Auto topup and SMS topup

General

Auto top-up and SMS top-up, hereinafter being referred to as ‘the Services’, are owned and operated by MobIsle communications Ltd (‘GO mobile’)

Access to the Services is subject to the following terms and conditions. By subscribing, you are agreeing to all of these terms and conditions, without modification. If you do not agree to these terms of use, please do not subscribe.

In order to use these services, you must be registered with GO mobile and have had your identity ascertained, be at least 18 years old and the legitimate owner of the Credit or Debit Card used to register to the Services. As part of the electronic registration process, you shall receive a letter from GO mobile as an acknowledgement that you have subscribed to the service. The letter shall be sent to the address which you would have inserted during online registration. You do not need to reply to this letter.

During the electronic registration process, or whenever changing your credit card details, you will be charged €0.01 as part of the Debit/Credit Card verification process.

To make use of the Services, you must identify yourself using your correct details. You warrant that the information which you provide to GO mobile is your personal information and is complete and correct and undertake to inform GO mobile without delay of any changes to any such information. You accept that your Identity Card (in the case of on-line and manual registration) or Passport (in the case of manual registration from a GO mobile Customer Contact Centre) will be used to verify your registration details. A P. O. Box address will not be accepted during registration. Moreover, it is your responsibility to obtain consent from the owners of third party mobile numbers to be able to top-up their mobile numbers using the Services. GO mobile reserves the right to terminate these Services unilaterally without the need of informing you.

By agreeing to these Terms and Conditions, you acknowledge and agree that: (a) as the registered user of the my GO account, you are responsible for your account and you will keep the password secure, not let it become known to third parties and will not be store it anywhere on a computer in plain text; (b) if the password becomes known to any other unauthorised user, you will either change the password by using the facilities provided by GO mobile on-line or inform GO mobile immediately.

To be able to amend certain service and subscription details such as Credit/Debit Card number, changes in surname and changes in address details, you are required to either: (a) fill in a new registration form with the updated details and sign it accordingly; or (b) update these details through my GO.

It is your responsibility to inform GO mobile and your bank immediately in the event that your Credit/Debit Card is stolen or if your Credit/Debit Card is invalidated. You will be required to register anew should you wish to re-activate the Services.

The Services will not function if your pre-paid balance limit is exceeded. However the Services will remain active and their functionality will resume when your pre-paid balance is within limit.

GO mobile will not send any printed receipts by post. You may retrieve the receipts electronically (in .pdf format) by clicking on the My electronic Top-Ups Button in my GO. You need to have an active my GO account to access this facility. The receipts will remain available in my GO for up to 180 days from the date of the top-up, after which they may not be retrieved.

Other terms & conditions that apply to the Pay As You GO tariff plans are applicable to the Services. Moreover GO mobile shall have the right to set limits in terms of the Services and its features.

The Services will be blocked in the event that you lose your SIM card and report it to GO mobile to be blocked. The Services will be active again once the SIM card is reactivated or a new SIM card is activated with the same number.

GO mobile will use its best endeavours to provide a prompt service as described in these Terms and Conditions, but will not be liable for any failed top-up transactions due to technical failure, or other issues.

GO mobile will activate the Services within one working day from registration, subject to the verification of the above..

GO mobile reserves the right to refuse your application without a need to provide a reason for its decision.

MobIsle Communications Ltd (‘ GO mobile ‘) reserves the right at any time to modify the Terms and Conditions and modify, suspend or discontinue, temporarily or permanently, the Services (or any part thereof) with or without prior notice MobIsle Communications Ltd. (GO mobile) processes personal data in line with the Data Protection Act (2001) and any applicable legislation. Personal data provided to GO mobile will be kept in confidence and processed in order to render and/or improve the service you have requested. Personal data shall not be transferred to any third party unless requested by you or permissible according to the law. You have the right to require access to your personal data as well as the right to rectify, or, in appropriate circumstances, erase any inaccurate, incomplete or immaterial personal data processed by GO mobile.

For more information, please contact GO mobile’s Customer Care on 146 from your mobile phone.

auto top-up

auto top-up gives you the facility to top-up one or more mobile numbers using the same credit or debit card. You are responsible for specifying the mobile numbers you authorise to be topped up using auto top-up and for the topup rules set during and after the registration process. GO mobile cannot be held responsible if you insert incorrect topup details and topup rules during registration and / or during the amending of topup details.

You can only use auto top-up to topup mobile numbers registered on GO mobile’s network.

When you subscribe to auto top-up, both your mobile number and the mobile number(s) to be topped up will receive an SMS notification for every successful or unsuccessful transaction that takes place. You, as the signatory of the service can disable the facility to receive this SMS on your mobile number.

Auto top-up does not occur in real-time and GO mobile cannot be held responsible for any temporary loss of service.

SMS top-up

When subscribing to the SMS top-up service, you can only register your own mobile number to be topped up. This mobile number will be registered during the compilation of the registration form.

Once subscribed to this Service you can select to top-up any of the standard top-up denominations offered by GO mobile by sending a blank SMS to the corresponding number assigned. Click here to view the list of numbers assigned to this service.

You will receive an SMS confirming a successful top-up or otherwise a few moments after you send an SMS to topup your account.

Refund policy

GO mobile has a ‘No refund’ policy, except in instances where the company observes the law in allowing a ‘cooling off’ period. GO mobile reserves the right to examine each claim for refunds, submitted in writing, on a case-by-case basis and may issue refunds in instances it deems fit.

Information security

GO mobile makes every effort to ensure customer confidentiality when securing on-line payments. This includes ensuring the security of your credit card details and other personal information and the use of encryption to protect the communication and/or transaction.

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