Set Up Your Mobile Device

Need to transfer content to another phone?

Select the model of the new smartphone you are transferring content to and follow the steps.

Set up your mobile data (APN Settings)

Android

  1. Go to Settings
  2. Go to Connections
  3. Go to Mobile Networks
  4. Click on Access Point Names and then Add/+
  5. In the name field type in “GO
  6. In the APN field type “gointernet
  7. Please make sure that you have no spacing in “gointernet”. This is important for your device to identify the correct setting to use when attached to the network

iOS

  1. Go to Settings
  2. Go to Mobile Data Network
  3. Type “gointernet” in the “Mobile Data“, “LTE” and “Personal Hotspot” fields
  4. Please make sure that you have no spacing in “gointernet”. This is important for your device to identify the correct setting to use when attached to the network

Please note that Apple mobile devices with iOS version 15.2 upwards do not require setting the APN / Mobile Data settings since these are automatically installed.

Set up 5G on Apple Devices with iOS15.4

Please note that the iOS15.4 update is only available from the iPhone 12 models to the latest iPhone models.

Check out the full list of GO 5G ready smartphones.

How to install or check if you already have the iOS15.4 update

  • Go to Settings
  • Go to General
  • Go to Software Update
  • If you have not yet downloaded the new update, click on “Download and Install” and follow the rest of the instructions provided to you by Apple.

How to set up your iPhone to 5G once you have installed the iOS15.4 update

  • Go to Settings
  • Go to Mobile Data
  • Go to Mobile Data Options
  • Go to Voice & Data
  • Select 5G Auto

Now you can make use of your Apple device’s 5G capabilities.

Our 5G is fibre connected and the fastest service available in Malta and available to our customers, for free, on our Freedom Plan and Smart+ Plan. For our other mobile plans, our customers will be able to enjoy 4.5G network speed that is also fibre connected and nationwide.

FAQs

What network do I use while roaming?

Before leaving to your destination, we suggest that you have a look at which operator you can connect to while in the country. You can check out GO’s roaming network partners here. 

To ensure you remain connected to the same network during your stay, pick one of the networks manually by switching your ‘Mobile network’ settings to Manual and selecting one of the operators from the list shown. 

Please note the following if you are travelling to the USA. Due to AT&T shutting down their 2G and 3G mobile data networks in February 2022, you will not be able to make or receive voice calls whilst roaming in the USA. We recommend that upon arrival in the USA, you follow the above steps and make sure to switch to T-Mobile in order to roam as usual. 

How do I check my bundle balance online?

You can check your bundle balance by logging into MyGO or the GO app. Once you log in, and your mobile service is linked, the first thing you will see on the home page is the bundle balance. Here you will also be notified on the expiry date for each bundle. If you click on the three dots next to each bundle, you will see what the bundle refers to (example local/EU data).

If you have more than one mobile service linked to your MyGO or GO app account, you would need to select the mobile number you wish to check from the drop-down menu if viewing on MyGO, or by selecting ‘All services’ on the GO app.

                

You can also see this if your mobile account number is linked to your MyGO or GO app account.

If you do not have any bundles subscribed for that particular mobile number, that area will be empty.