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These terms and conditions were last updated on the 21st of March 2024.
This contract summary provides the main elements of this service offer as required by EU law. It helps to make a comparison between service offers. Complete information about the service is provided in other documents.
Services
GO Freedom Plans are post-paid mobile telephony plans offered on a subscription basis. End-users may opt for various Freedom Plans which come bundled with data ranging from 5GB to Unlimited. Furthermore, end-users may also purchase monthly call and SMS add-ons. In line with our fair usage policy, we may limit the volume of data allowance whilst roaming in EU Zone 1. Further information on monthly access fees and allowances is indicated in the ‘Price’ segment below.
Speeds of the internet service and remedies
Mobile data speeds for the GO Freedom plans are subject to the type of device and network coverage quality. The mobile network can deliver an approximate maximum download internet speed of 1024Mbps and approximate upload speed of 100Mbps when using 5G technology. We will endeavour to provide you with a consistent and fault-free service, however we acknowledge that this may not always be possible. If you encounter a fault or a problem with our service, you should inform us and we will look into it. If, upon further investigation you are still not satisfied with the outcome, you may contact the Malta Communications Authority (MCA), Valletta Waterfront, Valletta, or in any other office they may hold at the time.
Price
Data Bundle Allocation | 5GB and when Roaming in EU Zone 1 | Unlimited data locally |
50GB when Roaming in EU Zone 1 | ||
Standard Data Bundle Price | €17.99 | €25.99 |
Direct Debit Mandate Discount | -€1.00 | |
24 months Agreement Discount | -€5.00 | |
Home pack Community Monthly Fee Discount | -€2.00 | -€5.00 |
Play Youth Discount* (27 years or under) | NA | -€6.00 |
Optional add-ons** | ||
Unlimited calls and SMS to all local and Zone 1 numbers | €11.00 | |
60 minutes and 60 SMS from Malta to all worldwide numbers (excluding Maltese numbers) | €5.00 | |
Additional charges when exceeding monthly allowances | ||
Mobile Data | 5GB Data Tariff €5.00 per 500MB up to 20GB and 10c/MB thereafter for local and Zone 1 roaming |
Unlimited GB Tariff €2.36/GB as from 01/07/2022 €2.12/GB as from 01/01/2023 €1.83/GB as from 01/01/2024 €1.53/GB as from 01/01/2025 €1.30/GB as from 01/01/2026 €1.18/GB as from 01/01/2027 |
Calls to local numbers from Malta and to Maltese, EU and UK numbers when roaming in Zone 1 | €0.25 per Minute | |
SMS to local and Zone 1 numbers | €0.07 per SMS | |
Exceptional charges (Other Charges incl. VAT) | ||
Printed bills | +€2.00 per bill | |
Migration to Pay As You GO | +€5.00 one-time charge | |
Late Payment Charges | First penalty due to late payment: €5 | |
Second penalty due to late payment: Maximum allowed by law (8% per annum |
*To be eligible for the Play Youth Plan Discount you must be 27 years old or younger at the time of subscription to this tariff. ** For customers taking the Play Youth Discount the Unlimited call and SMS add-on is not optional and may not be terminated without terminating the whole service
Duration, renewal and termination
Subscription service available on a 24-month agreement or month-on-month basis with a minimum 3 month term. Opting for a 24-month agreement will make you eligible for the agreement discount in 1.A. A penalty shall apply upon disconnection or early termination of the agreement or upon migration to another tariff plan with a lower monthly access fee. The penalty applicable is:
Features for end-users with disabilities
All our Freedom plans are compatible with all devices including devices specifically designed for end-users with disabilities. If further help is required please contact us on 8007 2121.
A. Your Agreement
These terms and conditions form an integral part of Your Agreement for the provision of Service with Us, together with the following terms and conditions (together with any other documents referred therein), where applicable:
a. The Application Form
b. The Special Offer Terms and Conditions
c. The Bundled Plan Terms and Conditions
d. The Tariff Plan Terms and Conditions and/or Schedule of Charges
e. The End User License Agreement (EULA)
f. The Product Terms and Conditions
g. The General Terms & Conditions
If in the reasonable opinion of GO, Your Usage of the Tariff is excessive, we may ask You to moderate this Usage. If after we have informed You to moderate Usage, You fail to do so, we reserve the right to suspend or terminate Your tariff or migrate You to another tariff plan. Furthermore, we reserve the right to suspend or terminate Your Tariff if You abuse of the Tariff and/or Use in in a way which is not intended.
B. The Tariff
a.
|
Data Bundle Allocation |
5GB | Unlimited GB |
valid locally and when roaming in EU Zone 1 | 50GB when Roaming in EU Zone 1 | ||
Standard Data Bundle Price | €17.99 | €25.99 | |
Direct Debit Mandate Discount |
-€1.00 |
-€1.00 |
|
Agreement Discount | -€5.00 | -€5.00 | |
Home pack Community Monthly Fee Discount |
-€2.00 |
-€5.00 |
|
Play Youth Discount (27 years or under) | NA | -€6.00 | |
b. | Optional Add-Ons* | ||
i. |
Unlimited Calls and SMS to all local and Zone 1 numbers |
€11.00 |
|
ii. |
60 minutes and 60 SMS from Malta to all worldwide numbers (excluding Maltese numbers) |
€5.00 |
5. To be eligible for the Play Youth Plan Discount in a you must be 27 years old or younger at the time of subscription to this tariff.
6. If You terminate the Unlimited Calls and SMS Add-On (4.b.i) before the lapse of the agreement GO reserves the right to charge a one-time early termination fee of €50.00. *For customers taking the Play Youth Discount (4.a.) the Unlimited call and SMS add-on (4.b.1) is not optional and may not be terminated without terminating the whole service
7. You can add one or both of the Optional Add-Ons in b during the agreement period without incurring any penalties or having to restart a new agreement term.
8. If You subscribe to a 24 month agreement, You will be eligible for an ‘Agreement Discount’ as indicated in B.4.a.
9. For the first month, the monthly fee will be charged on a pro-rata basis and included in the following month’s bill. For the first month, all bundles will be allocated on a pro-rata basis.
10. At the start of the month, all monthly bundles are reset and any remaining balance in the previous month’s bundles is lost.
11. You may query the remaining balance of the bundles include in Your Tariff as applicable, by sending an SMS to 16415 free of charge. You will receive the information through an SMS.
12. The benefits included in this Tariff and Optional Add-Ons are decremented as follows:
13. If you are subscribed to unlimited calls bundle (clause 4b.i), chargeable calls to 800 range freephone numbers and tariff type ‘B’ and ‘C’ short codes will be deducted from this bundle. Calls to the ‘5’ premium-rate range will be charged separately and will be included in Your bill.
14. If you choose not to opt for the optional bundles containing minutes and SMS or if you exceed them, the following pay per use rates will apply;
Local and Zone 1 Roaming Charges |
|
Calls to local numbers from Malta and to Maltese, EU and UK numbers when roaming in Zone 1 | €0.25 per Minute |
Calls from Malta to Zone 1 numbers | €0.22 per Minute |
SMS to local and Zone 1 numbers | €0.07 per SMS |
Local and Zone 1 mobile data | 5GB Data Tariff €5.00 per 500MB up to 20GB and 10c/MB thereafter for local and Zone 1 roaming |
Unlimited GB Tariff €2.36/GB as from 01/07/2022 €2.12/GB as from 01/01/2023 €1.83/GB as from 01/01/2024 €1.30/GB as from 01/01/2025 €1.53/GB as from 01/01/2026 €1.18/GB as from 01/01/2027 |
C. Roaming
D. Explanation of Charges
2. Administrative Charges
Other Charges (incl. VAT) | |
Printed Bill | €2 per bill |
Migration to Pay As You GO | €5 one-time charge |
Late Payment Charges | First penalty due to late payment: €5 Second penalty due to late payment: Maximum allowed by law (8% per
annum) |
E. Disconnections, Migrations and Penalties
A penalty shall apply upon disconnection or termination or upon migration to another tariff plan with a lower monthly access fee (prior to the expiration of Your Agreement). The penalty applicable is;
F. Minimum Term