Internet and Wi-Fi
- Why is my Plug’n’GO SIM number not recognised?
- The loaner modem isn’t connecting to the internet. What should I do?
- What offers are available with Home Pack?
- I’ve reported a fault with my internet. What can I do until my connection is back?
- How soon can I get an appointment after booking?
- Can I reschedule or cancel my booking?
- Do I need to prepare anything before the Wi-Fi Crew arrives?
- Is the Wi-Fi Crew service available across all Malta and Gozo?
- Is there a charge for the Wi-Fi Crew service?
- What can the Wi-Fi Crew help me with?
- What if additional equipment is needed during the visit?
- How long does a typical Wi-Fi Crew visit take?
- Can the Wi-Fi Crew guarantee better Wi-Fi performance after their visit?
- How can I change my Wi-Fi name and password on my Airties?
- My Plug’n’GO isn’t switching on. What should I do?
- My Plug’n’GO isn’t connecting to the internet. What should I do?
- How can I set up my Nokia modem and beacons?
- Can I create a guest Wi-Fi network for visitors?
- What is a mesh Wi-Fi system and how is it different from a traditional router and extender setup?
- What do I do if I have forgotten my Wi-Fi password?
- How can I secure my Wi-Fi network from unauthorised users?
- Why is my Wi-Fi network not visible on some devices?
- Why is my Wi-Fi connection slow or unstable?
- What service can I activate since my property is pre-wired?
- Are there any costs associated with activating my pre-wired home?
- How can I activate my GO service?
- What does it mean that my home is pre-wired for GO services?
- How does express delivery with Plug’n’GO work?
- How can I order Plug’n’GO online?
- Who is eligible for the 6 months free internet offer?
- What is the 6 months free Giga offer?
- Can I change my internet plan after the 6 months free Giga offer ends?
- Will I need to switch my current modem to the new Smart Wi-Fi modem if I’m already using GO Smart Wi-Fi?
- I am interested in GO Smart Wi-Fi but how can I tell how many beacons I should get?
- How many GO Smart Wi-Fi beacons can I subscribe to?
- How many beacons are included in the Smart Wi-Fi Starter Kit?
- What is the difference between the 24-month and monthly Home Pack subscriptions?
- What fibre internet speed should I get?
- How should I prepare my home for an ideal internet set-up?
- What are the most common home network options available?
- What type of wires or cables should my electrician use?
- Where should I install the modem in my home?
- How can I find my postcode?
- Can I change my internet speed after subscribing to an internet plan?
- Is fibre internet and 5G the same thing?
- Do I need new equipment for fibre internet?
- How is fibre internet installed?
- How do I set up my internet connection?
- What are home plugs boosters and how can I set them up?
- How can I change a technician’s appointment?
- What is the Same Day Internet service?
- Which add-ons can I add to my internet once I have subscribed to a plan?
- How can I upgrade/downgrade my internet service’s speed?
- Are there any installation charges on the Duo Pack Interactive & TV?
- How does Plug’n’GO work?
- What are the charges to get my Home Pack services installed?
- How does Try & Buy work for Plug’n’GO?
- What’s the difference between Plug’n’GO and Smart Hub?
- I am in the process of renovating or demolishing a building/part of the building and GO’s wiring is in the way. What can I do?
- I came across GO’s property (inspection boxes, distribution points, dangerous cables, hanging cables) which need some attention. Where can I report this?
- My home internet is not working. What can I do?
- My internet keeps disconnecting. What can I do?
- What do I do if my connection is slow?
- Why do I get different results when I test my internet speed with a cable connection and when I test with a Wi-Fi connection?
- Why isn’t my speed test showing me the correct speed of my internet package?
- Why am I getting slow internet speeds?
- How can I improve my Wi-Fi signal?
- How does my Wi-Fi work?
- How can I change the modem Wi-Fi channel?
- How do I change my Wi-Fi network name and/or password?
- How can I check my internet speed?
- How do I enable/disable band steering for better Wi-Fi coverage?
- How do i set up port forwarding (for cameras, online gaming etc?)
- What should I expect from an installation?
- What should I do if I want internet in my second residence?
- How do I set up a second residence?
- How can I pause / resume my Second Residence service?
- How does Try & Buy work for Smart Wi-Fi beacons?
- Can I keep using the same network name on GO Smart Wi-Fi as on my original Wi-Fi network?
- Will the GO Smart Wi-Fi system work if my internet connection is with a different network provider?
- Will my Wi-Fi stay connected if I move to another room on Smart Wi-Fi?
- Can I use GO Smart Wi-Fi beacons with any modem?
- How can I set up my GO Smart Wi-Fi 5?
- How can I set up my GO Smart Wi-Fi 6?
- Smart Wi-Fi 5 Pods Installation Guide
- Setting up and Managing AirTies 4930 Pods with AirTies Vision App
- I am not able to continue using or re-downloading the AirTies WIFI app. What can I do?