which means that if you already have a MyGO account, all you need to do is enter your email address and […]

How do I register for MyGO and the GO app?

If you have forgotten your GO app password, you can quickly reset it through the app itself. 1. Load the GO app 2. Tap on “Log in with MyGO” 3. Tap on the “Forgot Password?” button 3. Next, enter the email address you use to log into the GO app 4. Once you receive the […]

How can I change my GO app password?

Since your login email is linked to your MyGO account, you are unable to change it to a different email. Having said that, if your email has been compromised or you wish to change it for personal reasons, get in touch with on WhatsApp, Facebook Messenger or Live Chat as soon as possible. We’ll proceed […]

How can I change my login email address for MyGO?

A mobile number can be registered on one person but used by another. This is particularly true in cases where a service is registered on a parent but is used by a child. For this reason, we have differentiated the mobile service’s visibility by user type. When you verify your mobile service via an SMS […]

What is the difference between linking a mobile number and an account to MyGO?

Linking a new service or account to your MyGO account is super easy, while you can link an account or service from both MyGO and the GO app. MyGO To link a mobile service to your MyGO account: Start off by logging into MyGO Go to Settings from the top menu​ Tap on the “Link […]

How do I link additional accounts or services?

Whether you are on a top-up plan or on a pay monthly plan, you can purchase add-on bundles for your service whenever you need. After you’ve bought the bundle, the cost of the bundle will be deducted in one of two ways. If you’re on a top-up plan, it will come out of your top-up […]

How can I buy a mobile bundle from the GO app or MyGO?

Unbilled usage is any usage available on your mobile and landline service which has not been billed yet and therefore, is not reflected on your bill. To check your unbilled usage follow these steps: Log into MyGO Click on “Bills and Payments” from the top menu Next, click on the card related to the billing […]

Where can I see my unbilled usage in MyGO?

At GO, your security is our top priority. Rest assured, the card details you link to the GO app and MyGO aren’t stored on our systems, significantly reducing the risk of data breaches. Instead, we entrust your sensitive information to APCO, a third-party provider that specializes in 3D secure payment gateways. APCO is committed to […]

How do I ensure that my card details are stored safely?

There are two ways to delete your MyGO account: Contact us on WhatsApp, Facebook Messenger or Live Chat. You’ll be asked to provide us your details. Once you do so, we’ll delete your account on your behalf. Log into the GO app, go to the More tab, tap on “MyGO Settings” and tap on Delete […]

How can I delete my MyGO account?

If you’re having trouble creating a new password even though you’re following all the necessary requirements, don’t worry, we’re here to help. 1. Make sure you have at least one lowercase 2. Use at least one upper case 3. Enter at least one number 4. Consider having at least one symbol like $, # and […]

I am getting an error when creating a new MyGO password. What can I do?

There are two reasons why your GO app or MyGO Home tab is empty. Some of the most common ones include: You do not have any mobile services or billing accounts linked. If this is the case, you can link your mobile service or your billing accounts so that you can begin making use of […]

Why is my MyGO Home tab empty?

There are various reasons as to why you are not able to view all the features available in the GO app. Some of these may include: Your mobile service is not linked Your billing account is not linked Your service is not eligible for a certain feature Your app is not updated to the latest […]

I am not able to view all available app features. What can I do?

Having trouble finding the “Boost bundles” button on the GO app? No worries, we’ve got you covered! To make sure everything’s linked up correctly, just follow these simple steps: Open the GO app and head to the “More” tab at the bottom. Look for “Link accounts and services” and give it a tap. Hit the […]

How can I buy a bundle if I cannot see the Buy Bundle button?

If you cannot see your mobile number listed under the ‘Manage mobile services’ tab in MyGO or “Manage Services” in the GO app, this could be due to the fact that you have not linked your mobile service as a service user. You can still see your bundle balance on the dashboard if your mobile’s […]

Why do I not see my mobile number in ‘Manage mobile services’?

When you link your mobile number, you’ll be able to manage services for that specific number, like checking your balance and bundle details. If you want to view all your accounts, click the ‘Link GO accounts’ button in MyGO or the GO app and follow the steps that are shown on the screen. To link […]

Why can’t I see my accounts after linking my mobile number?

There are various reasons why you may not be seeing all your billing accounts. Here are some possible reasons: 1. Your billing accounts are registered to different identification numbers 2. Your billing account is registered to receive printed bills and you have not manually linked it to MyGO 3. Your billing account is set on […]

Why can’t I see all my accounts on MyGO?

There are a couple of reasons why this could occur, and I’m here to help you understand it better. Firstly, it’s possible that you’ve purchased different data bundles at different times. For instance, you might have gotten a 1 GB data bundle initially and then, at a later time, added a 5GB data bundle. Because […]

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