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Discontinued

  1. Non-DDM charge removal as from 1st December 2015
  2. Business Flex
  3. Business Limitless 25
  4. Business Limitless 35
  5. Business Limitless 60
  6. Business Limitless 99
  7. Intra Pay Monthly 40
  8. Intra Pay Monthly 60
  9. Intra Pay Monthly 85
  10. Limitless Business Intra One
  11. Limitless Business Intra Two
  12. Limitless Business Intra Three

 

Non-DDM charge removal as from 1st December 2015

 

As from 1st December 2015, any charges found in all the tariffs below related to non-DDM (Direct Debit mandate) payments have been removed.

Business Flex

1. The Business Flex tariff (‘the tariff’) is a plan operated by MobIsle Communications Ltd. (‘ GO ‘). Access to the benefits of this tariff and the services available through it are subject to the following Terms and Conditions. By subscribing to this tariff, you are agreeing to all of these Terms and Conditions, without modification. If you do not agree to these terms of use, please do not subscribe to this tariff.

2. The tariff is available for all new and existing GO Customers. Subscription to the tariff is subject to the signing and entering into a contractual obligation.

3. The tariff was effective between 17th April 2013 until 12th January 2015. Existing customers on this tariff will be retained on the tariff however no new subscriptions to the tariff are accepted as from 13th January 2015 onwards..

4. The access fee, charges and monthly bundles applicable to the tariff are those as stated in GO’s Tariff Plan Guide, available on www.go.com.mt.

5. Customers subscribing to this tariff plan shall be required to keep the service for a minimum of three (3) months. Should the Customer opt to terminate this tariff prior to the lapse of the three (3) month period, the Customer shall be charged for the remaining months’ monthly fees pro-rata.

6. Customers subscribing to this tariff plan shall be required to pay the monthly fee of €15 if a direct debit mandate is taken. In cases where Customers prefer not to opt for a direct debit mandate, then an additional €2 monthly charge applies. Should a customer opt for a BlackBerry subscription, an additional €5 will be charged monthly.

7. e-Billing is the default method used for billing Customers. In cases where the Customer prefers to opt for a printed bill sent by post, the Customer is required to pay an additional €2 monthly charge. No itemisation is available with this tariff, irrespective of the billing option selected. e-Billing is accessible through the Customer’s My GO account. Only one account number can be linked to a My GO username.

8. Customers subscribing to this tariff shall benefit from unlimited calls to the Customer’s Closed User Group and a recurring monthly mobile internet bundle. Customers will also benefit from €8, which are credited monthly onto the prepaid credit as indicated in the Tariff Plan Guide. Any other local, international or roaming usage, as well as calls/SMS to special or premium-rated numbers, is charged from the prepaid credit at the rates specified in the Tariff Plan Guide.

9. The maximum call duration towards any number is sixty (60) minutes. Calls will be automatically terminated when the sixty (60) minutes have lapsed.

10. Once the prepaid credit is used up, Customers can top up using the prepaid top up options. Charges as specified in the Business Flex Tariff Plan Guide apply.

11. Customers can check their prepaid balances using the normal Pay As You GO methods.

12. Customers may at any time check the remaining balance of their mobile internet bundle as per Clause 8 above, by sending a blank SMS to 16415 for free.

13. Any information about this tariff, including usage and billing information, can be requested only by the signatory of the contract, and such data will only be forwarded to the same signatory.

14. The Customer may opt to subscribe to a BlackBerry service (BIS or BES) with this tariff.

15. Should the Customer agree to tie the service to a one-year or a two-year Agreement (‘the Agreement’) with GO, the Customer may benefit from the granting of a discount against the purchase of a mobile phone from one of GO’s retail outlets or authorised dealers. The amount to be granted as discount on phone is as specified in the phones section on www.go.com.mt. Customers signing an Agreement are:

a) Regulated by these Terms & Conditions together with the conditions of the Agreement for a period of one (1) or two (2) years from the date of signature of the GO ‘Agreement for granting of Credit’;

b) Bound to remain subscribed to the Tariff for one (1) or two (2) consecutive years;

c) Liable to reimburse GO the penalties as outlined in the Agreement if they wish to terminate their subscription prior to the lapse of one (1) or two (2) years from the date of signing the Agreement;

d) Liable to reimburse GO the penalties as outlined in the Agreement if they wish to upgrade or downgrade from the subscription to different access fees than the ones applicable at the time of signing of the Agreement. A new Agreement must then be signed if so desired by the Customer and the applicable discount given according to the new Tariff level;

e) Should any customer benefit from special discounts, the customer is liable to reimburse GO the penalties in accordance with this discount.

f) Should any customer, benefitting from special discounts with Direct Debit payment terms, no longer honour the Direct Debit Mandate requirement as per Clause 6 above, the customer is liable to pay GO the €2 difference monthly.

16. Should any Customer subscribed to this tariff wish to migrate this subscription to a Pay As You GO tariff plan GO reserves the right to charge the Customer the applicable charge of €11.65 which could be in addition to the penalty fees the same Customer is liable to pay if s/he is benefitting from a discounted device or other incentive given as part of a term agreement.

17. All prices quoted in the Tariff Plan Guide are inclusive of VAT but exclusive of Excise Tax, unless otherwise stated.

18. To use the connection abroad, the customer needs to have credit in the account. The roaming rates as specified in GO ‘s website apply.

19. GO reserves the right to enforce at any time and at its discretion:

a) That subscriptions to this tariff plan are solely based on the agreement between GO and the customer that payment for use of the services provided is done only through Direct Debit and/or Credit Card;

b) That subscriptions to any GO service, including this tariff, are allowed only on the basis that the first access fee/monthly charge is paid in advance.
General Clauses

20. GO mobile’s General Terms and Conditions apply. For further details, please visit GO’s website.

21. GO reserves the right to stop, suspend, amend or otherwise alter these tariffs, the applicable charges and any benefits derived through them, as well as these Terms and Conditions, in accordance with the applicable law.

22. For more information, please contact Customer Care on 146 from your GO phone, 79222146 from any other phone or visit www.go.com.mt.

 

Business Limitless 25

General

1.       The Business Limitless intra 25 tariff (‘the tariff’) is a plan operated by MobIsle Communications Ltd. (‘GO‘). Access to the benefits of this tariff and the services available through it are subject to the following Terms and Conditions. By subscribing to this tariff, the customer is hereby irrevocably agreeing to and warrants to be bound by all these Terms and Conditions, without modification. If the customer does not agree to these Terms and Conditions, s/he should refrain from applying for and make use of the tariff.

2.       The tariff is available for all new and existing GO Customers. Subscription to the tariff is subject to the signing and entering into a contractual obligation.

3.       The tariff shall become effective as from 13th January 2015.

4.       Customers subscribing to this tariff plan shall be required to pay the monthly fee of €25 if a direct debit mandate is taken.  In cases where the customer prefers not to pay via direct debit mandate, then s/he is required to pay a monthly charge of €27.

5.       Customers subscribed to this tariff plan may also form part of GO’s Intra Company groups.

6.       Customers subscribing to this tariff shall benefit from the following recurring monthly bundles:

 

Monthly Bundles

Bundles Size

A)

Calls to any GO number

Unlimited Minutes

B)

Calls to Intra-Company mobile

Unlimited Minutes

C)

Calls to any other local number

50 Minutes

D)

SMS to any local number

50 SMS

E)

Local Mobile Internet

500 MB

 

7.       The fifty (50) minute bundle to any other local number as indicated in Clause 6 above, are consumed on a per minute basis.

8.       Calls made towards other local fixed and mobile networks after the recurring monthly bundle, as per Clause 6 above, has been used up are charged €0.25 on a per minute basis.

9.       Any local SMS usage over and above the monthly recurring bundle towards any other local network, as per Clause 6 above, will be charged €0.05 per SMS.

10.   Any Mobile Internet usage over and above the monthly recurring bundle, as per Clause 6 above, will be charged €0.10 per MB on a per MB basis and for each mobile internet session done.

11.   Calls made and SMSes sent towards any International destinations will be charged the normal International rates.

12.   Customers may at any time check the remaining balance of their recurring voice & mobile internet monthly bundles, by sending a blank SMS to 16415. This service is free of charge.

13.   When querying the balance of the recurring monthly bundles as per Clause 12 above, the customer will receive an SMS indicating the number of remaining minutes in voice bundles and, the number of remaining KBs in the mobile internet bundle.

14.   Any calls or SMSes made towards special numbers or premium rated numbers will not be charged against the recurring monthly voice or SMS bundles. Charges for calls or SMSes made towards such numbers will be charged and reflected in the itemised bill accordingly.

15.   Customers subscribing to this tariff plan shall be required to keep the service for a minimum of three (3) months. Should the customer opt to terminate this tariff prior to the lapse of the three (3) month period, the Customer shall be charged for the remaining months’ monthly fees pro-rata.

16. The Customer may also choose to sign a one (1) year or a two (2) year Agreement (‘the Agreement’) with GO for the granting of discount on a phone against the purchase of a mobile phone from one of GO‘s retail outlets or authorised dealers. The amount to be granted as discount on phone is as specified in the phones section on www.go.com.mt. Customers signing an Agreement are:

(a) Regulated by these Terms & Conditions together with the conditions of the Agreement for a period of one (1) or two (2) years from the date of signature of the GO ‘Agreement of Granting of free Gift’ (GO Service Order Form);

(b) Bound to remain subscribed to the chosen Tariff for one (1) or two (2) consecutive years;

(c) Liable to reimburse GO the fees as outlined in the Agreement if they wish to terminate their subscription to these tariffs prior to the lapse of one (1) or two (2) years from the date of signing the Agreement;

(d) Liable to reimburse GO the fees as outlined in the Agreement if they wish to upgrade or downgrade from any one of these tariffs to a different access fee than the one applicable at the time of signing of the Agreement. A new Agreement must then be signed if so desired by the Customer and the applicable discount given according to the new Tariff level.

17. Should any Customer subscribed to this tariff, wish to terminate this subscription or downgrade to a Pay As You GO tariff plan – GOreserves the right to charge the Customer the applicable charges specified below which could be in addition to the minimum term as specified in Clause 15 and the fees the same Customer is liable to pay if s/he is benefitting from a discounted device or other incentive given as part of a term agreement, in conjunction with Clause 16 and its sub-clauses.

18.   The roaming rates for Limitless Pay Monthly plans are those specified on GO‘s website.

19.   E-Billing is the default method for billing purposes on this tariff plan. In cases where the customer prefers to opt for a printed bill sent by post, the Customer will be charged an additional €2 monthly. In cases where the customer prefers to opt for the E-billing method, customers will be required to supply GO with a valid email address upon which notifications will be sent informing the Customer when bills are issued and other information.

20.   Itemised bills will be provided upon customer’s confirmation, however GO reserves the right to charge for a printed itemised bill.

   21. The below charges will apply in conjunction with Clauses 15 and 16 above where applicable :

Applicable Charges

1

Printed bill via postal services

€2 monthly

2

No Direct Debit Mandate

€2 monthly

3

BES (Blackberry Enterprise Solution)

€5 monthly

4

BIS (BlackBerry Internet Solution)

€5 monthly

5

Termination of Service

€20

6

Migration from this tariff  to Pay As You GO

€5

 

 

22.   All prices quoted in the Tariff plan guide are inclusive of VAT but exclusive of 3% Excise Tax, unless otherwise stated.

General GO Clauses

23.   Customers who do not have a positive credit profile cannot subscribe to this tariff.  Customers who do not have a positive payment history with GO are required to provide a guarantee through a valid Credit Card.

24.   GO mobile’s General Terms and Conditions apply. For further details, please visit GO‘s website.

25.   In case of any add-ons taken with the tariff, the relative Terms and Conditions also apply. For further details, please visit www.go.com.mt.

26.   GO reserves the right to stop, suspend, amend or otherwise alter these tariffs, the applicable charges and any benefits derived through them, as well as these Terms and Conditions, in accordance with the applicable law.

27.   GO takes your privacy seriously and is committed to managing your personal data transparently and fairly. You acknowledge and agree that GO will retain your personal data, traffic data and other related data in line with any applicable Data Retention obligations; and in the case of traffic and billing data of paid and uncontested bills for no longer than one year (the term) after the bill due is paid and settled in full. You agree that any action for contesting the bill will be solely and exclusively available during this term.

You also agree and consent that your personal data, traffic data and communications data relating to your use of the electronic communications service will be retained and processed in line with the applicable Data Protection legislation and that GO may disclose any of this:

(a) Between the subsidiaries of GO p.l.c. group and other third parties for the purpose of providing better value and services in particular on the electronic communications services or other services as might be provided by the group. The group commits to preserve all your rights as data subject at all times; and

(b) If required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with legal process, enforce the terms of the Agreement, respond to claims that any use of the Services violates the rights of third parties, or otherwise to protect the rights, property or personal safety of GO p.l.c. group and its subsidiaries, its users and the public.

28.   GO processes personal data in line with the Data Protection Act (2001). Personal data provided to GO will be kept in confidence and processed in order to render and/or improve the service you have requested. Personal data shall not be transferred to any third party unless requested by you or permissible according to the law. You have the right to require access to your personal data as well as the right to rectify, or, in appropriate circumstances, erase any inaccurate, incomplete or immaterial personal data processed by GO.

29.   For more information, please contact Customer Care on 146 from your GO phone, 79222146 from any other phone or visitwww.go.com.mt

 

Business Limitless 35

General

1.       The Business Limitless intra Limitless 35 tariff (‘the tariff’) is a plan operated by MobIsle Communications Ltd. (‘GO‘). Access to the benefits of this tariff and the services available through it are subject to the following Terms and Conditions. By subscribing to this tariff, the customer is hereby irrevocably agreeing to and warrants to be bound by all these Terms and Conditions, without modification. If the customer does not agree to these Terms and Conditions, s/he should refrain from applying for and make use of the tariff.

2.       The tariff is available for all new and existing GO Customers. Subscription to the tariff is subject to the signing and entering into a contractual obligation.

3.       The tariff shall become effective as from 30th April 2013.

4.       Customers subscribing to this tariff plan shall be required to pay the monthly fee of €35 if a direct debit mandate is taken.  In cases where the customer prefers not to pay via direct debit mandate, then s/he is required to pay a monthly charge of €37.

5.       Customers subscribed to this tariff plan may also form part of GO’s Intra Company groups.

6.       Customers subscribing to this tariff shall benefit from the following recurring monthly bundles:

 

Monthly Bundles

 

Bundles Size

A)

Calls to any GO mobile number

 

Unlimited Minutes

B)

Calls to any GO fixed number

 

Unlimited Minutes

C)

Calls to any other local number

 

80 Minutes

D)

SMS to any GO number

 

Unlimited SMS

E)

SMS to any other local number

 

80 SMS

F)

Local Mobile Internet

 

1GB

 

7.       The eighty (80) minute bundle to any other local number as indicated in Clause 6 above, are consumed on a per minute basis.

8.       Calls made towards other local fixed and mobile networks after the recurring monthly bundle, as per Clause 6 above, has been used up are charged €0.25 on a per minute basis.

9.       Any local SMS usage over and above the monthly recurring bundle towards any other local network, as per Clause 6 above, will be charged €0.05 per SMS.

10.   Any Mobile Internet usage over and above the monthly recurring bundle, as per Clause 6 above, will be charged €0.10 per MB on a per MB basis and for each mobile internet session done.

11.   Calls made and SMSes sent towards any International destinations will be charged the normal International rates.

12.   Customers may at any time check the remaining balance of their recurring voice & mobile internet monthly bundles, by sending a blank SMS to 16415. This service is free of charge.

13.   When querying the balance of the recurring monthly bundles as per Clause 12 above, the customer will receive an SMS indicating the number of remaining minutes in voice bundles and, the number of remaining KBs in the mobile internet bundle.

14.   Any calls or SMSes made towards special numbers or premium rated numbers will not be charged against the recurring monthly voice or SMS bundles. Charges for calls or SMSes made towards such numbers will be charged and reflected in the itemised bill accordingly.

15.   Customers subscribing to this tariff plan shall be required to keep the service for a minimum of three (3) months. Should the customer opt to terminate this tariff prior to the lapse of the three (3) month period, the Customer shall be charged for the remaining months’ monthly fees pro-rata.

  1. The Customer may also choose to sign a one (1) year or a two (2) year Agreement (‘the Agreement’) with GO for the granting of discount on a phone against the purchase of a mobile phone from one of GO‘s retail outlets or authorised dealers. The amount to be granted as discount on phone is as specified in the phones section on www.go.com.mt. Customers signing an Agreement are:

(a) Regulated by these Terms & Conditions together with the conditions of the Agreement for a period of one (1) or two (2) years from the date of signature of the GO ‘Agreement of Granting of free Gift’ (GO Service Order Form);

(b) Bound to remain subscribed to the chosen Tariff for one (1) or two (2) consecutive years;

(c) Liable to reimburse GO the fees as outlined in the Agreement if they wish to terminate their subscription to these tariffs prior to the lapse of one (1) or two (2) years from the date of signing the Agreement;

(d) Liable to reimburse GO the fees as outlined in the Agreement if they wish to upgrade or downgrade from any one of these tariffs to a different access fee than the one applicable at the time of signing of the Agreement. A new Agreement must then be signed if so desired by the Customer and the applicable discount given according to the new Tariff level.

  1. Should any Customer subscribed to this tariff, wish to terminate this subscription or downgrade to a Pay As You GO tariff plan – GOreserves the right to charge the Customer the applicable charges specified below which could be in addition to the minimum term as specified in Clause 15 and the fees the same Customer is liable to pay if s/he is benefitting from a discounted device or other incentive given as part of a term agreement, in conjunction with Clause 16 and its sub-clauses.

18.   The roaming rates for Limitless Pay Monthly plans are those specified on GO‘s website.

19.   E-Billing is the default method for billing purposes on this tariff plan. In cases where the customer prefers to opt for a printed bill sent by post, the Customer will be charged an additional €2 monthly. In cases where the customer prefers to opt for the E-billing method, customers will be required to supply GO with a valid email address upon which notifications will be sent informing the Customer when bills are issued and other information.

20.   Itemised bills will be provided upon customer’s confirmation, however GO reserves the right to charge for a printed itemised bill.

  1. The below charges will apply in conjunction with Clauses 15 and 16 above where applicable :

Applicable Charges

1

Printed bill via postal services

€2 monthly

2

No Direct Debit Mandate

€2 monthly

3

BES (Blackberry Enterprise Solution)

€5 monthly

4

BIS (BlackBerry Internet Solution)

€5 monthly

5

Termination of Service

€20

6

Migration from this tariff  to Pay As You GO

€5

 

 

22.   All prices quoted in the Tariff plan guide are inclusive of VAT but exclusive of 3% Excise Tax, unless otherwise stated.

General GO Clauses

23.   Customers who do not have a positive credit profile cannot subscribe to this tariff.  Customers who do not have a positive payment history with GO are required to provide a guarantee through a valid Credit Card.

24.   GO mobile’s General Terms and Conditions apply. For further details, please visit GO‘s website.

25.   In case of any add-ons taken with the tariff, the relative Terms and Conditions also apply. For further details, please visit www.go.com.mt.

26.   GO reserves the right to stop, suspend, amend or otherwise alter these tariffs, the applicable charges and any benefits derived through them, as well as these Terms and Conditions, in accordance with the applicable law.

27.   GO takes your privacy seriously and is committed to managing your personal data transparently and fairly. You acknowledge and agree that GO will retain your personal data, traffic data and other related data in line with any applicable Data Retention obligations; and in the case of traffic and billing data of paid and uncontested bills for no longer than one year (the term) after the bill due is paid and settled in full. You agree that any action for contesting the bill will be solely and exclusively available during this term.

You also agree and consent that your personal data, traffic data and communications data relating to your use of the electronic communications service will be retained and processed in line with the applicable Data Protection legislation and that GO may disclose any of this:

(a) Between the subsidiaries of GO p.l.c. group and other third parties for the purpose of providing better value and services in particular on the electronic communications services or other services as might be provided by the group. The group commits to preserve all your rights as data subject at all times; and

(b) If required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with legal process, enforce the terms of the Agreement, respond to claims that any use of the Services violates the rights of third parties, or otherwise to protect the rights, property or personal safety of GO p.l.c. group and its subsidiaries, its users and the public.

28.   GO processes personal data in line with the Data Protection Act (2001). Personal data provided to GO will be kept in confidence and processed in order to render and/or improve the service you have requested. Personal data shall not be transferred to any third party unless requested by you or permissible according to the law. You have the right to require access to your personal data as well as the right to rectify, or, in appropriate circumstances, erase any inaccurate, incomplete or immaterial personal data processed by GO.

29.   For more information, please contact Customer Care on 146 from your GO phone, 79222146 from any other phone or visitwww.go.com.mt

 

Business Limitless 60

General

1.       The Business Limitless intra 60 tariff (‘the tariff’) is a plan operated by MobIsle Communications Ltd. (‘GO‘). Access to the benefits of this tariff and the services available through it are subject to the following Terms and Conditions. By subscribing to this tariff, the customer is hereby irrevocably agreeing to and warrants to be bound by all these Terms and Conditions, without modification. If the customer does not agree to these Terms and Conditions, s/he should refrain from applying for and make use of the tariff.

2.       The tariff is available for all new and existing GO Customers. Subscription to the tariff is subject to the signing and entering into a contractual obligation.

3.       The tariff shall become effective as from 30th April 2013.

4.       Customers subscribing to this tariff plan shall be required to pay the monthly fee of €60 if a direct debit mandate is taken.  In cases where the customer prefers not to pay via direct debit mandate, then s/he is required to pay a monthly charge of €62.

5.       Customers subscribed to this tariff plan may also form part of GO’s Intra Company groups.

6.       Customers subscribing to this tariff shall benefit from the following recurring monthly bundles:

 

Recurring Monthly Bundles

 

Bundles Size

A)

Minutes to any local number

 

Unlimited Minutes

B)

Minutes to EU Zone – 1

 

60 Minutes

C)

SMS to any local number

 

Unlimited SMS

D)

Local Mobile Internet

 

2GB

 

7.       The sixty (60) minute bundle to EU Zone – 1 as indicated in Clause 6 above, are consumed on a per minute basis.

8.      Any Mobile Internet usage over and above the monthly recurring bundle, as per Clause 6 above, will be charged €0.10 per MB on a per MB basis and for each mobile internet session done.

9.       Calls made and SMSes sent towards any International destinations will be charged the normal International rates.

10.   Customers may at any time check the remaining balance of their recurring mobile internet monthly bundles, by sending a blank SMS to 16415. This service is free of charge.

11.   When querying the balance of the recurring monthly bundles as per Clause 10 above, the customer will receive an SMS indicating the number of remaining KBs in the mobile internet bundle.

12.   Any calls or SMSes made towards special numbers or premium rated numbers will not be charged against the recurring monthly voice or SMS bundles. Charges for calls or SMSes made towards such numbers will be charged and reflected in the itemised bill accordingly.

13.   Customers subscribing to this tariff plan shall be required to keep the service for a minimum of three (3) months. Should the customer opt to terminate this tariff prior to the lapse of the three (3) month period, the Customer shall be charged for the remaining months’ monthly fees pro-rata.

  1. The Customer may also choose to sign a one (1) year or a two (2) year Agreement (‘the Agreement’) with GO for the granting of discount on a phone against the purchase of a mobile phone from one of GO‘s retail outlets or authorised dealers. The amount to be granted as discount on phone is as specified in the phones section on www.go.com.mt. Customers signing an Agreement are:

(a) Regulated by these Terms & Conditions together with the conditions of the Agreement for a period of one (1) or two (2) years from the date of signature of the GO ‘Agreement of Granting of free Gift’ (GO Service Order Form);

(b) Bound to remain subscribed to the chosen Tariff for one (1) or two (2) consecutive years;

(c) Liable to reimburse GO the fees as outlined in the Agreement if they wish to terminate their subscription to these tariffs prior to the lapse of one (1) or two (2) years from the date of signing the Agreement;

(d) Liable to reimburse GO the fees as outlined in the Agreement if they wish to upgrade or downgrade from any one of these tariffs to a different access fee than the one applicable at the time of signing of the Agreement. A new Agreement must then be signed if so desired by the Customer and the applicable discount given according to the new Tariff level.

15.   Should any Customer subscribed to this tariff, wish to terminate this subscription or downgrade to a Pay As You GO tariff plan – GOreserves the right to charge the Customer the applicable charges specified below which could be in addition to the minimum term as specified in Clause 13 and the fees the same Customer is liable to pay if s/he is benefitting from a discounted device or other incentive given as part of a term agreement, in conjunction with Clause 14 and its sub-clauses.

16.   The roaming rates for Pay Monthly tariffs are as specified in GO‘s website apply.

17.   E-Billing is the default method for billing purposes on this tariff plan. In cases where the customer prefers to opt for a printed bill sent by post, the Customer will be charged an additional €2 monthly. In cases where the customer prefers to opt for the E-billing method, customers will be required to supply GO with a valid email address upon which notifications will be sent informing the Customer when bills are issued and other information.

18.   Itemised bills will be provided upon customer’s confirmation, however GO reserves the right to charge for a printed itemised bill.

  1. The below charges will apply in conjunction with Clauses 13 and 14 above where applicable :

Applicable Charges

1

Printed bill via postal services

€2 monthly

2

No Direct Debit Mandate

€2 monthly

3

BES (Blackberry Enterprise Solution)

€5 monthly

4

BIS (BlackBerry Internet Solution)

€5 monthly

5

Termination of Service

€20

6

Migration from this tariff  to Pay As You GO

€5

 

 

20.   All prices quoted in the Tariff plan guide are inclusive of VAT but exclusive of 3% Excise Tax, unless otherwise stated.

General GO Clauses

21.   Customers who do not have a positive credit profile cannot subscribe to this tariff.  Customers who do not have a positive payment history with GO are required to provide a guarantee through a valid Credit Card.

22.   GO mobile’s General Terms and Conditions apply. For further details, please visit GO‘s website.

23.   In case of any add-ons taken with the tariff, the relative Terms and Conditions also apply. For further details, please visit www.go.com.mt.

24.   GO reserves the right to stop, suspend, amend or otherwise alter these tariffs, the applicable charges and any benefits derived through them, as well as these Terms and Conditions, in accordance with the applicable law.

25.   GO takes your privacy seriously and is committed to managing your personal data transparently and fairly. You acknowledge and agree that GO will retain your personal data, traffic data and other related data in line with any applicable Data Retention obligations; and in the case of traffic and billing data of paid and uncontested bills for no longer than one year (the term) after the bill due is paid and settled in full. You agree that any action for contesting the bill will be solely and exclusively available during this term.

You also agree and consent that your personal data, traffic data and communications data relating to your use of the electronic communications service will be retained and processed in line with the applicable Data Protection legislation and that GO may disclose any of this:

(a) Between the subsidiaries of GO p.l.c. group and other third parties for the purpose of providing better value and services in particular on the electronic communications services or other services as might be provided by the group. The group commits to preserve all your rights as data subject at all times; and

(b) If required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with legal process, enforce the terms of the Agreement, respond to claims that any use of the Services violates the rights of third parties, or otherwise to protect the rights, property or personal safety of GO p.l.c. group and its subsidiaries, its users and the public.

26.   GO processes personal data in line with the Data Protection Act (2001). Personal data provided to GO will be kept in confidence and processed in order to render and/or improve the service you have requested. Personal data shall not be transferred to any third party unless requested by you or permissible according to the law. You have the right to require access to your personal data as well as the right to rectify, or, in appropriate circumstances, erase any inaccurate, incomplete or immaterial personal data processed by GO.

For more information, please contact Customer Care on 146 from your GO phone, 79222146 from any other phone or visit www.go.com.mt

 

Business Limitless 99

General

1.       The Business Limitless intra 99 tariff (‘the tariff’) is a plan operated by MobIsle Communications Ltd. (‘GO‘). Access to the benefits of this tariff and the services available through it are subject to the following Terms and Conditions. By subscribing to this tariff, the customer is hereby irrevocably agreeing to and warrants to be bound by all these Terms and Conditions, without modification. If the customer does not agree to these Terms and Conditions, s/he should refrain from applying for and make use of the tariff.

2.       The tariff is available for all new and existing GO Customers. Subscription to the tariff is subject to the signing and entering into a contractual obligation.

3.       The tariff shall become effective as from 30th April 2013.

4.       Customers subscribing to this tariff plan shall be required to pay the monthly fee of €99 if a direct debit mandate is taken.  In cases where the customer prefers not to pay via direct debit mandate, then s/he is required to pay a monthly charge of €101.

5.       Customers subscribed to this tariff plan may also form part of GO’s Intra Company groups.

6.       Customers subscribing to this tariff shall benefit from the following recurring monthly bundles:

 

Recurring Monthly Bundles

 

Bundles Size

A)

Minutes to any local number

 

Unlimited Minutes

B)

Minutes to EU Zone – 1

 

100 Minutes

C)

SMS to any local number

 

Unlimited SMS

D)

SMS to any foreign number

 

100 SMS

E)

Local Mobile Internet

 

4GB

F)

EU Roaming bundle

 

100 Minutes, 100 SMS, 50MB

 

As regards the use of the Roaming bundle part of this plan, the following are the applicable EU countries where it can be used: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, French Guiana (France), French West Indies, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden, United Kingdom, Vatican City State.

7.       The bundles mentioned in Clause 6, B (Minutes to EU Zone – 1) and F (EU Roaming bundle – 100 Minutes) above are consumed on a per minute basis.

8.       Any Mobile Internet usage over and above the monthly recurring bundle, as per Clause 6 above, will be charged €0.10 per MB on a per MB basis and for each mobile internet session done.

9.       Usage of the EU Roaming bundle as per Clause 6f above, can be utilised as follows:

a.       100 Minute: Apply to calls made to Malta whilst roaming in the EU countries as indicated above,

b.      100 SMS: Apply to SMS made to any worldwide destination whilst roaming in the EU countries,

c.       50MB whilst roaming in the EU countries as indicated above.

10.   Customers making use of the EU Roaming bundle as per Clause 6f above, acknowledge that they will not be receiving any notification upon 100% consumption of both the Voice and SMS bundles. Whilst an SMS notification is available upon 100% consumption of the mobile internet bundle whilst roaming.

11.   Customers on this tariff plan acknowledge that no roaming tariff information will be received whilst roaming within the EU. Should the customer require such notifications, s/he should refrain from applying for and make use of the tariff.

12.   For any charges related to roaming usage on Limitless Pay Monthly plans GO is dependent on third parties for records of calls done per customer whilst roaming. Due to this, and in any eventuality where such call records are supplied to GO with some delay, it could be that any usage is decremented from the following months’ roaming bundle. 

13.   Upon full consumption of the EU Roaming bundle the EU roaming rates for Limitless plans as specified in GO‘s website will apply. Normal roaming rates will apply whilst roaming outside the EU.

14.   Calls made and SMSes sent towards any International destinations will be charged the normal International rates.

15.   Customers may at any time check the remaining balance of their recurring mobile internet monthly bundles, by sending a blank SMS to 16415. This service is free of charge.

16.   When querying the balance of the recurring monthly bundles as per Clause 15 above, the customer will receive an SMS indicating the number of remaining KBs in the mobile internet bundle.

17.   Any calls or SMSes made towards special numbers or premium rated numbers will not be charged against the recurring monthly voice or SMS bundles. Charges for calls or SMSes made towards such numbers will be charged and reflected in the itemised bill accordingly.

18.   Customers subscribing to this tariff plan shall be required to keep the service for a minimum of three (3) months. Should the customer opt to terminate this tariff prior to the lapse of the three (3) month period, the Customer shall be charged for the remaining months’ monthly fees pro-rata.

  1. The Customer may also choose to sign a one (1) year or a two (2) year Agreement (‘the Agreement’) with GO for the granting of discount on a phone against the purchase of a mobile phone from one of GO‘s retail outlets or authorised dealers. The amount to be granted as discount on phone is as specified in the phones section on www.go.com.mt. Customers signing an Agreement are:

(a) Regulated by these Terms & Conditions together with the conditions of the Agreement for a period of one (1) or two (2) years from the date of signature of the GO ‘Agreement of Granting of free Gift’ (GO Service Order Form);

(b) Bound to remain subscribed to the chosen Tariff for one (1) or two (2) consecutive years;

(c) Liable to reimburse GO the fees as outlined in the Agreement if they wish to terminate their subscription to these tariffs prior to the lapse of one (1) or two (2) years from the date of signing the Agreement;

(d) Liable to reimburse GO the fees as outlined in the Agreement if they wish to upgrade or downgrade from any one of these tariffs to a different access fee than the one applicable at the time of signing of the Agreement. A new Agreement must then be signed if so desired by the Customer and the applicable discount given according to the new Tariff level.

  1. Should any Customer subscribed to this tariff, wish to terminate this subscription or downgrade to a Pay As You GO tariff plan – GOreserves the right to charge the Customer the applicable charges specified below which could be in addition to the minimum term as specified in Clause 18 and the fees the same Customer is liable to pay if s/he is benefitting from a discounted device or other incentive given as part of a term agreement, in conjunction with Clause 19 and its sub-clauses.

21.   E-Billing is the default method for billing purposes on this tariff plan. In cases where the customer prefers to opt for a printed bill sent by post, the Customer will be charged an additional €2 monthly. In cases where the customer prefers to opt for the E-billing method, customers will be required to supply GO with a valid email address upon which notifications will be sent informing the Customer when bills are issued and other information.

22.   Itemised bills will be provided upon customer’s confirmation, however GO reserves the right to charge for a printed itemised bill.

  1. The below charges will apply in conjunction with Clauses 18 and 19 above where applicable :

Applicable Charges

1

Printed bill via postal  services

€2 monthly

2

No Direct Debit Mandate

€2 monthly

3

BES (Blackberry Enterprise Solution)

€5 monthly

4

BIS (BlackBerry Internet Solution)

€5 monthly

5

Termination of Service

€20

6

Migration from this tariff  to Pay As You GO

€5

 

 

24.   Customers subscribed to this tariff, will be eligible to a ‘Smartphone Care’ for the smartphone selected as per Clause 19 above, which entitles the customer to have his/her smartphone repaired one-time without any charge or to benefit from a one-time replacement smartphone in cases where the smartphone is declared as having had an out of warranty fault such as; damage to the screen and other faults but excluding liquid damage. For the avoidance of doubt, Customers are entitled to benefit from one (1) free repair or smartphone replacement for the whole duration of the agreement as specified in Clause 19. Theft or loss of the Customer’s smartphone is not covered as part of the Smartphone Care Pack.

25.   Customers subscribed to this tariff, will also be eligible to “Caller Priority”. Upon contacting the GO Customer Care Centre from the contracted mobile number, the Call will be given priority for immediate assistance.

26.   All prices quoted in the Tariff plan guide are inclusive of VAT but exclusive of 3% Excise Tax, unless otherwise stated.

General GO Clauses

27.   Customers who do not have a positive credit profile cannot subscribe to this tariff.  Customers who do not have a positive payment history with GO are required to provide a guarantee through a valid Credit Card.

28.   GO mobile’s General Terms and Conditions apply. For further details, please visit GO‘s website.

29.   In case of any add-ons taken with the tariff, the relative Terms and Conditions also apply. For further details, please visit www.go.com.mt.

30.   GO reserves the right to stop, suspend, amend or otherwise alter these tariffs, the applicable charges and any benefits derived through them, as well as these Terms and Conditions, in accordance with the applicable law.

31.   GO takes your privacy seriously and is committed to managing your personal data transparently and fairly. You acknowledge and agree that GO will retain your personal data, traffic data and other related data in line with any applicable Data Retention obligations; and in the case of traffic and billing data of paid and uncontested bills for no longer than one year (the term) after the bill due is paid and settled in full. You agree that any action for contesting the bill will be solely and exclusively available during this term.

You also agree and consent that your personal data, traffic data and communications data relating to your use of the electronic communications service will be retained and processed in line with the applicable Data Protection legislation and that GO may disclose any of this:

(a) Between the subsidiaries of GO p.l.c. group and other third parties for the purpose of providing better value and services in particular on the electronic communications services or other services as might be provided by the group. The group commits to preserve all your rights as data subject at all times; and

(b) If required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with legal process, enforce the terms of the Agreement, respond to claims that any use of the Services violates the rights of third parties, or otherwise to protect the rights, property or personal safety of GO p.l.c. group and its subsidiaries, its users and the public.

32.   GO processes personal data in line with the Data Protection Act (2001). Personal data provided to GO will be kept in confidence and processed in order to render and/or improve the service you have requested. Personal data shall not be transferred to any third party unless requested by you or permissible according to the law. You have the right to require access to your personal data as well as the right to rectify, or, in appropriate circumstances, erase any inaccurate, incomplete or immaterial personal data processed by GO.

For more information, please contact Customer Care on 146 from your GO phone, 79222146 from any other phone or visit www.go.com.mt.

Intra Pay monthly 40

1. The Intra Pay Monthly 40 tariff (‘the tariff’) is a plan operated by MobIsle Communications Ltd. (‘GO’). Access to the benefits of this tariff and the services available through it are subject to the following Terms and Conditions. By subscribing to this tariff, you are agreeing to all of these Terms and Conditions, without modification. If you do not agree to these terms of use, please do not subscribe to this tariff.

2. The tariff is available for all new and existing GO Customers. Subscription to the tariff is subject to the signing and entering into a contractual obligation.

3. The tariff was effective between 26th November 2009 until 30th November 2015. Existing customers on this tariff as at 30th April 2013 will be retained on the tariff however no new subscriptions to the tariff are accepted as from 1st May 2013 onwards.

4. Customers subscribing to this tariff plan shall be required to pay the monthly fee of €40 if a direct debit mandate is taken. In cases where the customer prefers not to opt for a direct debit mandate, then the customer is required to pay an additional €3 monthly charge.

5. Customers subscribing to this tariff shall benefit from the following recurring monthly bundles:

Free minutes to All local and EU networks

180

Free SMS to All local networks

250

Call rate outside bundle

€0.20 / minute (charged on a per second basis)

SMS rate outside bundle

€0.05 / SMS

 

Included within the EU zone are also; Gibraltar, Guernsey, Jersey and Isle of Man. Any customer subscribed to this tariff can check the usage within this bundle as per Clause 8 below.

6. Calls made towards local fixed and mobile networks after the recurring monthly bundle has been used up are charged the normal Local Dialling rates as shown in Clause 5 above.

7. Calls made towards EU fixed and mobile networks after the recurring monthly bundle has been used up and Calls made towards countries outside the EU are charged with the normal International Dialling rates as shown below:

INTERNATIONAL DIALLING RATES (per minute)

 

Zone

 

1

2

3

4

5

6

7

       

USA

& Canada

Australia

& New Zealand

       

Fixed

Peak

€0.48

€0.78

€0.48

€0.48

€0.67

€1.60

€2.76

€6.40

Off-Peak

€0.48

€0.78

€0.48

€0.48

€0.67

€1.60

€2.76

€6.40

Mobile

Peak

€0.83

€1.13

€0.48

€0.83

€1.02

€1.95

€2.76

€6.40

Off-Peak

€0.83

€1.13

€0.48

€0.83

€1.02

€1.95

€2.76

€6.40

 

COUNTRY ZONES

Zone 1

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,

Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal,

Reunion, Romania, Slovakia, Slovenia, Spain, Sweden, UK (including Guernsey, Jersey & Isle of Man)

Zone 2

Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia, Faroe Islands, Georgia, Iceland, Liechenstein,

Macedonia, Moldova, Monaco, Montenegro, Norway, Russia, Russia, San Marino, Serbia, Switzerland,

Turkey, Ukraine

Zone 3

Australia, Canada, New Zealand, USA

Zone 4

Algeria, Egypt, Israel, Libya, Morocco, Tunisia

Zone 5

China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore, Taiwan, Thailand

Zone 6

Afghanistan, Angola, Antigua & Barbuda, Argentina, Bahamas, Bahrain, Bangladesh, Barbados, Benin,

Bermuda, Botswana, Brazil, Brunei, Burkina Faso, Cameroon, Cape Verde, Cayman Islands, Chad, Chile,

Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cote d’Ivoire, Cuba, Democratic Republic of the

Congo, Djibouti, Dominican Rep, Equatorial Guinea, Eritrea, Ethiopia, French Guiana, French Polynesia,

Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guyana,

Honduras, Iran, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Macau,

Madagascar, Maldives, Mali, Martinique, Mauritius, Mexico, Mongolia, Myanmar, Namibia Nauru, Nepal,

Nicaragua, Niger, Nigeria, Niue, Oman, Pakistan, Palau, Panama, Paraguay, Peru, Philippines, Puerto

Rico, Qatar, Reunion Island, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone,

Solomon, Somalia, South Africa, Sri Lanka, Sudan, Swaziland, Syria, Tanzania, Togo, Tokelau, Trinidad &

Tobago, UAE, Uruguay, Uzbekistan, Venezuela, Vietnam, Virgin Islands, Wallis & Fortuna, Western Samoa,

Yemen, Zambia, Zimbabwe

Zone 7

Inmarsat – Atlantic East – A, Inmarsat – Atlantic East – B, Inmarsat – Atlantic East – M, Inmarsat – Atlantic

East – Mini M, Inmarsat – Atlantic West – Mini M, Inmarsat – Indian – A, Inmarsat – Indian – B, Inmarsat –

Indian – Mini M, Inmarsat – Pacific – Mini M, Thuraya

·         In the case of post-paid (contract) customers, the prices quoted above are exclusive of 3% Excise Tax.

·         Charges quoted above are on a per minute basis and billed on a per second basis

·         The fixed line part of the charge is at BUSINESS rate

·         Peak Time: 0800 till 2000

·         Off Peak Time: 2000 till 0800 & Saturday and Sunday All Day

·         Public Holidays are considered as normal days.

·         SMS cost to international numbers is charged at €0.23

8. Customers may at any time check the remaining balance of their voice minutes within the monthly bundle as per Clause 5 above, by sending a blank SMS to 50700236. One (1) SMS is deducted from the SMS Bundle and if the SMS Bundle is used up or is not active, cost per query is €0.05.

9. When querying the balance of the voice bundle as per Clause 8 above, the customer will receive an SMS indicating the number of remaining minutes in bundle, rounded to the nearest minute. In cases where the balance in bundle is below one (1) minute, the query result will return the exact balance in seconds (eg: 23 seconds remaining).

10. Any calls or SMSes made towards special numbers or premium rated numbers will not be charged against the monthly voice or SMS bundle. Charges for calls or SMSes made towards such numbers will be charged and reflected in the itemised bill accordingly.

11. The customer may opt to add-on a data bundle or a Blackberry service (BIS or BES), from a selected range, on top of his/her Pay Monthly voice subscription. Should the customer agree to tie both the voice and data add-on service to a two-year Agreement (‘the Agreement’) with GO may benefit from the granting of discount on phone against the purchase of a mobile phone from one of GO’s retail outlets or authorised dealers. The amount to be granted as discount on phone is as specified in the phones section on GO Website. Customers signing an Agreement are:

a. Regulated by these Terms & Conditions together with the conditions of the Agreement for a period of two (2) years from the date of signature of the GO ‘Agreement for granting of Credit;

b. Bound to remain subscribed to the chosen voice and data subscriptions for two (2) consecutive years;

c. Liable to reimburse GO the penalties as outlined in the Agreement if they wish to terminate their subscription to these voice and data subscriptions prior to the lapse of two (2) years from the date of signing the Agreement;

d. Liable to reimburse GO the penalties as outlined in the Agreement if they wish to upgrade or downgrade from any one of the voice & data subscriptions to different access fees than the ones applicable at the time of signing of the Agreement. A new Agreement must then be signed if so desired by the Customer and the applicable discount given according to the new Tariff level add-on;

e. The customer may opt to add-on a data bundle or a Blackberry service (BIS or BES) on top of his/her Pay Monthly voice subscription. Should the customer agree to tie both the voice and add-on service to the term Agreement as per clause 12 a above, GO reserves the right to grant special discounts on phones in line with Clause 12 above.

f. GO also reserves the right, further to Clause 12 e above to grant special discounts on phones to customers agreeing to Direct Debit payment terms for the full duration of the agreement term as per 12 a above.

g. Should any customer benefitting from special discounts as per clause 12 e above, the customer is liable to reimburse GO the penalties in accordance with Clause 12 a above.

h. Should any customer benefitting from special discounts with Direct Debit payment terms no longer honour the Direct Debit Mandate requirement as per Clause 4 above, the customer is liable to reimburse GO the amount equivalent to the difference between the standard handset discount schemes and the special discounts.

i. A minimum term of 1 (one) month is mandatory and should the customer still want to terminate the service/s beforehand the payment of the first access fee made in advance, as per Clause 16 (b) below where applicable, is non refundable.

12. Should any Customer subscribed to this tariff, wish to terminate this subscription to downgrade to another tariff plan – be this another Pay Monthly or a Pay As You GO tariff plan – GO reserves the right to charge the Customer the applicable charge of €11.65 which could be in addition to the penalty fees the same Customer is liable to pay if s/he is benefitting from a discounted device or other incentive given as part of a term agreement, in conjunction with Clause 12 and its sub-clauses.

13. All prices quoted in Clauses 4 and 5 above are inclusive of VAT but exclusive of 3% Excise Tax, unless otherwise stated.

14. The roaming rates for Pay Monthly tariffs as specified in GO’s website apply.

15 GO reserves the right to enforce at anytime and at its discretion:

a. That subscriptions to this tariff plan are solely based on the agreement between GO and the customer that payment for use of the services provided is done only through Direct Debit and/or Credit Card;

b. That subscriptions to any GO service, including this tariff, are allowed only on the basis that the first access fee/monthly charge is paid in advance.

16 GO customers wishing to subscribe to the tariff, are advised to apply to GO‘s secure e-billing service, My GO. Customers will start receiving a monthly SMS notification informing them that his/her e-bill has been issued. Customers are hereby advised that a monthly charge of €2 per invoice shall apply should the customer opt not to register for e-billing through My GO, implying that invoice is sent by post.

GO’s Shareholders Loyalty Scheme

17. The following relate to GO’s Shareholders Loyalty Scheme;

a. Shareholders of GO p.l.c acknowledge and agree that by subscribing to the tariff under the Shareholder Loyalty Scheme any previous GO shareholder discount schemes on mobile telephony will cease with immediate effect. For the avoidance of doubt, under this new Shareholder Loyalty Scheme, shareholders will benefit from the relevant discount/s on the tariff (which discount/s will be published on GO website) for the duration of your subscription. The standard charges shall apply on all other services and usage as stipulated in the Tariff Plan guide on GO Website. Shareholders also agree and acknowledge that the tariff must be registered under the Shareholders (ID) Identity Card. Should shareholders be benefitting from any shareholder discount registered under another ID Card other than that of the Shareholder indicated in the tariff, such discount will cease with immediate effect and the standard charges as stipulated in the Tariff Plan guide will be levied. Shareholders also agree and acknowledge that they will only be entitled to up to two (2) discounts, in the case of Bronze, Silver and Gold Shareholder categories and up to four (4) discounts in the case of Platinum Shareholders, per ID card as registered with the Malta Stock Exchange.

b.GO reserves the right to verify from time to time that during this period the customer subscribed to the tariff is still a GO shareholder. For the avoidance of doubt in the event of any movement in the number of shares the shareholder possesses, the customer hereby irrevocably acknowledges that s/he will no longer be entitled to the Shareholder Loyalty discount on the tariff but will benefit from the applicable discount according to the number of shares possessed and the shareholder is also hereby assuming the responsibility of informing GO of the new status with GO without delay.

c. For the avoidance of doubt, should the shareholder no longer possess GO shares s/he will no longer receive the relevant discount on the tariff. The standard tariff plan charges including any add on charges as stipulated in the Tariff Plan guide shall be levied. Should the shareholder wish not to retain the tariff, the penalty charges as indicated in the Agreement shall.

General GO Clauses

18. GO mobile’s General Terms and Conditions apply. For further details, please visit GO’s website.

19. GO’s Terms and Conditions regarding SMS Bundles for Pay Monthly Plans also apply. For further details, please visit GO’s website.

20. GO reserves the right to stop, suspend, amend or otherwise alter these tariffs, the applicable charges and any benefits derived through them, as well as these Terms and Conditions, in accordance with the applicable law.

21. GO takes your privacy seriously and is committed to managing your personal data transparently and fairly. You acknowledge and agree that GO will retain your personal data, traffic data and other related data in line with any applicable Data Retention obligations; and in the case of traffic and billing data of paid and uncontested bills for no longer than one year (the term) after the bill due is paid and settled in full. You agree that any action for contesting the bill will be solely and exclusively available during this term.

You also agree and consent that your personal data, traffic data and communications data relating to your use of the electronic communications service will be retained and processed in line with the applicable Data Protection legislation and that GO may disclose any of this:

a. Between the subsidiaries of GO p.l.c. group and other third parties for the purpose of providing better value and services in particular on the electronic communications services or other services as might be provided by the group. The group commits to preserve all your rights as data subject at all times; and

b. If required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with legal process, enforce the terms of the Agreement, respond to claims that any use of the Services violates the rights of third parties, or otherwise to protect the rights, property or personal safety of GO p.l.c. group and its subsidiaries, its users and the public.

22. GO processes personal data in line with the Data Protection Act (2001). Personal data provided to GO will be kept in confidence and processed in order to render and/or improve the service you have requested. Personal data shall not be transferred to any third party unless requested by you or permissible according to the law. You have the right to require access to your personal data as well as the right to rectify, or, in appropriate circumstances, erase any inaccurate, incomplete or immaterial personal data processed by GO.

23. For more information, please contact Customer Care on 146 from your GO phone, 79222146 from any other phone or visit GO Website.

 

Intra Pay Monthly 60

1. The Intra Pay Monthly 60 tariff (‘the tariff’) is a plan operated by MobIsle Communications Ltd. (‘ GO ‘). Access to the benefits of this tariff and the services available through it are subject to the following Terms and Conditions. By subscribing to this tariff, you are agreeing to all of these Terms and Conditions, without modification. If you do not agree to these terms of use, please do not subscribe to this tariff.

2. The tariff is available for all new and existing GO Customers. Subscription to the tariff is subject to the signing and entering into a contractual obligation.

3. The tariff shall be effective as from 26th November 2009 until 30th November 2015.

4. Customers subscribing to this tariff plan shall be required to pay the monthly fee of €60 if a direct debit mandate is taken. In cases where the customer prefers not to pay via direct debit mandate, then s/he is required to pay a total monthly access fee of €65.

5. Customers subscribing to this tariff shall benefit from the following recurring monthly bundles:

6.         Customers subscribed to this tariff plan may also form part of GO’s Intra Company groups.

Free minutes to ALL GO mobile and fixed networks

Unlimited

Free minutes to ALL other local and EU networks

300

Free SMS to All local networks

Unlimited

Call rate outside bundle

€0.20 / minute

SMS rate outside bundle

€0.05 / SMS

 


Included within the EU zone are also; Gibraltar, Guernsey, Jersey and Isle of Man. Any customer subscribed to this tariff can check the usage within this bundle as per Clause 9 below.

7 Calls made towards other local fixed and mobile networks after the recurring monthly bundle has been used up are charged the normal Local Dialling rates as shown in Clause 5 above.

7. A minimum charge of €0.05 per call will apply for local calls made outside the voice bundles allocated with the tariff as per Clause 5 above. The minimum charge is applicable notwithstanding the duration of the call made.

9. Calls made towards EU fixed and mobile networks after the recurring monthly bundle has been used up and Calls made towards countries outside the EU are charged with the normal International Dialling rates as shown below:

INTERNATIONAL DIALLING RATES (per minute)

 

Zone

 

1

2

3

4

5

6

7

       

USA

& Canada

Australia

& New Zealand

       

Fixed

Peak

€0.48

€0.78

€0.48

€0.48

€0.67

€1.60

€2.76

€6.40

Off-Peak

€0.48

€0.78

€0.48

€0.48

€0.67

€1.60

€2.76

€6.40

Mobile

Peak

€0.83

€1.13

€0.48

€0.83

€1.02

€1.95

€2.76

€6.40

Off-Peak

€0.83

€1.13

€0.48

€0.83

€1.02

€1.95

€2.76

€6.40

 

COUNTRY ZONES

Zone 1

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,

Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal,

Reunion, Romania, Slovakia, Slovenia, Spain, Sweden, UK (including Guernsey, Jersey & Isle of Man)

Zone 2

Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia, Faroe Islands, Georgia, Iceland, Liechenstein,

Macedonia, Moldova, Monaco, Montenegro, Norway, Russia, Russia, San Marino, Serbia, Switzerland,

Turkey, Ukraine

Zone 3

Australia, Canada, New Zealand, USA

Zone 4

Algeria, Egypt, Israel, Libya, Morocco, Tunisia

Zone 5

China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore, Taiwan, Thailand

Zone 6

Afghanistan, Angola, Antigua & Barbuda, Argentina, Bahamas, Bahrain, Bangladesh, Barbados, Benin,

Bermuda, Botswana, Brazil, Brunei, Burkina Faso, Cameroon, Cape Verde, Cayman Islands, Chad, Chile,

Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cote d’Ivoire, Cuba, Democratic Republic of the

Congo, Djibouti, Dominican Rep, Equatorial Guinea, Eritrea, Ethiopia, French Guiana, French Polynesia,

Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guyana,

Honduras, Iran, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Macau,

Madagascar, Maldives, Mali, Martinique, Mauritius, Mexico, Mongolia, Myanmar, Namibia Nauru, Nepal,

Nicaragua, Niger, Nigeria, Niue, Oman, Pakistan, Palau, Panama, Paraguay, Peru, Philippines, Puerto

Rico, Qatar, Reunion Island, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone,

Solomon, Somalia, South Africa, Sri Lanka, Sudan, Swaziland, Syria, Tanzania, Togo, Tokelau, Trinidad &

Tobago, UAE, Uruguay, Uzbekistan, Venezuela, Vietnam, Virgin Islands, Wallis & Fortuna, Western Samoa,

Yemen, Zambia, Zimbabwe

Zone 7

Inmarsat – Atlantic East – A, Inmarsat – Atlantic East – B, Inmarsat – Atlantic East – M, Inmarsat – Atlantic

East – Mini M, Inmarsat – Atlantic West – Mini M, Inmarsat – Indian – A, Inmarsat – Indian – B, Inmarsat –

Indian – Mini M, Inmarsat – Pacific – Mini M, Thuraya

·         In the case of post-paid (contract) customers, the prices quoted above are exclusive of 3% Excise Tax.

·         Charges quoted above are on a per minute basis and billed on a per second basis

·         The fixed line part of the charge is at BUSINESS rate

·         Peak Time: 0800 till 2000

·         Off Peak Time: 2000 till 0800 & Saturday and Sunday All Day

·         Public Holidays are considered as normal days.

·         SMS cost to international numbers is charged at €0.23

10. Customers may at any time check the remaining balance of their voice minutes within the monthly bundle valid towards other local and EU networks as per Clause 5 above, by sending a blank SMS to 50700236.

11. When querying the balance of the voice bundle as per Clause 9 above, the customer will receive an SMS indicating the number of remaining minutes in bundle, rounded to the nearest minute. In cases where the balance in bundle is below one (1) minute, the query result will return the exact balance in seconds (eg: 23 seconds remaining).

12. Any calls or SMSes made towards special numbers or premium rated numbers will not be charged against the recurring monthly voice or SMS bundles. Charges for calls or SMSes made towards such numbers will be charged and reflected in the itemised bill accordingly.

13. The Customer may also choose to sign a two-year Agreement (‘the Agreement’) with Direct Debit payment terms with GO for the granting of discount on phone against the purchase of a mobile phone from one of GO’s retail outlets or authorised dealers. The amount to be granted as discount on phone is as specified in the phones section on GO Website. Customers signing an Agreement are:

a. Regulated by these Terms & Conditions together with the conditions of the Agreement for a period of two (2) years from the date of signature of the GO ‘Agreement for granting of Credit;

b. Bound to remain subscribed to the chosen Tariff for two (2) consecutive years;

c. Liable to reimburse GO the penalties as outlined in the Agreement if they wish to terminate their subscription to these tariffs prior to the lapse of two (2) years from the date of signing the Agreement; and

d. Liable to reimburse GO the penalties as outlined in the Agreement if they wish to upgrade or downgrade from any one of these tariffs to a different access fee than the one applicable at the time of signing of the Agreement. A new Agreement must then be signed if so desired by the Customer and the applicable discount given according to the new Tariff level.

e. The customer may opt to add-on a data bundle or a Blackberry service (BIS or BES) on top of his/her Pay Monthly voice subscription. Should the customer agree to tie both the voice and add-on service to the term Agreement as per clause 12 a above, GO reserves the right to grant special discounts on phones in line with Clause 12 above.

f. GO also reserves the right, further to Clause 12 e above to grant special discounts on phones to customers agreeing to Direct Debit payment terms for the full duration of the agreement term as per 12 a above.

g. Should any customer benefitting from special discounts as per clause 12 e above, the customer is liable to reimburse GO the penalties in accordance with Clause 12 a above.

h. Should any customer benefitting from special discounts with Direct Debit payment terms no longer honour the Direct Debit Mandate requirement as per Clause 4 above, the customer is liable to reimburse GO the amount equivalent to the difference between the standard handset discount schemes and the special discounts.

i. A minimum term of 1 (one) month is mandatory and should the customer still want to terminate the service/s beforehand the payment of the first access fee made in advance, as per Clause 17 (ii) below where applicable, is non refundable.

14. Should any Customer subscribed to this tariff, wish to terminate this subscription to downgrade to another tariff plan – be this another Pay Monthly or a Pay As You GO tariff plan – GO reserves the right to charge the Customer the applicable charge of €11.65 which could be in addition to the penalty fees the same Customer is liable to pay if s/he is benefitting from a discounted device or other incentive given as part of a term agreement, in conjunction with Clause 12 and its sub-clauses.

15. All prices quoted in Clauses 4 and 5 above are inclusive of VAT but exclusive of 3% Excise Tax, unless otherwise stated.

16. The maximum call duration is 60 minutes and calls will be automatically terminated when the 60 minutes have lapsed.

17. The roaming rates for Pay Monthly tariffs as specified in GO’s website apply.

18. GO reserves the right to enforce at anytime and at its discretion:

i. That subscriptions to this tariff plan are solely based on the agreement between GO and the customer that payment for use of the services provided is done only through Direct Debit and/or Credit Card;

ii. That subscriptions to any GO service, including this tariff, are allowed only on the basis that the first access fee/monthly charge is paid in advance.

19. GO customers wishing to subscribe to the tariff, are advised to apply to GO‘s secure e-billing service, My GO. Customers will start receiving a monthly SMS notification informing them that his/her e-bill has been issued. Customers are hereby advised that a monthly charge of €2 per invoice shall apply should the customer opt not to register for e-billing through My GO, implying that invoice is sent by post.

General GO Clauses

20. GO mobile’s General Terms and Conditions apply. For further details, please visit GO’s website.

21. GO reserves the right to stop, suspend, amend or otherwise alter these tariffs, the applicable charges and any benefits derived through them, as well as these Terms and Conditions, in accordance with the applicable law.

22. GO takes your privacy seriously and is committed to managing your personal data transparently and fairly. You acknowledge and agree that GO will retain your personal data, traffic data and other related data in line with any applicable Data Retention obligations; and in the case of traffic and billing data of paid and uncontested bills for no longer than one year (the term) after the bill due is paid and settled in full. You agree that any action for contesting the bill will be solely and exclusively available during this term.

You also agree and consent that your personal data, traffic data and communications data relating to your use of the electronic communications service will be retained and processed in line with the applicable Data Protection legislation and that GO may disclose any of this:

a. Between the subsidiaries of GO p.l.c. group and other third parties for the purpose of providing better value and services in particular on the electronic communications services or other services as might be provided by the group. The group commits to preserve all your rights as data subject at all times; and

b. If required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with legal process, enforce the terms of the Agreement, respond to claims that any use of the Services violates the rights of third parties, or otherwise to protect the rights, property or personal safety of GO p.l.c. group and its subsidiaries, its users and the public.

23. GO processes personal data in line with the Data Protection Act (2001). Personal data provided to GO will be kept in confidence and processed in order to render and/or improve the service you have requested. Personal data shall not be transferred to any third party unless requested by you or permissible according to the law. You have the right to require access to your personal data as well as the right to rectify, or, in appropriate circumstances, erase any inaccurate, incomplete or immaterial personal data processed by GO.

24. For more information, please contact Customer Care on 146 from your GO phone, 79222146 from any other phone or visit GO Website.

 

Intra Pay Monthly 85

1. The Intra Pay Monthly 85 Extra Value & On The Move 2GB tariff (‘the tariff’) is a plan operated by MobIsle Communications Ltd. (‘ GO ‘). Access to the benefits of this tariff and the services available through it are subject to the following Terms and Conditions. By subscribing to this tariff, you are agreeing to all of these Terms and Conditions, without modification. If you do not agree to these terms of use, please do not subscribe to this tariff.

2. The tariff is available for all new and existing GO Customers. Subscription to the tariff is subject to the signing and entering into a contractual obligation.

3. The tariff shall be effective as from 26th November 2009 until 30th November 2015.

4. Customers subscribing to this tariff plan shall be required to pay the monthly fee of €99.99 if a direct debit mandate is taken. The monthly fee quoted is made up of €85 monthly for the basic voice & SMS subscription and €14.99 monthly for the compulsory add-on of GO’s On The Move 2GB. In cases where the customer prefers not to pay via direct debit mandate, then s/he is required to pay a monthly charge of €90 for the basic voice & SMS subscription and a total monthly charge of €16.99 for the On The Move 2GB Data Plan.

5. Customers subscribing to this tariff shall benefit from the following recurring monthly bundles

6.Customers subscribed to this tariff plan may also form part of GO’s Intra Company groups.

 

Free minutes to All GO mobile and fixed networks

Unlimited

Free minutes to All other local and EU networks

625

Free SMS to All local networks

Unlimited

Free local mobile internet

2GB

Call rate outside bundle

€0.19 / minute

SMS rate outside bundle

€0.05/ SMS

Data rate outside bundle

€0.07/ 60KB

 

Included within the EU zone are also; Gibraltar, Guernsey, Jersey and Isle of Man.

7. Calls made towards other local fixed and mobile networks after the recurring monthly bundle has been used up are charged the normal Local Dialling rates as shown in Clause 5 above.

8. A minimum charge of €0.05 per call will apply for local calls made outside the voice bundles allocated with the tariff as per Clause 5 above. The minimum charge is applicable notwithstanding the duration of the call made.

9. Calls made towards EU fixed and mobile networks after the recurring monthly bundle has been used up and Calls made towards countries outside the EU are charged with the normal International Dialling rates as shown below:

INTERNATIONAL DIALLING RATES (per minute)

Zone

 

1

2

3

4

5

6

7

       

USA

& Canada

Australia

& New Zealand

       

Fixed

Peak

€0.48

€0.78

€0.48

€0.48

€0.67

€1.60

€2.76

€6.40

Off-Peak

€0.48

€0.78

€0.48

€0.48

€0.67

€1.60

€2.76

€6.40

Mobile

Peak

€0.83

€1.13

€0.48

€0.83

€1.02

€1.95

€2.76

€6.40

Off-Peak

€0.83

€1.13

€0.48

€0.83

€1.02

€1.95

€2.76

€6.40

 

COUNTRY ZONES

Zone 1

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,

Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal,

Reunion, Romania, Slovakia, Slovenia, Spain, Sweden, UK (including Guernsey, Jersey & Isle of Man)

Zone 2

Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia, Faroe Islands, Georgia, Iceland, Liechenstein,

Macedonia, Moldova, Monaco, Montenegro, Norway, Russia, Russia, San Marino, Serbia, Switzerland,

Turkey, Ukraine

Zone 3

Australia, Canada, New Zealand, USA

Zone 4

Algeria, Egypt, Israel, Libya, Morocco, Tunisia

Zone 5

China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore, Taiwan, Thailand

Zone 6

Afghanistan, Angola, Antigua & Barbuda, Argentina, Bahamas, Bahrain, Bangladesh, Barbados, Benin,

Bermuda, Botswana, Brazil, Brunei, Burkina Faso, Cameroon, Cape Verde, Cayman Islands, Chad, Chile,

Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cote d’Ivoire, Cuba, Democratic Republic of the

Congo, Djibouti, Dominican Rep, Equatorial Guinea, Eritrea, Ethiopia, French Guiana, French Polynesia,

Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guyana,

Honduras, Iran, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Macau,

Madagascar, Maldives, Mali, Martinique, Mauritius, Mexico, Mongolia, Myanmar, Namibia Nauru, Nepal,

Nicaragua, Niger, Nigeria, Niue, Oman, Pakistan, Palau, Panama, Paraguay, Peru, Philippines, Puerto

Rico, Qatar, Reunion Island, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone,

Solomon, Somalia, South Africa, Sri Lanka, Sudan, Swaziland, Syria, Tanzania, Togo, Tokelau, Trinidad &

Tobago, UAE, Uruguay, Uzbekistan, Venezuela, Vietnam, Virgin Islands, Wallis & Fortuna, Western Samoa,

Yemen, Zambia, Zimbabwe

Zone 7

Inmarsat – Atlantic East – A, Inmarsat – Atlantic East – B, Inmarsat – Atlantic East – M, Inmarsat – Atlantic

East – Mini M, Inmarsat – Atlantic West – Mini M, Inmarsat – Indian – A, Inmarsat – Indian – B, Inmarsat –

Indian – Mini M, Inmarsat – Pacific – Mini M, Thuraya

·         In the case of post-paid (contract) customers, the prices quoted above are exclusive of 3% Excise Tax.

·         Charges quoted above are on a per minute basis and billed on a per second basis

·         The fixed line part of the charge is at BUSINESS rate

·         Peak Time: 0800 till 2000

·         Off Peak Time: 2000 till 0800 & Saturday and Sunday All Day

·         Public Holidays are considered as normal days.

·         SMS cost to international numbers is charged at €0.23

10. Customers may at any time check the remaining balance of their voice minutes within the monthly bundle valid towards other local and EU networks as per Clause 5 above, by sending a blank SMS to 50700236.

11. The Customer may also choose to sign a two-year Agreement (‘the Agreement’) with Direct Debit payment terms with GO for the granting of discount on phone against the purchase of a mobile phone from one of GO’s retail outlets or authorised dealers. The amount to be granted as discount on phone is as specified in the phones section on GO Website. Customers signing an Agreement are:

a. Regulated by these Terms & Conditions together with the conditions of the Agreement for a period of two (2) years from the date of signature of the GO ‘Agreement for granting of Credit;

b. Bound to remain subscribed to the chosen Tariff for two (2) consecutive years;

c. Liable to reimburse GO the penalties as outlined in the Agreement if they wish to terminate their subscription to these tariffs prior to the lapse of two (2) years from the date of signing the Agreement; and

d. Liable to reimburse GO the penalties as outlined in the Agreement if they wish to upgrade or downgrade from any one of these tariffs to a different access fee than the one applicable at the time of signing of the Agreement. A new Agreement must then be signed if so desired by the Customer and the applicable discount given according to the new Tariff level.

e. The customer may opt to add-on a data bundle or a Blackberry service (BIS or BES) on top of his/her Pay Monthly voice subscription. Should the customer agree to tie both the voice and add-on service to the term Agreement as per clause 10 a above, GO reserves the right to grant special discounts on phones in line with Clause 10 above.

f. GO also reserves the right, further to Clause 10 e above to grant special discounts on phones to customers agreeing to Direct Debit payment terms for the full duration of the agreement term as per 10 a above.

g. Should any customer benefitting from special discounts as per clause 10 e above, the customer is liable to reimburse GO the penalties in accordance with Clause 10 a above.

h. Should any customer benefitting from special discounts with Direct Debit payment terms no longer honour the Direct Debit Mandate requirement as per Clause 4 above, the customer is liable to reimburse GO the amount equivalent to the difference between the standard handset discount schemes and the special discounts.

i. A minimum term of 1 (one) month is mandatory and should the customer still want to terminate the service/s beforehand the payment of the first access fee made in advance, as per Clause 15 (ii) below where applicable, is non refundable.

12. Should any Customer subscribed to this tariff, wish to terminate this subscription to downgrade to another tariff plan – be this another Pay Monthly or a Pay As You GO tariff plan – GO reserves the right to charge the Customer the applicable charge of €11.65 which could be in addition to the penalty fees the same Customer is liable to pay if s/he is benefitting from a discounted device or other incentive given as part of a term agreement, in conjunction with Clause 10 and its sub-clauses.

13. All prices quoted in Clauses 4 and 5 above are inclusive of VAT but exclusive of 3% Excise Tax, unless otherwise stated.

14. The maximum call duration is 60 minutes and calls will be automatically terminated when the 60 minutes have lapsed.

15. The roaming rates for Pay Monthly tariffs as specified in GO’s website apply.

16. GO reserves the right to enforce at anytime and at its discretion:

i. That subscriptions to this tariff plan are solely based on the agreement between GO and the customer that payment for use of the services provided is done only through Direct Debit and/or Credit Card;

ii. That subscriptions to any GO service, including this tariff, are allowed only on the basis that the first access fee/monthly charge is paid in advance.

17. GO customers wishing to subscribe to the tariff, are advised to apply to GO‘s secure e-billing service, My GO. Customers will start receiving a monthly SMS notification informing them that his/her e-bill has been issued. Customers are hereby advised that a monthly charge of €2 per invoice shall apply should the customer opt not to register for e-billing through My GO, implying that invoice is sent by post.

General GO Clauses

18. GO mobile’s General Terms and Conditions apply. For further details, please visit GO’s website.

19. GO reserves the right to stop, suspend, amend or otherwise alter these tariffs, the applicable charges and any benefits derived through them, as well as these Terms and Conditions, in accordance with the applicable law.

20. GO takes your privacy seriously and is committed to managing your personal data transparently and fairly. You acknowledge and agree that GO will retain your personal data, traffic data and other related data in line with any applicable Data Retention obligations; and in the case of traffic and billing data of paid and uncontested bills for no longer than one year (the term) after the bill due is paid and settled in full. You agree that any action for contesting the bill will be solely and exclusively available during this term.

You also agree and consent that your personal data, traffic data and communications data relating to your use of the electronic communications service will be retained and processed in line with the applicable Data Protection legislation and that GO may disclose any of this:

a. Between the subsidiaries of GO p.l.c. group and other third parties for the purpose of providing better value and services in particular on the electronic communications services or other services as might be provided by the group. The group commits to preserve all your rights as data subject at all times; and

b. If required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with legal process, enforce the terms of the Agreement, respond to claims that any use of the Services violates the rights of third parties, or otherwise to protect the rights, property or personal safety of GO p.l.c. group and its subsidiaries, its users and the public.

21. GO processes personal data in line with the Data Protection Act (2001). Personal data provided to GO will be kept in confidence and processed in order to render and/or improve the service you have requested. Personal data shall not be transferred to any third party unless requested by you or permissible according to the law. You have the right to require access to your personal data as well as the right to rectify, or, in appropriate circumstances, erase any inaccurate, incomplete or immaterial personal data processed by GO.

22. For more information, please contact Customer Care on 146 from your GO phone, 79222146 from any other phone or visit GO Website
 

LIMITLESS BUSINESS INTRAone TERMS AND CONDITIONS

 

1.      The Business Limitless BUSINESS INTRAone tariff (‘the tariff’) is a plan operated by MobIsle Communications Ltd. (‘GO‘). Access to the benefits of this tariff and the services available through it are subject to the following Terms and Conditions. By subscribing to this tariff, the customer is hereby irrevocably agreeing to and warrants to be bound by all these Terms and Conditions, without modification. If the customer does not agree to these Terms and Conditions, s/he should refrain from applying for and make use of the tariff.

2.      The tariff is available for all new and existing GO Customers. Subscription to the tariff is subject to the signing and entering into a contractual obligation.

3.      The tariff shall become effective as from 1st December 2015.

4.      Customers subscribing to this tariff plan shall be required to pay the monthly fee of €32.

5.      Customers subscribed to this tariff plan may also form part of GO’s Intra Company groups.

6.      Customers subscribing to this tariff shall benefit from the following recurring monthly bundles:

Monthly Bundles                                                                   Bundles Size

a.      Calls to any GO number                                                     Unlimited Minutes

b.      Calls to any GO fixed number                                          Unlimited Minutes

c.      Calls to Intra-Company mobile                                         Unlimited Minutes

d.      Calls to any other local number                                        50 Minutes

e.      SMS to any local number                                                    50 SMS

f.       Local Mobile Internet                                                           1GB

7.      The fifty (50) minute bundle to any other local number as indicated in Clause 6 above, are consumed on a per minute basis.

8.      Calls made towards other local fixed and mobile networks after the recurring monthly bundle, as per Clause 6 above, has been used up are charged €0.25 on a per minute basis.

9.      Any local SMS usage over and above the monthly recurring bundle towards any other local network, as per Clause 6 above, will be charged €0.05 per SMS.

10.    Any Mobile Internet usage over and above the monthly recurring bundle, as per Clause 6 above, will be charged €2 per 100MB on a per 100MB basis. This bundle will commence once all the local data allowance within the tariff is consumed and recur indefinitely until the end of the month. Remaining balance will be lost on the first of the following month.

11.    Calls made and SMS sent towards any International destinations will be charged the normal International rates.

12.    Customers may at any time check the remaining balance of their recurring voice & mobile internet monthly bundles, by sending a blank SMS to 16415. This service is free of charge.

13.    When querying the balance of the recurring monthly bundles as per Clause 12 above, the customer will receive an SMS indicating the number of remaining minutes in voice bundles and, the number of remaining KBs in the mobile internet bundle.

14.    Any calls or SMS made towards special numbers or premium rated numbers will not be charged against the recurring monthly voice or SMS bundles. Charges for calls or SMS made towards such numbers will be charged and reflected in the itemised bill accordingly.

15.    Customers subscribing to this tariff plan shall be required to keep the service for a minimum of three (3) months. Should the customer opt to terminate this tariff prior to the lapse of the three (3) month period, the Customer shall be charged for the remaining months’ monthly fees pro-rata.

16.    The Customer may also choose to sign a two (2) year Agreement (‘the Agreement’) with GO for the granting of discount on a phone against the purchase of a mobile phone from one of GO‘s retail outlets or authorised dealers. The amount to be granted as discount on phone is as specified in the phones section on www.go.com.mt. Customers signing an Agreement are:

a.      Regulated by these Terms & Conditions together with the conditions of the Agreement for a period of two (2) years from the date of signature of the GO ‘Agreement of Granting of free Gift’ (GO Service Order Form);

b.      Bound to remain subscribed to the chosen Tariff for two (2) consecutive years;

c.      Liable to reimburse GO the fees as outlined in the Agreement if they wish to terminate their subscription to these tariffs prior to the lapse of two (2) years from the date of signing the Agreement;

d.      Liable to reimburse GO the fees as outlined in the Agreement if they wish to upgrade or downgrade from any one of these tariffs to a different access fee than the one applicable at the time of signing of the Agreement. A new Agreement must then be signed if so desired by the Customer and the applicable discount given according to the new Tariff level.

 

17.    Should any Customer subscribed to this tariff, wish to terminate this subscription or downgrade to a Pay As You GO tariff plan – GO reserves the right to charge the Customer the applicable charges specified below which could be in addition to the minimum term as specified in Clause 15 and the fees the same Customer is liable to pay if s/he is benefitting from a discounted device or other incentive given as part of a term agreement, in conjunction with Clause 16 and its sub-clauses.

18.    The roaming rates for Limitless Pay Monthly plans are those specified on GO‘s website.

19.    E-Billing is the default method for billing purposes on this tariff plan. In cases where the customer prefers to opt for a printed bill sent by post, the Customer will be charged an additional €2 monthly. In cases where the customer prefers to opt for the E-billing method, customers will be required to supply GO with a valid email address upon which notifications will be sent informing the Customer when bills are issued and other information.

20.    Itemised bills will be provided upon customer’s confirmation, however GO reserves the right to charge for a printed itemised bill.

21.    The below charges will apply in conjunction with Clauses 15 and 16 above where applicable :                   

Applicable Charges

a.      Printed bill via postal services                                           €2 monthly

b.      BES (Blackberry Enterprise Solution)                             €13 monthly

c.      BIS (BlackBerry Internet Solution)                                   €5 monthly

f.      Termination of Service                                                         €20

g.       Migration from the tariff to Pay As You GO                 €5

 

22.    All prices quoted in the Tariff plan guide are inclusive of VAT but exclusive of  Excise Tax, unless otherwise stated.

 

General GO Clauses

23.    Customers who do not have a positive credit profile cannot subscribe to this tariff.  Customers who do not have a positive payment history with GO are required to provide a guarantee through a valid Credit Card.

24.    GO mobile’s General Terms and Conditions apply. For further details, please visit GO‘s website.

25.    In case of any add-ons taken with the tariff, the relative Terms and Conditions also apply. For further details, please visit www.go.com.mt.

26.    GO reserves the right to stop, suspend, amend or otherwise alter these tariffs, the applicable charges and any benefits derived through them, as well as these Terms and Conditions, in accordance with the applicable law.

27.    GO takes your privacy seriously and is committed to managing your personal data transparently and fairly. You acknowledge and agree that GO will retain your personal data, traffic data and other related data in line with any applicable Data Retention obligations; and in the case of traffic and billing data of paid and uncontested bills for no longer than one year (the term) after the bill due is paid and settled in full. You agree that any action for contesting the bill will be solely and exclusively available during this term.

28.    You also agree and consent that your personal data, traffic data and communications data relating to your use of the electronic communications service will be retained and processed in line with the applicable Data Protection legislation and that GO may disclose any of this:

a.      Between the subsidiaries of GO p.l.c. group and other third parties for the purpose of providing better value and services in particular on the electronic communications services or other services as might be provided by the group. The group commits to preserve all your rights as data subject at all times; and

b.      If required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with legal process, enforce the terms of the Agreement, respond to claims that any use of the Services violates the rights of third parties, or otherwise to protect the rights, property or personal safety of GO p.l.c. group and its subsidiaries, its users and the public.

 

29.    GO processes personal data in line with the Data Protection Act (2001). Personal data provided to GO will be kept in confidence and processed in order to render and/or improve the service you have requested. Personal data shall not be transferred to any third party unless requested by you or permissible according to the law. You have the right to require access to your personal data as well as the right to rectify, or, in appropriate circumstances, erase any inaccurate, incomplete or immaterial personal data processed by GO.

30.    For more information, please contact Customer Care on 146 from your GO phone, 79222146 from any other phone or visit www.go.com.mt

 

LIMITLESS BUSINESS INTRAtwo TERMS AND CONDITIONS

 

1.         The Business Limitless BUSINESS INTRAtwo tariff (‘the tariff’) is a plan operated by MobIsle Communications Ltd. (‘GO‘). Access to the benefits of this tariff and the services available through it are subject to the following Terms and Conditions. By subscribing to this tariff, the customer is hereby irrevocably agreeing to and warrants to be bound by all these Terms and Conditions, without modification. If the customer does not agree to these Terms and Conditions, s/he should refrain from applying for and make use of the tariff.

2.      The tariff is available for all new and existing GO Customers. Subscription to the tariff is subject to the signing and entering into a contractual obligation.

3.      The tariff shall become effective as from 1st December 2015.

4.      Customers subscribing to this tariff plan shall be required to pay the monthly fee of €60.

5.      Customers subscribed to this tariff plan may also form part of GO’s Intra Company groups.

6.      Customers subscribing to this tariff shall benefit from the following recurring monthly bundles:

Monthly Bundles                                                                   Bundles Size

a.      Calls to any local number                                                   Unlimited Minutes

b.      Minutes to any foreign number                                          60 Minutes

c.      SMS to any local number                                                    Unlimited SMS

d.      SMS to any foreign number                                                60 SMS

e.      Local Mobile Internet                                                           2GB

7.      The sixty (60) minute bundle to any foreign number as indicated in Clause 6 above, are consumed on a per minute basis.

8.      Any Mobile Internet usage over and above the monthly recurring bundle, as per Clause 6 above, will be charged €2 per 100MB on a per 100MB basis. This bundle will commence once all the local data allowance within the tariff is consumed and recur indefinitely until the end of the month. Remaining balance will be lost on the first of the following month.

9.      Calls made and SMS sent towards any International destinations will be charged the normal International rates.

10.    Customers may at any time check the remaining balance of their recurring mobile internet monthly bundles, by sending a blank SMS to 16415. This service is free of charge.

11.    When querying the balance of the recurring monthly bundles as per Clause 10 above, the customer will receive an SMS indicating the number of remaining KBs in the mobile internet bundle.

12.    Any calls or SMS made towards special numbers or premium rated numbers will not be charged against the recurring monthly voice or SMS bundles. Charges for calls or SMS made towards such numbers will be charged and reflected in the itemised bill accordingly.

13.    Customers subscribing to this tariff plan shall be required to keep the service for a minimum of three (3) months. Should the customer opt to terminate this tariff prior to the lapse of the three (3) month period, the Customer shall be charged for the remaining months’ monthly fees pro-rata.

14.    The Customer may also choose to sign a two (2) year Agreement (‘the Agreement’) with GO for the granting of discount on a phone against the purchase of a mobile phone from one of GO‘s retail outlets or authorised dealers. The amount to be granted as discount on phone is as specified in the phones section on www.go.com.mt. Customers signing an Agreement are:

a.      Regulated by these Terms & Conditions together with the conditions of the Agreement for a period of two (2) years from the date of signature of the GO ‘Agreement of Granting of free Gift’ (GO Service Order Form);

b.      Bound to remain subscribed to the chosen Tariff for two (2) consecutive years;

c.      Liable to reimburse GO the fees as outlined in the Agreement if they wish to terminate their subscription to these tariffs prior to the lapse of two (2) years from the date of signing the Agreement;

d.      Liable to reimburse GO the fees as outlined in the Agreement if they wish to upgrade or downgrade from any one of these tariffs to a different access fee than the one applicable at the time of signing of the Agreement. A new Agreement must then be signed if so desired by the Customer and the applicable discount given according to the new Tariff level.

15.    Should any Customer subscribed to this tariff, wish to terminate this subscription or downgrade to a Pay As You GO tariff plan – GO reserves the right to charge the Customer the applicable charges specified below which could be in addition to the minimum term as specified in Clause 13 and the fees the same Customer is liable to pay if s/he is benefitting from a discounted device or other incentive given as part of a term agreement, in conjunction with Clause 14 and its sub-clauses.

16.    The roaming rates for Pay Monthly tariffs are as specified in GO‘s website apply.

17.    E-Billing is the default method for billing purposes on this tariff plan. In cases where the customer prefers to opt for a printed bill sent by post, the Customer will be charged an additional €2 monthly. In cases where the customer prefers to opt for the E-billing method, customers will be required to supply GO with a valid email address upon which notifications will be sent informing the Customer when bills are issued and other information.

18.    Itemised bills will be provided upon customer’s confirmation, however GO reserves the right to charge for a printed itemised bill.

19.    The below charges will apply in conjunction with Clauses 13 and 14 above where applicable :

Applicable Charges

a.      Printed bill via postal services                                           €2 monthly

b.      BES (Blackberry Enterprise Solution)                             €13 monthly

c.      BIS (BlackBerry Internet Solution)                                   €5 monthly

d.      Termination of Service                                                         €20

e.       Migration from the tariff to Pay As You GO                 €5

20.    All prices quoted in the Tariff plan guide are inclusive of VAT but exclusive of Excise Tax, unless otherwise stated.

 

General GO Clauses

21.    Customers who do not have a positive credit profile cannot subscribe to this tariff.  Customers who do not have a positive payment history with GO are required to provide a guarantee through a valid Credit Card.

22.    GO mobile’s General Terms and Conditions apply. For further details, please visit GO‘s website.

23.    In case of any add-ons taken with the tariff, the relative Terms and Conditions also apply. For further details, please visit www.go.com.mt.

24.    GO reserves the right to stop, suspend, amend or otherwise alter these tariffs, the applicable charges and any benefits derived through them, as well as these Terms and Conditions, in accordance with the applicable law.

25.    GO takes your privacy seriously and is committed to managing your personal data transparently and fairly. You acknowledge and agree that GO will retain your personal data, traffic data and other related data in line with any applicable Data Retention obligations; and in the case of traffic and billing data of paid and uncontested bills for no longer than one year (the term) after the bill due is paid and settled in full. You agree that any action for contesting the bill will be solely and exclusively available during this term.

26.     You also agree and consent that your personal data, traffic data and communications data relating to your use of the electronic communications service will be retained and processed in line with the applicable Data Protection legislation and that GO may disclose any of this:

a.      Between the subsidiaries of GO p.l.c. group and other third parties for the purpose of providing better value and services in particular on the electronic communications services or other services as might be provided by the group. The group commits to preserve all your rights as data subject at all times; and

b.      If required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with legal process, enforce the terms of the Agreement, respond to claims that any use of the Services violates the rights of third parties, or otherwise to protect the rights, property or personal safety of GO p.l.c. group and its subsidiaries, its users and the public.

27.    GO processes personal data in line with the Data Protection Act (2001). Personal data provided to GO will be kept in confidence and processed in order to render and/or improve the service you have requested. Personal data shall not be transferred to any third party unless requested by you or permissible according to the law. You have the right to require access to your personal data as well as the right to rectify, or, in appropriate circumstances, erase any inaccurate, incomplete or immaterial personal data processed by GO.

28.    For more information, please contact Customer Care on 146 from your GO phone, 79222146 from any other phone or visit www.go.com.mt

 

LIMITLESS BUSINESS INTRAthree TERMS AND CONDITIONS

 

1.         The Business Limitless BUSINESS INTRAthree tariff (‘the tariff’) is a plan operated by MobIsle Communications Ltd. (‘GO‘). Access to the benefits of this tariff and the services available through it are subject to the following Terms and Conditions. By subscribing to this tariff, the customer is hereby irrevocably agreeing to and warrants to be bound by all these Terms and Conditions, without modification. If the customer does not agree to these Terms and Conditions, s/he should refrain from applying for and make use of the tariff.

2.      The tariff is available for all new and existing GO Customers. Subscription to the tariff is subject to the signing and entering into a contractual obligation.

3.      The tariff shall become effective as from 1st December 2015.

4.      Customers subscribing to this tariff plan shall be required to pay the monthly fee of €100.

5.      Customers subscribed to this tariff plan may also form part of GO’s Intra Company groups.

6.      Customers subscribing to this tariff shall benefit from the following recurring monthly bundles:

Monthly Bundles                                           Bundles Size

a.      Minutes to any local number                     Unlimited Minutes

b.      Minutes to any foreign number                 240 Minutes

c.      SMS to any local number                            Unlimited SMS

d.      SMS to any foreign number                       240 SMS

e.      Local Mobile Internet                                   5GB

f.       EU Roaming Bundle                                     500 Minutes outgoing, 500 SMS & 500MB

 

As regards the use of the Roaming bundle part of this plan, the following are the applicable EU countries where it can be used: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, French Guiana (France), French West Indies, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden, United Kingdom, Vatican City State.

7.      The bundles mentioned in Clause 6, B (Minutes to any foreign number) and F (EU Roaming bundle – 500 Minutes) above are consumed on a per minute basis.

8.      Any Mobile Internet usage over and above the monthly recurring bundle, as per Clause 6 above, will be charged €2 per 100MB on a per 100MB basis. This bundle will commence once all the local data allowance within the tariff is consumed and recur indefinitely until the end of the month. Remaining balance will be lost on the first of the following month.

9.      Usage of the EU Roaming bundle as per Clause 6f above, can be utilised as follows:

a.      500 Minutes outgoing: Apply to calls made to Malta whilst roaming in the EU countries as indicated above,

b.      500 SMS: Apply to SMS made to any worldwide destination whilst roaming in the EU countries,

c.      500MB whilst roaming in the EU countries as indicated above.

 

10.    Customers making use of the EU Roaming bundle as per Clause 6f above, acknowledge that they will not be receiving any notification upon 100% consumption of both the Voice and SMS bundles. Whilst an SMS notification is available upon 100% consumption of the mobile internet bundle whilst roaming.

11.    Customers on this tariff plan acknowledge that no roaming tariff information will be received whilst roaming within the EU. Should the customer require such notifications, s/he should refrain from applying for and make use of the tariff.

12.    For any charges related to roaming usage on Limitless Pay Monthly plans GO is dependent on third parties for records of calls done per customer whilst roaming. Due to this, and in any eventuality where such call records are supplied to GO with some delay, it could be that any usage is decremented from the following months’ roaming bundle. 

13.    Upon full consumption of the EU Roaming bundle the EU roaming rates for Limitless plans as specified in GO‘s website will apply. Normal roaming rates will apply whilst roaming outside the EU.

14.    Calls made and SMS sent towards any International destinations will be charged the normal International rates.

15.    Customers may at any time check the remaining balance of their recurring mobile internet monthly bundles, by sending a blank SMS to 16415. This service is free of charge.

16.    When querying the balance of the recurring monthly bundles as per Clause 15 above, the customer will receive an SMS indicating the number of remaining KBs in the mobile internet bundle.

17.    Any calls or SMS made towards special numbers or premium rated numbers will not be charged against the recurring monthly voice or SMS bundles. Charges for calls or SMS made towards such numbers will be charged and reflected in the itemised bill accordingly.

18.    Customers subscribing to this tariff plan shall be required to keep the service for a minimum of three (3) months. Should the customer opt to terminate this tariff prior to the lapse of the three (3) month period, the Customer shall be charged for the remaining months’ monthly fees pro-rata.

19.    The Customer may also choose to sign a two (2) year Agreement (‘the Agreement’) with GO for the granting of discount on a phone against the purchase of a mobile phone from one of GO‘s retail outlets or authorised dealers. The amount to be granted as discount on phone is as specified in the phones section on www.go.com.mt. Customers signing an Agreement are:

a.      Regulated by these Terms & Conditions together with the conditions of the Agreement for a period of two (2) years from the date of signature of the GO ‘Agreement of Granting of free Gift’ (GO Service Order Form);

b.      Bound to remain subscribed to the chosen Tariff for two (2) consecutive years;

c.      Liable to reimburse GO the fees as outlined in the Agreement if they wish to terminate their subscription to these tariffs prior to the lapse of two (2) years from the date of signing the Agreement;

d.      Liable to reimburse GO the fees as outlined in the Agreement if they wish to upgrade or downgrade from any one of these tariffs to a different access fee than the one applicable at the time of signing of the Agreement. A new Agreement must then be signed if so desired by the Customer and the applicable discount given according to the new Tariff level.

 

20.    Should any Customer subscribed to this tariff, wish to terminate this subscription or downgrade to a Pay As You GO tariff plan – GO reserves the right to charge the Customer the applicable charges specified below which could be in addition to the minimum term as specified in Clause 18 and the fees the same Customer is liable to pay if s/he is benefitting from a discounted device or other incentive given as part of a term agreement, in conjunction with Clause 19 and its sub-clauses.

21.    E-Billing is the default method for billing purposes on this tariff plan. In cases where the customer prefers to opt for a printed bill sent by post, the Customer will be charged an additional €2 monthly. In cases where the customer prefers to opt for the E-billing method, customers will be required to supply GO with a valid email address upon which notifications will be sent informing the Customer when bills are issued and other information.

22.    Itemised bills will be provided upon customer’s confirmation, however GO reserves the right to charge for a printed itemised bill.

23.    The below charges will apply in conjunction with Clauses 18 and 19 above where applicable :

Applicable Charges

a.      Printed bill via postal services                                           €2 monthly

b.      BES (Blackberry Enterprise Solution)                             €13 monthly

c.      BIS (BlackBerry Internet Solution)                                   €5 monthly

d.      Termination of Service                                                         €20

e.       Migration from the tariff to Pay As You GO                 €5

24.    Customers subscribed to this tariff, will be eligible to a ‘Smartphone Care’ for the smartphone selected as per Clause 19 above, which entitles the customer to have his/her smartphone repaired one-time without any charge or to benefit from a one-time replacement smartphone in cases where the smartphone is declared as having had an out of warranty fault such as; damage to the screen and other faults but excluding liquid damage. For the avoidance of doubt, Customers are entitled to benefit from one (1) free repair or smartphone replacement for the whole duration of the agreement as specified in Clause 19. Theft or loss of the Customer’s smartphone is not covered as part of the Smartphone Care Pack.

25.    Customers subscribed to this tariff, will also be eligible to “Caller Priority”. Upon contacting the GO Customer Care Centre from the contracted mobile number, the Call will be given priority for immediate assistance.

26.    All prices quoted in the Tariff plan guide are inclusive of VAT but exclusive of 3% Excise Tax, unless otherwise stated.

 

General GO Clauses

27.    Customers who do not have a positive credit profile cannot subscribe to this tariff.  Customers who do not have a positive payment history with GO are required to provide a guarantee through a valid Credit Card.

28.    GO mobile’s General Terms and Conditions apply. For further details, please visit GO‘s website.

29.    In case of any add-ons taken with the tariff, the relative Terms and Conditions also apply. For further details, please visit www.go.com.mt.

30.    GO reserves the right to stop, suspend, amend or otherwise alter these tariffs, the applicable charges and any benefits derived through them, as well as these Terms and Conditions, in accordance with the applicable law.

31.    GO takes your privacy seriously and is committed to managing your personal data transparently and fairly. You acknowledge and agree that GO will retain your personal data, traffic data and other related data in line with any applicable Data Retention obligations; and in the case of traffic and billing data of paid and uncontested bills for no longer than one year (the term) after the bill due is paid and settled in full. You agree that any action for contesting the bill will be solely and exclusively available during this term.

32.    You also agree and consent that your personal data, traffic data and communications data relating to your use of the electronic communications service will be retained and processed in line with the applicable Data Protection legislation and that GO may disclose any of this:

a.      Between the subsidiaries of GO p.l.c. group and other third parties for the purpose of providing better value and services in particular on the electronic communications services or other services as might be provided by the group. The group commits to preserve all your rights as data subject at all times; and

b.      If required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with legal process, enforce the terms of the Agreement, respond to claims that any use of the Services violates the rights of third parties, or otherwise to protect the rights, property or personal safety of GO p.l.c. group and its subsidiaries, its users and the public.

 

33.    GO processes personal data in line with the Data Protection Act (2001). Personal data provided to GO will be kept in confidence and processed in order to render and/or improve the service you have requested. Personal data shall not be transferred to any third party unless requested by you or permissible according to the law. You have the right to require access to your personal data as well as the right to rectify, or, in appropriate circumstances, erase any inaccurate, incomplete or immaterial personal data processed by GO.

34.    For more information, please contact Customer Care on 146 from your GO phone, 79222146 from any other phone or visit www.go.com.mt.

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