It’s pretty simple to keep your mobile number and switch from your current provider to GO. Just choose the plan that fits you best, and fill in the form. Our agents will get back to you to set everything up. Just a heads-up, we can only port in local Maltese numbers and we’re not able to transfer or accept foreign numbers at this time.

Alternatively, you can switch your mobile service to GO directly through the GO app.

Simply open the app and follow these steps:

• Tap on the Services icon at the bottom of the app
• Tap on the Mobile tab
• Tap Get a new mobile service
• Choose whether you’d like a new number or to keep your existing mobile number
• Select eSIM or physical SIM

If you choose an eSIM and decide to keep your existing number:

• You’ll be prompted to enter your current mobile number
• Enter the verification code sent to you and complete SIM registration
• Select your current mobile operator and current service
• Tap Confirm, then sign the authorisation form allowing GO to request your mobile number from your current provider
• A confirmation screen will appear letting you know that your order is being processed

Not sure which plan suits you best? Don’t worry. Send us an SMS with the words ‘Switch Me ‘to 79797911, and one of our agents will get back to you within 48 hours. Alternatively, you can visit one of our outlets or exclusive resellers with your identification document, where an agent would be happy to help you.

If you are switching from a pre-paid or a hybrid tariff plan, remember to contact your previous provider within 2 weeks to request a refund of your remaining balance after successfully transferring your service. An administration fee might apply when requesting a refund of your remaining credit balance from your previous provider.

Feel free to reach out to us on WhatsApp, Facebook Messenger, or Live Chat if you have any questions.

Switching to GO is a smooth and hassle-free experience, with absolutely no charges from us. We cover the entire process, including contacting your previous service provider, so you can sit back and relax while we take care of everything. Just a heads-up, we can only port in local Maltese numbers and we’re not able to transfer or accept foreign numbers at this time.

Take a look at how you can switch to GO.

We’re sorry, but transferring a foreign number to us isn’t possible right now. Our current offers are designed for those switching from another local provider with a Maltese mobile number.

Having said that, you can still join the GO family by ordering a brand-new SIM card. Just visit one of our outlets.

Starting from 1st June, MCA (Malta Communications Authority) has mandated that any customer on a top-up or hybrid subscription who wishes to switch their service provider must request a refund of their remaining credit balance from the provider they are leaving. This means that once you successfully switch your number to GO, you’ll need to contact your previous provider within 15 days to request a refund of your remaining top-up credit balance. An administration fee might apply when requesting a refund of your remaining credit balance from your previous provider.

When switching to GO from Epic or Melita’s top-up plan, you may need to top up your mobile phone to have credit available during the waiting period. We understand this can be inconvenient, but we are committed to making the transfer process as smooth and hassle-free as possible.

When you’re on a GO mobile plan, we’ve got your back with a complimentary 5G connection. Yep, you read that right – it’s included in all of our mobile plans for free.

Now, let’s get you soaring on 5G. Here’s what you need to do:

Device Compatibility: First things first, ensure your phone is 5G compatible. This means it’s ready to handle the amazing network speed.

5G Settings: If your device is indeed 5G compatible, make sure your 5G settings are all set up. It’s easy – just head over to the “Set Up Your Mobile Device Page“. Scroll down to find either “How to set up 5G on Android Devices” or “How to set up 5G on Apple Devices with iOS16”. Follow the simple steps that match your device.

When your new GO SIM card arrives, we’ll kick-start the activation process. This could take a few days, so just a heads up. Once your old SIM stops working – no more calls, texts, or data – that’s your cue to pop in the new GO one. Swap them out, and you’re good to go! Instant connectivity awaits.