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Business Broadband Schedule of Charges

Last updated on 1st October 2019.

If you signed your contract before the 27th of August 2015, kindly refer to the relevant old schedule of charges through this link: Internet Schedule of Charges before 27th August 2015.

Schedule of charges – Business Broadband 
Rates are inclusive of 18% VAT

One-time provisioning charges
Distributed DSL splitter (the first one is provided free of charge with the modem) € 5.00
Centralised filter € 10.00
Permanent change in access number € 22.00
Temporary change in access number € 23.87
Wireless modem Speedtouch 585 (upgrades only) € 25.00

 

 

Support charge
Internet technician support € 30.00

 

Rental charges monthly
Fixed IP address € 2.32

 

BUSINESS INFINITY PACK 2 YEAR SERVICE AGREEMENT (1)
Business Infinity – Small €41.30
Business Infinity – Medium €59.00
Business Infinity – Large €177.00
Business Infinity – Large Plus €706.82

 

PLUG & GO BUSINESS INTERNET
Plug & Play Business Internet (2-year Agreement) €25.00
Plug & Play Business Internet (No Agreement) €30.00
One Time Activation Fee (Non-Refundable) €75.00

 

LEGACY BUSINESS INTERNET SERVICE (1)
Internet 35Mbps € 70.00
Internet 70Mbps € 80.00
Internet 140Mbps € 100.00
Internet 500Mbps € 300.00
Internet 1000Mbps € 700.00
Internet 1000Mbps / 500Mbps € 1200.00

 

LEGACY BUSINESS INTERNET 2 YEAR SERVICE AGREEMENT (1)
Internet 35Mbps € 35.00

 

LEGACY LIMITLESS INTERNET SERVICE
Internet 5Mbps € 15.00
Internet 15Mbps € 30.00
Fast Internet 20Mbps € 45.00
Internet 35Mbps Superfast € 70.00
Internet 75Mbps Superfast € 80.00
Internet 200Mbps Superfast € 100.00
Internet 500Mbps Superfast € 300.00

 

LEGACY LIMITLESS INTERNET 2 YEAR SERVICE AGREEMENT
Internet 5Mbps € 12.00
Internet 15Mbps € 17.00
Fast Internet 20Mbps € 35.00
Internet 35Mbps Superfast € 50.00
Internet 75Mbps Superfast € 55.00
Internet 200Mbps Superfast € 90.00
Internet 500Mbps Superfast € 240.00

 

LEGACY INTERNET SERVICE monthly 6 months 12 months
up to 4Mbps (512kbps upload, 25GB download limit) € 13.87 € 83.19 € 166.38
up to 12Mbps (1Mbps upload, 150GB download limit) € 34.94 € 209.64 € 419.28
up to 20Mbps (1Mbps upload, unlimited downloads) € 50.00 € 300.00 € 599.99
up to 5Mbps (5Mbps upload, unlimited downloads) € 50.00
up to 35Mbps (2Mbps upload, unlimited downloads) € 60.00
up to 35Mbps (5Mbps upload, unlimited downloads) € 70.00
up to 75Mbps (5Mbps upload, unlimited downloads) € 80.00
up to 200Mbps (5Mbps upload, unlimited downloads) € 100.00

 

LEGACY Upgrades additional monthly rental charges
BUSINESS DUO PACK – PHONE & INTERNET, INTERNET UPGRADES
Business Duo Pack Fast Internet 35Mbps € 20.00
Business Duo Pack Super Fast Internet 75Mbps € 30.00
Business Duo Pack Super Fast Internet 200Mbps € 60.00
Business Duo Pack Super Fast Internet 500Mbps € 140.00

 

LEGACY Business Pack Internet upgrades
from up to 4Mbps (512kbps upload, 25GB download limit) to up to 12Mbps
(1Mbps upload, 150GB download limit)
€ 18.96
from up to 4Mbps (512kbps upload, 25GB download limit) to up to 20Mbps
(1Mbps upload, unlimited download limit)
€ 32.52
from up to 4Mbps (512kbps upload, 25GB download limit) to up to 35Mbps
(2Mbps upload, unlimited download limit)
€ 41.99
from up to 4Mbps (512kbps upload, 25GB download limit) to up to 35Mbps
(5Mbps upload, unlimited download limit)
€ 50.99

 

Retention charge
Internet service retention charge (change of ownership) Free

 

Penalty charges
Limitless Internet 2 year service agreement early termination fee € 200.00
Business Duo Pack early termination fee € 200.00
Business Pack early termination fee € 200.00
Plug & Go early termination fee (1st Year) € 150.00
Plug & Go early termination fee (2nd Year) € 75.00
Lost/stolen/damaged or unreturned Always On Modem Speedtouch 546/706/585 €  50.00
Lost/stolen/damaged or unreturned Alcatel I-010G-U ONT device € 100.00
Lost/stolen/damaged or unreturned Technicolor TG799 modem € 90.00
Lost/stolen/damaged or unreturned Wireless modem Speedtouch 789 € 25.00
Lost/stolen/damaged or unreturned Hybrid Modem Sagemcom 5370 Air € 150.00
Other penalty charges as applicable

 

 

Late payment charges
First payment due to late payment € 2.33
Second penalty due to late payment 8%
A charge of €2.33 will be incurred if customers do not pay their bill.
This charge will show on the first bill which shows arrears.   If 10 days
after the payment due date of the first bill which shows arrears, payment
of arrears is not settled in full, interest at 8% per annum will commence
and continue until payment is settled.
Rejected Payment Charge

 

€5.00
Legal and administrative fees as applicable

 

Typical Speed Range for Internet Products

As per MCA Decision Notice MCA/D/13-1475 dated 1st February 2013, below please find the Typical Speed Range associated with the Internet product.

The customer can identify the download and upload speed associated with his/her Internet product through the product descriptor in the Internet section of the ‘GO Service/Bundle Agreement Order Form’ which is printed as page 1 of this contract.  The descriptor shows first the download speed followed by the upload speed.

Download Speed Upload Speed
Advertised Speed / Mbps Typical Speed Range / Mbps Advertised Speed / Mbps Typical Speed Range / Mbps
Internet 35Mbps 35Mbps 5Mbps 5Mbps
Internet 35Mbps 35Mbps 15Mbps 15Mbps
Internet 75Mbps 75Mbps 10Mbps 10Mbps
Internet 75Mbps 75Mbps 15Mbps 15Mbps
Internet 100Mbps 100Mbps 15Mbps 15Mbps
Internet 140Mbps 140Mbps 20Mbps 20Mbps
Internet 300Mbps 300Mbps 20Mbps 20Mbps
Internet 500Mbps 500Mbps 20Mbps 20Mbps
Internet 1000Mbps 900Mbps 50Mbps 50Mbps
Internet 1000Mbps 900Mbps 500Mbps 500Mbps

The Typical Speed Range is measured in accordance with the MCA specifications in the above mentioned Decision Notice.  Where the 20th and 80th percentile marks are the same, a single figure is given in the above table.

(1) For these products, E-Billing is the default method for billing purposes. Customers are required to supply GO with a valid email address where notifications will be sent inter alia informing the customer that the bill has been issued and any other information.  It is the customer’s responsibility to inform GO of any change in his email address.  If customer opts for a printed bill sent by post to his billing address he will be charged an additional two euro (€2) per month.

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