Switching to GO is a smooth and hassle-free experience, with absolutely no charges from us. We cover the entire process, including contacting your previous service provider, so you can sit back and relax while we take care of everything.

We’re sorry, but for the moment, you can’t move your foreign number to GO. Our current offers are all about switching from another local provider with a Maltese mobile number.

But hey, no need to stress! You can still snag a GO mobile service – just order a fresh GO SIM online. We’re here to keep you connected!

Starting from 1st June, MCA (Malta Communications Authority) has mandated that any customer on a top-up or hybrid subscription who wishes to switch their service provider must request a refund of their remaining credit balance from the provider they are leaving. This means that once you successfully switch your number to GO, you’ll need to contact your previous provider within 15 days to request a refund of your remaining top-up credit balance. An administration fee might apply when requesting a refund of your remaining credit balance from your previous provider.

When switching to GO from Epic or Melita’s top-up plan, you may need to top up your mobile phone to have credit available during the waiting period. We understand this can be inconvenient, but we are committed to making the transfer process as smooth and hassle-free as possible.

When you’re on a GO mobile plan, we’ve got your back with a complimentary 5G connection. Yep, you read that right – it’s included in all of our mobile plans for free.

Now, let’s get you soaring on 5G. Here’s what you need to do:

Device Compatibility: First things first, ensure your phone is 5G compatible. This means it’s ready to handle the amazing network speed.

5G Settings: If your device is indeed 5G compatible, make sure your 5G settings are all set up. It’s easy – just head over to the “Set Up Your Mobile Device Page“. Scroll down to find either “How to set up 5G on Android Devices” or “How to set up 5G on Apple Devices with iOS16”. Follow the simple steps that match your device.

When your Smart L bundle finishes, you have two choices. You can continue using the same Smart L bundle, or you can switch to a different Smart bundle if you prefer. If you decide to switch, you’re free to pick any bundle that appeals to you. The process is simple – just open the GO app and select the new bundle you fancy, or send an SMS to 16410 with the code of the bundle you want to activate.

When your new GO SIM card arrives, we’ll kick-start the activation process. This could take a few days, so just a heads up. Once your old SIM stops working – no more calls, texts, or data – that’s your cue to pop in the new GO one. Swap them out, and you’re good to go! Instant connectivity awaits.