Select the model of the new smartphone you are transferring content to and follow the steps.
Please note that Apple mobile devices with iOS version 15.2 upwards do not require setting the APN / Mobile Data settings since these are automatically installed.
How to install or check if you already have the iOS15.4 update
How to set up your iPhone to 5G once you have installed the iOS15.4 update
Now you can make use of your Apple device’s 5G capabilities.
Before leaving to your destination, we suggest that you have a look at which operator you can connect to while in the country. You can check out GO’s roaming network partners here.
To ensure you remain connected to the same network during your stay, pick one of the networks manually by switching your ‘Mobile network’ settings to Manual and selecting one of the operators from the list shown.
Please note the following if you are travelling to the USA. Due to AT&T shutting down their 2G and 3G mobile data networks in February 2022, you will not be able to make or receive voice calls whilst roaming in the USA. We recommend that upon arrival in the USA, you follow the above steps and make sure to switch to T-Mobile in order to roam as usual.
You can check your bundle balance by logging into MyGO or the GO app. Once you log in, and your mobile service is linked, the first thing you will see on the home page is the bundle balance. Here you will also be notified on the expiry date for each bundle. If you click on the three dots next to each bundle, you will see what the bundle refers to (example local/EU data).
If you have more than one mobile service linked to your MyGO or GO app account, you would need to select the mobile number you wish to check from the drop-down menu if viewing on MyGO, or by selecting ‘All services’ on the GO app.
You can also see this if your mobile account number is linked to your MyGO or GO app account.
If you do not have any bundles subscribed for that particular mobile number, that area will be empty.