Why isn’t my speed test showing me the correct speed of my internet package?

Your download speed can be influenced by several factors, often beyond our control. This is why we use the term ‘up to’ when advertising our download speeds. Some of these factors include the internet browser you’ve opted to use, the number of people online at the same time, your computer’s specifications, whether you are browsing a local or an international website and the technical capabilities of such websites.

Wi-Fi modems, routers and personal firewalls can also affect significantly your broadband speed. What’s more, Wi-Fi modems use radio waves which can interfere with other electronic components, such as microwaves and cordless phones, and as a result, may reduce your speed considerably.

If you wish to keep using your internet connection through Wi-Fi, consider opting for our GO Smart Wi-Fi solution, where you can significantly improve your Wi-Fi connection throughout your house. Alternatively, keep your router as close as possible to your computer and at a high level, like, for example, on a shelf. For an even better experience, we advise you to connect directly to the cable modem via an Ethernet cable.

You can always test out your connection using the MyGO feature any time you want.