How do I get my service back if my eSIM profile has been deleted or is missing?

If for whatever reason your eSIM profile is missing or it was accidentally deleted, you must download a new eSIM profile on your new device and then request a SIM replacement. You can do so by visiting one of our retail outlets or by getting in touch with us on WhatsApp, Facebook Messenger, or Live Chat. Just bear in mind that normal charges apply.