Business Broadband Schedule of Charges

If you signed your contract before the 9th of November 2017, kindly refer to the below schedule of charges. 

If you signed your contract after the 9th of November 2017, kindly refer to the relevant schedule of charges here

If you signed your contract before the 27th of August 2015, kindly refer to the relevant old schedule of charges through this link: Internet Schedule of Charges before 27th August 2015

Schedule of charges – Business Broadband 
Rates are inclusive of 18% VAT

One-time provisioning charges

 

Distributed DSL splitter (the first one is provided free of charge with the modem)

€ 5.00

Centralised filter

€ 10.00

Permanent change in access number

€ 22.00

Temporary change in access number

€ 23.87

Wireless modem Speedtouch 585 (upgrades only)

€ 25.00

 

 

Support charge

 

Internet technician support

€ 30.00

 

Rental charges

monthly

Fixed IP address

€ 2.32

 

BUSINESS INTERNET SERVICE (1)

 

Internet 35Mbps

€70.00

Internet 70Mbps

€80.00

Internet 140Mbps

€100.00

Internet 500Mbps

€300.00

 

BUSINESS INTERNET SERVICE 2 YEAR SERVICE AGREEMENT (1)

 

Internet 35Mbps

€35.00

 

 

LEGACY LIMITLESS INTERNET SERVICE

 

Internet 5Mbps

€ 15.00

Internet 15Mbps

€ 30.00

Fast Internet 20Mbps

€ 45.00

Fast Internet 35Mbps

€ 70.00

Superfast Internet 75Mbps

€ 80.00

Superfast Internet 200Mbps

€ 100.00

Superfast Internet 500Mbps

€ 300.00

 

LEGACY LIMITLESS INTERNET 2 YEAR SERVICE AGREEMENT

 

Internet 5Mbps

€ 12.00

Internet 15Mbps

€ 17.00

Fast Internet 20Mbps

€ 35.00

Fast Internet 35Mbps

€ 50.00

Superfast Internet 75Mbps

€ 55.00

Superfast Internet 200Mbps

€ 90.00

Superfast Internet 500Mbps

€ 240.00

 

 

LEGACY INTERNET SERVICE

monthly

6 months

12 months

up to 4Mbps (512kbps upload, 25GB download limit)

€ 13.87

€ 83.19

€ 166.38

up to 12Mbps (1Mbps upload, 150GB download limit)

€ 34.94

€ 209.64

€ 419.28

up to 20Mbps (1Mbps upload, unlimited downloads)

€ 50.00

€ 300.00

€ 599.99

up to 5Mbps (5Mbps upload, unlimited downloads)

€ 50.00

 

 

up to 35Mbps (2Mbps upload, unlimited downloads)

€ 60.00

   

up to 35Mbps (5Mbps upload, unlimited downloads)

€ 70.00

 

 

up to 75Mbps (5Mbps upload, unlimited downloads)

€ 80.00

 

 

up to 200Mbps (5Mbps upload, unlimited downloads)

€ 100.00

 

 

 

Deposits (only where applicable)

 

AlwaysON Modem Speedtouch 546

€ 45.01

AlwaysON Modem Speedtouch 706

€ 45.01

AlwaysON Modem Speedtouch 585

€ 70.00

 

 

LEGACY Upgrades additional monthly rental charges

 

BUSINESS DUO PACK – PHONE & INTERNET, INTERNET UPGRADES

 

Business Duo Pack Fast Internet 35Mbps

€ 20.00

Business Duo Pack Super Fast Internet 75Mbps

€ 30.00

Business Duo Pack Super Fast Internet 200Mbps

€ 60.00

Business Duo Pack Super Fast Internet 500Mbps

€ 140.00

 

LEGACY Business Pack Internet upgrades

 

from up to 4Mbps (512kbps upload, 25GB download limit) to up to 12Mbps (1Mbps upload, 150GB download limit)

€ 18.96

from up to 4Mbps (512kbps upload, 25GB download limit) to up to 20Mbps (1Mbps upload, unlimited download limit)

€ 32.52

from up to 4Mbps (512kbps upload, 25GB download limit) to up to 35Mbps (2Mbps upload, unlimited download limit)

€ 41.99

from up to 4Mbps (512kbps upload, 25GB download limit) to up to 35Mbps (5Mbps upload, unlimited download limit)

€ 50.99

 

Retention charge

 

Internet service retention charge (change of ownership)

Free

 

Penalty charges

 

Limitless Internet 2 year service agreement early termination fee

€ 200.00

Business Duo Pack early termination fee

€ 200.00

Business Pack early termination fee

€ 200.00

Lost/stolen/damaged or unreturned Always On Modem Speedtouch 546/706/585

€  50.00

Lost/stolen/damaged or unreturned Alcatel I-010G-U ONT device

€ 100.00

Lost/stolen/damaged or unreturned Technicolor TG799 modem

€ 90.00

Other penalty charges

as applicable

 

 

Late payment charges

 

First payment due to late payment

€ 2.33

Second penalty due to late payment

8%

A charge of €2.33 will be incurred if customers do not pay their bill.  This charge will show on the first bill which shows arrears.   If 10 days after the payment due date of the first bill which shows arrears, payment of arrears is not settled in full, interest at 8% per annum will commence and continue until payment is settled.

 

Rejected Payment Charge

 

€5.00

Legal and administrative fees

as applicable

Typical Speed Range for Internet Products

As per MCA Decision Notice MCA/D/13-1475 dated 1st February 2013, below please find the Typical Speed Range associated with the Internet product. 

 

The customer can identify the download and upload speed associated with his/her Internet product through the product descriptor in the Internet section of the ‘GO Service/Bundle Agreement Order Form’ which is printed as page 1 of this contract.  The descriptor shows first the download speed followed by the upload speed. 

 

Download Speed

Upload Speed

Advertised Speed / Mbps

Typical Speed Range / Mbps

Advertised Speed / Mbps

Typical Speed Range / Mbps

Internet 35Mbps

35Mbps

5Mbps

5Mbps

Internet 70Mbps

70Mbps

10Mbps

10Mbps

Internet 140Mbps

140Mbps

20Mbps

20Mbps

Internet 500Mbps

500Mbps

20Mbps

20Mbps

 

The Typical Speed Range is measured in accordance with the MCA specifications in the above mentioned Decision Notice.  Where the 20th and 80th percentile marks are the same, a single figure is given in the above table.

 

(1) For these products, E-Billing is the default method for billing purposes. Customers are required to supply GO with a valid email address where notifications will be sent inter alia informing the customer that the bill has been issued and any other information.  It is the customer’s responsibility to inform GO of any change in his email address.  If customer opts for a printed bill sent by post to his billing address he will be charged an additional two euro (€2) per month.

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