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Intra Pay Monthly 40

1. The Intra Pay Monthly 40 tariff (‘the tariff’) is a plan operated by MobIsle Communications Ltd. (‘GO’). Access to the benefits of this tariff and the services available through it are subject to the following Terms and Conditions. By subscribing to this tariff, you are agreeing to all of these Terms and Conditions, without modification. If you do not agree to these terms of use, please do not subscribe to this tariff.

2. The tariff is available for all new and existing GO Customers. Subscription to the tariff is subject to the signing and entering into a contractual obligation.

3. The tariff was effective between 26th November 2009 until 30th April 2013. Existing customers on this tariff as at 30th April 2013 will be retained on the tariff however no new subscriptions to the tariff are accepted as from 1st May 2013 onwards.

4. Customers subscribing to this tariff plan shall be required to pay the monthly fee of €40 if a direct debit mandate is taken. In cases where the customer prefers not to opt for a direct debit mandate, then the customer is required to pay an additional €3 monthly charge.

5. Customers subscribing to this tariff shall benefit from the following recurring monthly bundles:

Free minutes to All local and EU networks

180

Free SMS to All local networks

250

Call rate outside bundle

€0.20 / minute (charged on a per second basis)

SMS rate outside bundle

€0.05 / SMS

 

 

Included within the EU zone are also; Gibraltar, Guernsey, Jersey and Isle of Man. Any customer subscribed to this tariff can check the usage within this bundle as per Clause 8 below.

6. Calls made towards local fixed and mobile networks after the recurring monthly bundle has been used up are charged the normal Local Dialling rates as shown in Clause 5 above.

7. Calls made towards EU fixed and mobile networks after the recurring monthly bundle has been used up and Calls made towards countries outside the EU are charged with the normal International Dialling rates as shown below:

INTERNATIONAL DIALLING RATES (per minute)

 

Zone

 

1

2

3

4

5

6

7

       

USA

& Canada

Australia

& New Zealand

       

Fixed

Peak

€0.48

€0.78

€0.48

€0.48

€0.67

€1.60

€2.76

€6.40

Off-Peak

€0.48

€0.78

€0.48

€0.48

€0.67

€1.60

€2.76

€6.40

Mobile

Peak

€0.83

€1.13

€0.48

€0.83

€1.02

€1.95

€2.76

€6.40

Off-Peak

€0.83

€1.13

€0.48

€0.83

€1.02

€1.95

€2.76

€6.40

 

COUNTRY ZONES

Zone 1

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,

Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal,

Reunion, Romania, Slovakia, Slovenia, Spain, Sweden, UK (including Guernsey, Jersey & Isle of Man)

Zone 2

Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia, Faroe Islands, Georgia, Iceland, Liechenstein,

Macedonia, Moldova, Monaco, Montenegro, Norway, Russia, Russia, San Marino, Serbia, Switzerland,

Turkey, Ukraine

Zone 3

Australia, Canada, New Zealand, USA

Zone 4

Algeria, Egypt, Israel, Libya, Morocco, Tunisia

Zone 5

China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore, Taiwan, Thailand

Zone 6

Afghanistan, Angola, Antigua & Barbuda, Argentina, Bahamas, Bahrain, Bangladesh, Barbados, Benin,

Bermuda, Botswana, Brazil, Brunei, Burkina Faso, Cameroon, Cape Verde, Cayman Islands, Chad, Chile,

Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cote d’Ivoire, Cuba, Democratic Republic of the

Congo, Djibouti, Dominican Rep, Equatorial Guinea, Eritrea, Ethiopia, French Guiana, French Polynesia,

Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guyana,

Honduras, Iran, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Macau,

Madagascar, Maldives, Mali, Martinique, Mauritius, Mexico, Mongolia, Myanmar, Namibia Nauru, Nepal,

Nicaragua, Niger, Nigeria, Niue, Oman, Pakistan, Palau, Panama, Paraguay, Peru, Philippines, Puerto

Rico, Qatar, Reunion Island, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone,

Solomon, Somalia, South Africa, Sri Lanka, Sudan, Swaziland, Syria, Tanzania, Togo, Tokelau, Trinidad &

Tobago, UAE, Uruguay, Uzbekistan, Venezuela, Vietnam, Virgin Islands, Wallis & Fortuna, Western Samoa,

Yemen, Zambia, Zimbabwe

Zone 7

Inmarsat – Atlantic East – A, Inmarsat – Atlantic East – B, Inmarsat – Atlantic East – M, Inmarsat – Atlantic

East – Mini M, Inmarsat – Atlantic West – Mini M, Inmarsat – Indian – A, Inmarsat – Indian – B, Inmarsat –

Indian – Mini M, Inmarsat – Pacific – Mini M, Thuraya

·         In the case of post-paid (contract) customers, the prices quoted above are exclusive of 3% Excise Tax.

·         Charges quoted above are on a per minute basis and billed on a per second basis

·         The fixed line part of the charge is at BUSINESS rate

·         Peak Time: 0800 till 2000

·         Off Peak Time: 2000 till 0800 & Saturday and Sunday All Day

·         Public Holidays are considered as normal days.

·         SMS cost to international numbers is charged at €0.23

8. Customers may at any time check the remaining balance of their voice minutes within the monthly bundle as per Clause 5 above, by sending a blank SMS to 50700236. One (1) SMS is deducted from the SMS Bundle and if the SMS Bundle is used up or is not active, cost per query is €0.05.

9. When querying the balance of the voice bundle as per Clause 8 above, the customer will receive an SMS indicating the number of remaining minutes in bundle, rounded to the nearest minute. In cases where the balance in bundle is below one (1) minute, the query result will return the exact balance in seconds (eg: 23 seconds remaining).

10. Any calls or SMSes made towards special numbers or premium rated numbers will not be charged against the monthly voice or SMS bundle. Charges for calls or SMSes made towards such numbers will be charged and reflected in the itemised bill accordingly.

11. The customer may opt to add-on a data bundle or a Blackberry service (BIS or BES), from a selected range, on top of his/her Pay Monthly voice subscription. Should the customer agree to tie both the voice and data add-on service to a two-year Agreement (‘the Agreement’) with GO may benefit from the granting of discount on phone against the purchase of a mobile phone from one of GO’s retail outlets or authorised dealers. The amount to be granted as discount on phone is as specified in the phones section on GO Website. Customers signing an Agreement are:

a. Regulated by these Terms & Conditions together with the conditions of the Agreement for a period of two (2) years from the date of signature of the GO ‘Agreement for granting of Credit;

b. Bound to remain subscribed to the chosen voice and data subscriptions for two (2) consecutive years;

c. Liable to reimburse GO the penalties as outlined in the Agreement if they wish to terminate their subscription to these voice and data subscriptions prior to the lapse of two (2) years from the date of signing the Agreement;

d. Liable to reimburse GO the penalties as outlined in the Agreement if they wish to upgrade or downgrade from any one of the voice & data subscriptions to different access fees than the ones applicable at the time of signing of the Agreement. A new Agreement must then be signed if so desired by the Customer and the applicable discount given according to the new Tariff level add-on;

e. The customer may opt to add-on a data bundle or a Blackberry service (BIS or BES) on top of his/her Pay Monthly voice subscription. Should the customer agree to tie both the voice and add-on service to the term Agreement as per clause 12 a above, GO reserves the right to grant special discounts on phones in line with Clause 12 above.

f. GO also reserves the right, further to Clause 12 e above to grant special discounts on phones to customers agreeing to Direct Debit payment terms for the full duration of the agreement term as per 12 a above.

g. Should any customer benefitting from special discounts as per clause 12 e above, the customer is liable to reimburse GO the penalties in accordance with Clause 12 a above.

h. Should any customer benefitting from special discounts with Direct Debit payment terms no longer honour the Direct Debit Mandate requirement as per Clause 4 above, the customer is liable to reimburse GO the amount equivalent to the difference between the standard handset discount schemes and the special discounts.

i. A minimum term of 1 (one) month is mandatory and should the customer still want to terminate the service/s beforehand the payment of the first access fee made in advance, as per Clause 16 (b) below where applicable, is non refundable.

12. Should any Customer subscribed to this tariff, wish to terminate this subscription to downgrade to another tariff plan – be this another Pay Monthly or a Pay As You GO tariff plan – GO reserves the right to charge the Customer the applicable charge of €11.65 which could be in addition to the penalty fees the same Customer is liable to pay if s/he is benefitting from a discounted device or other incentive given as part of a term agreement, in conjunction with Clause 12 and its sub-clauses.

13. All prices quoted in Clauses 4 and 5 above are inclusive of VAT but exclusive of 3% Excise Tax, unless otherwise stated.

14. The roaming rates for Pay Monthly tariffs as specified in GO’s website apply.

15 GO reserves the right to enforce at anytime and at its discretion:

a. That subscriptions to this tariff plan are solely based on the agreement between GO and the customer that payment for use of the services provided is done only through Direct Debit and/or Credit Card;

b. That subscriptions to any GO service, including this tariff, are allowed only on the basis that the first access fee/monthly charge is paid in advance.

16 GO customers wishing to subscribe to the tariff, are advised to apply to GO‘s secure e-billing service, My GO. Customers will start receiving a monthly SMS notification informing them that his/her e-bill has been issued. Customers are hereby advised that a monthly charge of €2 per invoice shall apply should the customer opt not to register for e-billing through My GO, implying that invoice is sent by post.

GO’s Shareholders Loyalty Scheme

17. The following relate to GO’s Shareholders Loyalty Scheme;

a. Shareholders of GO p.l.c acknowledge and agree that by subscribing to the tariff under the Shareholder Loyalty Scheme any previous GO shareholder discount schemes on mobile telephony will cease with immediate effect. For the avoidance of doubt, under this new Shareholder Loyalty Scheme, shareholders will benefit from the relevant discount/s on the tariff (which discount/s will be published on GO website) for the duration of your subscription. The standard charges shall apply on all other services and usage as stipulated in the Tariff Plan guide on GO Website. Shareholders also agree and acknowledge that the tariff must be registered under the Shareholders (ID) Identity Card. Should shareholders be benefitting from any shareholder discount registered under another ID Card other than that of the Shareholder indicated in the tariff, such discount will cease with immediate effect and the standard charges as stipulated in the Tariff Plan guide will be levied. Shareholders also agree and acknowledge that they will only be entitled to up to two (2) discounts, in the case of Bronze, Silver and Gold Shareholder categories and up to four (4) discounts in the case of Platinum Shareholders, per ID card as registered with the Malta Stock Exchange.

b.GO reserves the right to verify from time to time that during this period the customer subscribed to the tariff is still a GO shareholder. For the avoidance of doubt in the event of any movement in the number of shares the shareholder possesses, the customer hereby irrevocably acknowledges that s/he will no longer be entitled to the Shareholder Loyalty discount on the tariff but will benefit from the applicable discount according to the number of shares possessed and the shareholder is also hereby assuming the responsibility of informing GO of the new status with GO without delay.

c. For the avoidance of doubt, should the shareholder no longer possess GO shares s/he will no longer receive the relevant discount on the tariff. The standard tariff plan charges including any add on charges as stipulated in the Tariff Plan guide shall be levied. Should the shareholder wish not to retain the tariff, the penalty charges as indicated in the Agreement shall.

General GO Clauses

18. GO mobile’s General Terms and Conditions apply. For further details, please visit GO’s website.

19. GO’s Terms and Conditions regarding SMS Bundles for Pay Monthly Plans also apply. For further details, please visit GO’s website.

20. GO reserves the right to stop, suspend, amend or otherwise alter these tariffs, the applicable charges and any benefits derived through them, as well as these Terms and Conditions, in accordance with the applicable law.

21. GO takes your privacy seriously and is committed to managing your personal data transparently and fairly. You acknowledge and agree that GO will retain your personal data, traffic data and other related data in line with any applicable Data Retention obligations; and in the case of traffic and billing data of paid and uncontested bills for no longer than one year (the term) after the bill due is paid and settled in full. You agree that any action for contesting the bill will be solely and exclusively available during this term.

You also agree and consent that your personal data, traffic data and communications data relating to your use of the electronic communications service will be retained and processed in line with the applicable Data Protection legislation and that GO may disclose any of this:

a. Between the subsidiaries of GO p.l.c. group and other third parties for the purpose of providing better value and services in particular on the electronic communications services or other services as might be provided by the group. The group commits to preserve all your rights as data subject at all times; and

b. If required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with legal process, enforce the terms of the Agreement, respond to claims that any use of the Services violates the rights of third parties, or otherwise to protect the rights, property or personal safety of GO p.l.c. group and its subsidiaries, its users and the public.

22. GO processes personal data in line with the Data Protection Act (2001). Personal data provided to GO will be kept in confidence and processed in order to render and/or improve the service you have requested. Personal data shall not be transferred to any third party unless requested by you or permissible according to the law. You have the right to require access to your personal data as well as the right to rectify, or, in appropriate circumstances, erase any inaccurate, incomplete or immaterial personal data processed by GO.

23. For more information, please contact Customer Care on 146 from your GO phone, 79222146 from any other phone or visit GO Website.

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