If you cannot view all features in the GO app, make sure you have the latest app version. To do so, visit the App Store or Play Store and check if you have any updates on the GO app. If not, try to delete the GO app and re-install it. If the problem persists, please […]

I am not able to view all available app features. What can I do?

Setting Auto Top-up is easy! Start by logging into the GO app Go to the More tab, tap on “Auto top-up”, and tap on the “Set up auto top-up” button Input the GO top-up mobile number you wish to create a rule for (even mobile numbers which are not linked to your GO app account), […]

How can I set up Auto Top-up?

If you cannot see the “Buy Bundle” button on the GO app, you need to link your mobile service to the app by following these simple steps: 1. Log into the GO app and tap on the “More” tab in the bottom menu 2. Tap on the “Link accounts and services” option 3. Tap on […]

How can I buy a bundle if I cannot see the Buy Bundle button?

Only adults over 18 years old can register their mobile service. You can, however, register your mobile service on a parent or a legal guardian. To register your details as a service user, in order to benefit from the Play plan benefits, we suggest you visit one of our GO outlets together with your parent […]

I am under 18 years old. How can I register my mobile service on the GO app?

This will be mandatory in most of EU countries and it will be mandatory in Malta soon so we decided to introduce this feature so that you can have peace of mind, for your convenience. If you are under 27, this registration will also unlock the plans for 27 years or under straight away in […]

How can I register my unregistered mobile service?

If you are entering a new password and meeting all the requirements but you are still getting an error, this means that: Your password includes your name or your username or; You have previously used this password in the last 10 changes Please change your password so that it does not include either of the […]

Why am I getting an error when entering a password?

To be able to change the data roaming for your Pay monthly or Smart+ mobile number, you need to link the account number of that particular service since you need to be recognized as the billing account holder. If you cannot see this option, you need to click on ‘Link GO accounts’ and follow the […]

Why am I not allowed to change my data roaming limit?

You can enable or disable data roaming by logging into your MyGO account and: 1. Clicking on ‘Settings’ in the Menu bar 2. Clicking on ‘Data roaming limits’ on the side menu 3. Clicking on ‘Manage’ next to your preferred mobile number 4. Clicking on the ‘Enable’ / ‘Disable’ button and confirming the change You […]

How can I enable or disable my data roaming limit online?

Auto (or automatic) Top-Up means that you can set your top-up preferences once and the top-up will recur automatically according to your selected criteria. You can either set the rule for whenever your balance reaches a certain amount or on a certain day of the month so you never have to worry about your balance […]

What is Auto Top-up and how does it work?

GO uses a third-party provider – APCO, which is a 3D secure payment gateway that adheres to the strict policies to handle payments. Whenever you use APCO to process your payment you are notified on top of the screen.

Are all payments secure?

Your card details are not stored with us to eliminate any risks of a data breach. Your card details are stored using a third-party 3D secure payment gateway adhering to strict security policies. GO only receives a unique token which represents your card and enables the payment.

How do I ensure that my card details are stored safely?

You can manage your payment methods from MyGO or the GO app. This gives you the freedom to add, change or delete any linked bank accounts to your MyGO / GO app account. Any change done on MyGO will be reflected in the GO app, and vice versa. MyGO and the GO app do not […]

How do I manage my payment methods?

You can find your top-up history and receipts on both MyGO and the GO app. For MyGO: Click on the ‘Bills & Payments’ button in the Menu bar Click on ‘Top-up history’ Select your preferred mobile number and your top up history will appear Scroll down and press on ‘See all receipts’ For the GO […]

Where do I find my top-up history and receipts?

You can top up any GO mobile prepaid number either from the main GO website, from MyGO or from the GO app. Alternatively, you can set up Auto Top-up from the GO app, meaning that you can set your top-up preferences once and the top-up will recur automatically according to your selected criteria. In this […]

How do I top up online?

If you are part of the Home Pack Community, you will get the various benefits. One of these benefits is Data Boom, which gives you double data. Your double data will show as two separate bundles. When you click on three dots to view more details, you will understand which bundle is your usual data […]

Why do I see multiple data bundles in my MyGO dashboard?

Bundle price is deducted from your top-up balance if you are on a top-up plan. If you run out of credit, the bundle will be paused and re-activated once you top up. You can view your paused bundles on MyGO and the GO app when you click on Manage Service. If you try to buy […]

What happens if I do not have sufficient top-up credit for my bundle?

You can stop your recurring bundle through both MyGO and the GO app. MyGO Click on ‘Manage service’ next to your mobile number on the Home screen Scroll down and find the bundle you wish to stop Click on the ‘Stop’ button next to the bundle GO app Click on ‘Manage service’ next to your […]

How can I stop a recurring bundle online?

You can check your bundle balance by logging into MyGO or the GO app. Once you log in, and your mobile service is linked, the first thing you will see on the home page is the bundle balance. Here you will also be notified on the expiry date for each bundle. If you click on […]

How do I check my bundle balance online?

You can subscribe to a mobile bundle through MyGO by clicking on the button ‘Get more bundles’. This button is available on the MyGO dashboard and in ‘My services’ in the ‘Mobile services tab’. Bundle price is deducted from your top-up balance if you are on a top-up plan. Alternatively, the bundle will be charged […]

How do I buy a mobile bundle in MyGO?

Go to the Settings page and selected ‘Manage billing accounts’ item in the left side. At the bottom of the page you will see the button to turn on or of the itemisation. After you change the settings, press on ‘Confirm changes’.

How can I turn off my bill itemisation?

If you make a payment which results in overpaying your account, the remaining balance will still go towards your account and therefore the remaining balance will be deducted from your next bill total. This will also be shown on MyGO, with the remaining balance shown in green.

What if I pay more on my bill?

This feature is only available on MyGO. If you do not have a MyGO account created, please follow these instructions.

How do I subscribe to e-billing online?

Your unbilled usage is under the ‘Payment menu’ item and the billing tab. The unbilled usage is available for your mobile numbers and fixed line numbers and represents the usage which was not yet reflected on your bill. If you do not see your unbilled usage, it may be that it is currently disabled. To […]

Where can I see my unbilled usage in MyGO?

You can read this FAQ in English or Maltese. You can pay online, either on our website, MyGO, the GO app or using the Internet banking feature offered by your bank. Please note that payments made through internet banking may take up to 3 working days to be processed. GO Website The bill payment option […]

How can I view and pay my bills online?

You can link a new service or account by clicking on any of the buttons in MyGO Link GO account or Link mobile service. You can find these buttons under Payments in the Billing section item or under Settings in the Manage mobile services and the Manage billing accounts. The buttons appear in the top-right […]

How do I link additional accounts or services?

There are two reasons why your GO app or MyGO Home tab is empty. Some of the most common ones include: You do not have any mobile services or billing accounts linked. If this is the case, you can link your mobile service or your billing accounts so that you can begin making use of […]

Why is my MyGO Home tab empty?

A mobile number can be registered on one person but used by another. This is particularly true in cases where a service is registered on a parent but is used by a child. For this reason, we have differentiated the mobile service’s visibility by user type. When you verify your mobile service via an SMS […]

What is the difference between linking a mobile number and an account to MyGO?

You will not see your mobile number under Manage mobile services unless you link the specific mobile number by inserting a verification code received on that number. Otherwise, this section will be empty, even if you linked an account which includes the specific mobile number. Click on the Link mobile services button and go through […]

Why do I not see my mobile number in ‘Manage mobile services’?

When you link only your mobile number, you will only have the rights to manage services for that mobile number, such as your bundle balances and details. To see your accounts, use the wizard which will appear upon clicking the ‘Link GO accounts’ button in MyGO. To link an account to MyGO you will need […]

Why do I not see my accounts when I linked my mobile number?

There are various reasons why you may not be seeing all your billing accounts. Here are some possible reasons: 1. Your billing accounts are registered to different identification numbers 2. Your billing account is registered to receive printed bills and you have not manually linked it to MyGO 3. Your billing account is set on […]

Why do I not see all my accounts in MyGO?

MyGO and the GO app share the same logins. You can choose to register for MyGO online or through the app. MyGO Enter https://mygo.go.com.mt/sign-up in your preferred browser If you are an e-billing user, please follow this YouTube video If you receive paper bills, please follow this YouTube video Mobile App Download the app from […]

How do I register for MyGO and the GO app?

There are two ways to delete your MyGO account: Contact us on WhatsApp, Facebook Messenger or Live Chat. You’ll be asked to provide us your details. Once you do so, we’ll delete your account on your behalf. Log into the GO app, go to the More tab, tap on “MyGO Settings” and tap on Delete […]

How can I delete my MyGO account?

Since your login email is linked to your MyGO account, you are unable to change it to a different email. Having said that, if your email has been compromised or you wish to change it for personal reasons, get in touch with on WhatsApp, Facebook Messenger or Live Chat as soon as possible. We’ll proceed […]

How can I change my login email address for MyGO?

Go to the ‘Settings’ menu item in MyGO and choose ‘MyGO accounts settings’ item from the left side menu.  You will be able to add or change your contact number. Click on the ‘Change number’ link and follow the wizard. You will be asked to insert the verification code you receive by SMS.

How can I add or change my MyGO contact details?

If you have forgotten your password, you can click here, enter your email address and a new link is sent to that email address where you can enter a new password. From the GO app, you can click on ‘Forgot your password?’ where you can enter your email address and follow the same procedure as […]

Where can I change my password for MyGO and the GO app?

When you download the GO app and you link your GO mobile service, you are eligible for a one-time free 10GB bundle. If you are on a contract, you can also access this bundle if your billing account is linked. You can get this bundle by: Logging into the GO app. Selecting your mobile service […]

How do I get the free 10GB bundle through the app?

The GO app is our self-care app specifically designed to give you the freedom to manage your mobile service, view and pay your bills anytime you want and do so much more, the minute you link your accounts. When you link your mobile service via SMS verification, you can: View your bundle balances Review your […]

Why should I use the GO app?

MyGO is our self-care web portal, specifically created to give you all the freedom you need to manage your billing accounts, services and bills and do so much more, any time you want, the minute you link your accounts. When you link your mobile service via SMS verification, you can: View your bundle balances Review […]

Why should I use MyGO?

E-billing is an electronic bill delivery method, whereby you will receive an email to your preferred e-mail address, notifying you that your bill has been issued. This email will also include the amount due for that particular bill. If you would like to view a full copy of your bill, you need to log into […]

MyGO and GO app