What is a DDM (Direct Debit Mandate)?

One of the easiest, hassle-free and safest methods of payment, Direct Debit (DDM) is when you insert your bank details into your account so you automatically pay your outstanding bills without the need to intervene.

This means you no longer have to visit one of our outlets to settle your bill or remind yourself to do so online. By setting up a DDM, you are essentially allowing us to automatically collect payment directly from your bank using a SEPA account.

If you have multiple billing accounts, don’t worry. You can set up Direct Debit on multiple billing accounts in one go.
If you already have Direct Debit set up and the payment didn’t go through, consider checking out this FAQ.

If you had Direct Debit set up but the details have disappeared, take a look at what you can do.

How to set up your DDM

Questions & Answers on DDM