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What can I do when Ethernet Cable is not detected?

Kindly check that the Ethernet cable is connected from the GO set top box to your GO modem, also confirm that you do have an internet connection working on other devises. – if you do not have an internet connection, click here –

If you have multiple interactive boxes, the Ethernet cable should be connected to a network switch ( Edimax/TP-Link ), and from the network switch to your GO modem. If you are using home plugs, kindly check that the home plugs do not have a red light. If so, kindly refer to the “How to set up home plugs” option.

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