The error “Ethernet cable is not detected” usually appears when the following take place:
If, when connected to the internet connection from another device, your internet is also not working, then in all likelihood there is an issue with your internet connection. In this case, get in touch with us via WhatsApp, Facebook Messenger or Live Chat so that we can get to the bottom of this.
If you do have an internet connection on other devices, check that the cable from the GO box is plugged in properly to your modem. To do so: