Why do I not see all my accounts in MyGO?

If you used different forms of identification (such as ID, passport or C-Reg) when registering for your different accounts, our system would not be able to recognise that these identifications belong to the same person.

For security reasons, MyGO lets you only link accounts when all accounts pertain to the same identification. The best way to resolve this is by visiting one of our retail outlets and having all your identities changed to one that will represent you in our systems.

Since you can only link accounts using one identification number, you cannot add accounts which belong to other people to your MyGO account. If you wish to pay a bill for other persons, you can still do so from our website.