I am travelling and cannot connect to mobile data. What can I do?


Here are some quick checks you can do to determine why roaming isn’t working:

  1. Make sure that your device is not on ‘Flight Mode‘ or ‘Airplane mode‘.
  2. Make sure that both ‘Mobile Data‘ and ‘Data Roaming‘ settings are switched on.
  3. Make sure you are connected to a network that supports mobile data usage. If not, go to your settings and change the ‘Network Operator‘.
  4. Confirm that your Mobile Data settings are configured as “gointernet“.

If you went through the steps above and you still cannot use your mobile data, get in touch with us by sending a message on WhatsApp, Facebook Messenger, or Live Chat. We’ll get to the bottom of this.